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Visage Zeno Series Facial Recognition Smart Locks Matte Black Smart Wi-Fi and Bluetooth Touchscreen Keypad Electronic Deadbolt Lock

Ratings & Reviews for Lockly Visage Zeno Series Facial Recognition Smart Locks Matte Black Smart Wi-Fi and Bluetooth Touchscreen Keypad Electronic Deadbolt Lock

4.8
217
Review
 4.8 out of 5
217 Reviews

3 Star
0%

98% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise this smart lock for its fast, accurate facial recognition that works reliably in varying lighting and eliminates the need for keys or codes. Many highlight the convenience of unlocking with hands full and appreciate the multiple access methods including fingerprint, PIN, NFC, and physical key backup. Reviewers consistently describe installation as straightforward and the app as intuitive and user-friendly. The long battery life and thoughtful design earn frequent praise. A few mention minor app connectivity issues after updates, but these are vastly overshadowed by overall satisfaction. Most customers declare they would buy again and highly recommend it.

Customer review summary generated by AI, including incentivized reviews.
218 Customer Reviews

Good face detection

Would Recommend

Face detection works well. Only trip up has been when I walk up to it alongside a friend/family member that is not registered, it has a bit of trouble. But overall still great.

May 17, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for taking the time to share your feedback! We’re glad to hear the face detection is working well overall. We appreciate you noting the sit...

Lockly Customer ServiceMay 18, 2026

Best smartlock

Would Recommend

It's been 2 weeks I've been using this lock daily, and now I have to remind myself to make sure I take my keys just in case. The face unlock is so accurate, I never think twice. Show up to my door, it scans, unlocks and thank you. I have to re-set it for my fiancée as it seems it didn't quite catch her face properly but at least she had the fingerprint and the code. I was hesitant on spending that kind of money on a lock, but I'm glad I did.

May 16, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the 5-star review! We’re so glad to hear the lock has been working reliably for you and that the face unlock feature has made daily acc...

Lockly Customer ServiceMay 18, 2026

Best lock so far

I am a Security integrator. Love this lock. Well thought out, rechargeable, Face rec is the best. Only complaints I get is the mini contact to confirm lock is closed.

May 13, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the great feedback and for trusting LOCKLY as a security integrator! We’re glad to hear you’re enjoying the thoughtful design, rechargea...

Lockly Customer ServiceMay 13, 2026

Very user friendly

Would Recommend

I love the technology that it brings. It also looks great

May 7, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the wonderful review! We’re thrilled to hear that you love both the technology and the design of your LOCKLY product. Creating smart sec...

Lockly Customer ServiceMay 7, 2026

Easy install great features

Would Recommend

Love the easy installation and the facial recognition is amazing

May 2, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the 5-star feedback! We’re thrilled to hear the installation was easy and that you’re enjoying the facial recognition feature—it’s great...

Lockly Customer ServiceMay 5, 2026

Worth the money!

Would Recommend

This lock is utter magic! It certainly isn't cheap, but you do get a fantastic product for the price. I've also discovered there is a v1.0 and a v2.0, and you definitely want the latter. According to Lockly, Lowes is the only place to reliably get a v2.0.

May 1, 2026
Verified Purchaser
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Super convenient

Would Recommend

No locking myself out. Unlocks quickly and auto lock feature keeps home secure.

May 1, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for sharing your experience! We’re glad to hear the quick unlocking and auto-lock feature are making things more convenient while keeping yo...

Lockly Customer ServiceMay 1, 2026

Love the facial recognition feature

Would Recommend

I have been using this smart lock for couple of months. Installation and set up was easy. The facial recognition to unlock the door is reliable and a game changer.

April 30, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the 5-star review and for sharing your experience! We’re really glad to hear the installation and setup were smooth for you, and that t...

Lockly Customer ServiceApril 30, 2026

Very convenient & easy to access

Would Recommend

I bought this more than a year ago. But a problem with software update. I tried to contact the company via email and not respond as all.

April 23, 2026

From lockly.com

Response from Lockly Customer Service

Thanks for reaching out, and sorry for the inconvenience you’ve experienced. We weren’t able to find any previous communication from your end regardi...

Lockly Customer ServiceApril 23, 2026

Excellent lock

Would Recommend

I'm very pleased with my Lockly device. It was amazingly simple to install and set up. I can add a user with a code, a fingerprint, through facial recognition, or all three. Great purchase.

April 21, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for sharing your experience! We’re glad to hear your Lockly device was simple to install and set up, and that you’re enjoying the flexibilit...

Lockly Customer ServiceApril 21, 2026

Best Lock for the modern family! So easy to use

Would Recommend

This lock is so easy to use and setup! It's fast and recognizes your face quick. I highly recommend for a family for easy access to get in your home.

April 19, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the 5-star review! We’re glad to hear you’re enjoying how quick and easy the setup is and that the facial recognition is working so well...

Lockly Customer ServiceApril 20, 2026

Upgraded my Lockly for facial recognition

Would Recommend

While I had purchased and installed Lockly devices 8 years ago and they were working fine, I decided to purchase the Visage Zeno series (both main doors, front and back) based on upgrades for facia recognition and improved software. The results are great. Packaging and instructions were great, installation went smoothly as replacements, all functionality was noticably improved, and setting up the users on all functions was simple. It works great. We all are verty pleased! I recommended it to sev...

April 18, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the 5-star review! We’re thrilled to hear your upgrade to the Lockly Visage Zeno Series Smart Lock has been such a great experience, fro...

Lockly Customer ServiceApril 20, 2026

Outstanding Smart Lock

Would Recommend

I bought a Lockly Visage smart lock a month ago and already I’m depending on it daily to go through my garage and home. It gives me secure and easy access to my home. I no longer have to carry keys when I go bike riding. I can check in the app to make sure the door is locked. I can even open it from several states away. I opened the door for my son from Maine shortly after installing the lock. I am buying another one for my front door when my new door is installed next month. I especially like t...

April 17, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the 5-star review! We’re thrilled to hear your Lockly Visage Smart Lock is making daily access easier, more secure, and truly key-free. ...

Lockly Customer ServiceApril 20, 2026

Best lock

Would Recommend

Simple and easy to use, the battery can last for a year before recharge.

April 17, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for your feedback! We’re glad to hear you’re finding it simple and easy to use, and that the battery life has been impressive. We appreciate...

Lockly Customer ServiceApril 17, 2026

Best lock

Would Recommend

This is a great lock.I love facial recognition access, it's fast ,used it almost a year, never felt

April 16, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for your feedback! We’re so glad to hear you’re loving the fast facial recognition and that it’s been working reliably for you over the past...

Lockly Customer ServiceApril 17, 2026

Great lock with amazing features

Easy to install . Face and fingerprint entry works so well

April 16, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for your feedback! We’re glad to hear installation was easy and that both face and fingerprint entry are working smoothly. We appreciate you...

Lockly Customer ServiceApril 17, 2026

Facial recognition and battery life is fantastic!

Would Recommend

I installed and have been using this lock for just about 3 months now. The facial recognition is an amazing feature that works every time. The battery life is actually quite nice, sitting at 78% as I write this review. I figured with the facial recognition and daily use auto locking etc that the battery would drain faster. It's actually very efficient. I've had a number of smart locks over the year and by far, even with all the added features, this Zeno visage smart lock is a clear winner. Hi...

April 16, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the fantastic review! We’re thrilled to hear the facial recognition and battery efficiency have exceeded your expectations. It’s great t...

Lockly Customer ServiceApril 17, 2026

Love the features and best of all support is fanta

I bought this lock a few months ago and I have to say this lock is the Best Lock I have ever had, seriously. The batteries included is rechargeable and included with the lock. That door is used multiple times daily and the battery is at 70% after 4 months, with the spare ready and charged. Just imagine coming home with your hands full and all you have to do is, stop at the door and look at the lock and it unlocks. I haven't found a negative to date, so buy if and you'll love it.

April 16, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the amazing review! We’re so glad to hear how much you’re loving your lock—from the long-lasting rechargeable battery to the convenience...

Lockly Customer ServiceApril 17, 2026

Sleek and modern tech

Would Recommend

Our latest Lockly item is super sleek and packed with functionality.

April 16, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for the great feedback! We’re thrilled to hear you’re enjoying the sleek design and functionality of your Lockly device—appreciate your supp...

Lockly Customer ServiceApril 17, 2026

Almost perfect

Would Recommend

Having all the various ways to unlock is amazing. The facial recognition seems to be hit or miss depending on exactly where you stand. There seems to be a narrow window the facisl recognition work while other times it works perfectly. The finger touch sensor works about like the other locks I have that use a touch sensor. This can also be hit or miss. Positioning of the finger and any slight changes of the the fingers can make a difference. The keypad works flawlessly. Overall this lock i...

April 16, 2026

From lockly.com

Response from Lockly Customer Service

Thank you for taking the time to share such a detailed and balanced review. We’re glad to hear you’re enjoying the variety of unlocking options and th...

Lockly Customer ServiceApril 16, 2026