Ratings & Reviews for Lockly Vision Elite Video Doorbell Smart Locks Matte Black Smart Wi-Fi and Bluetooth Touchscreen Keypad Electronic Deadbolt Lock
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product offers a range of convenient access options, including fingerprint, remote access, and personalized PIN codes, allowing users to easily control access. The built-in camera and two-way communication feature provide an added layer of security, enabling users to see and speak with visitors from anywhere. Customers appreciate the lock's sturdy construction, reliable performance, and the ability to monitor activity and receive alerts through the mobile app. While some users experienced initial setup issues, the overall sentiment is that the product is a high-quality, feature-rich smart lock.
Customer review summary generated by AI, including incentivized reviews.Greatest Lock of all time
Would RecommendI feel so secure and have multiple ways of unlocking. It is simple, yet secure. Thank you.
From lockly.com
Brilliant Security Solution
Would RecommendAfter careful research I selected this as our new front door lock. From the start it was a quality experience. It was like unboxing a new Apple product. The packaging all spoke “care, and class”. The lock units are exceptionally well constructed. The provision of the wifi hub, and two battery packs is a very thoughtful and complete touch. I read the instructions three times from cover to cover, yet I still had a couple of minor alignment issues. Noting I had to drill new holes in the door to in...
From lockly.com
Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear you had a great experience from unboxing through install...
Lockly Vision Factory reset
Would RecommendClariss is extremely patience and professional. She guild me through the whole process and got everything sort out. I am truly appreciate her help.
From lockly.com
Thank you for sharing your experience! We’re thrilled to hear Clariss was patient and professional, guiding you through the entire process. We truly a...
Grey locker
Would RecommendHad a very good experience with the locker and also that service is great
From lockly.com
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with your Lockly lock and that our service met your expe...
Lockley vision
Would RecommendI love my new lock. I’ve had it for six months real user-friendly.
From lockly.com
Thank you for sharing your experience! We’re so glad to hear you’re loving your new lock and that it’s been easy to use over the past six months. We t...
No fingerprint, no problem.
Would RecommendLove everything about this product. The only issue we are having is the fingerprint reliability. Even though it takes multiple scans of your finger and works immediately thereafter, the very next day it does not. We just did a firmware update, I’m hoping that it will improve. If it does, I will be happy to update this review. Everything else it claimed works beautifully. Overall, we are very pleased.
Verified Purchaser
Great All-In-1 Lock, Fingerprint, Video, Door Bell
Would RecommendAll-In-1 solution, DIY Install, Feature-Full yet Easy to Use
From lockly.com
Hello, Thank you for your review! We’re thrilled to hear you’re enjoying your Lockly as an all-in-one solution that’s feature-rich, easy to use, and ...
Great features but needs improvement
Would RecommendThe lock was great when everything worked good video recording, good safety with the shuffling of number(really loved this feature) good audio, but once the hub went bad it was only good for local connection via bluetooth and if you try to reset using the lockly guide for setting up a new hub it will end up as junk. Lockly need to implement the actual wifi card inside the lock and improve the design with rechargable battery(would need to swap out rechargeable energizer batteries every month)
From lockly.com
Thank you for your honest feedback. We’re glad you enjoyed features like the shuffling PIN, video recording, and audio quality. We understand your fru...
lockly vison elite
So far i have been enjoying my Lockly Vision Elite; it's the best smart lock i have ever had so far
From lockly.com
Thank you for your feedback! We’re thrilled to hear that you’re enjoying your Lockly Vision Elite and that it’s your best smart lock experience so far...
Great lock as well as the support team!
Would RecommendHave had my lock for about a year now. No issues. If there are updates that are needed or items that are in question, the support team is always ready to assist.
From lockly.com
Thank you for your thoughtful feedback! We’re delighted to hear your lock has been working reliably for you over the past year. It’s great to know our...
The Best Lock on the Market
Would RecommendWhen there are doubts or problems, the technical service is very efficient and thorough in solving them.
From lockly.com
Thank you for your kind words. We’re glad to hear that our technical support team has been efficient and thorough when you’ve needed assistance. Provi...
Easy and secured
Would RecommendI installed the Lockly vision elite a month ago out of state and I live in the US. Easy to installed. However, I’m unable to get alerts since the change in battery do not allow recordings until is linked via Bluetooth. So I’m not getting any recordings. I’m unable view who is visiting my property or any alerts. Also, the fingerprint access is of no use due to fingerprint button next to door edge.
From lockly.com
Thank you for sharing your experience and feedback. We’re sorry to hear about the issues you’re having with alerts, recordings, and fingerprint access...
Poor customer service
Would Not RecommendI ordered two locks. One functions fine. The second one “catches” when lock tries to lock about 50% of the time. When you lock by hand you can feel the resistance. This means the lock will not always lock when leaving. Right after purchase I called LOCKLY for a replacement. The rep had me reset the lock, etc.. I said I’d give it a couple of weeks to see if the lock worked more consistently. It hasn’t. I emailed back and all day I’ve gotten the runaround. Their email bounces about every ot...
Hi, we’re very sorry to hear about the trouble you’ve had with one of your locks and the frustration you’ve experienced trying to get this resolved. ...
Best device of your paraplegic
Would RecommendThis is my second device and I’m loving it thank you lockly
From lockly.com
Thank you so much for your continued support! We're thrilled to hear you're loving your second Lockly device. It means a lot to us—welcome back and th...
LOCKLY Review
Would RecommendI am extremely happy with my LOCKLY, it gives me the extra security that I need
From lockly.com
Thank you so much for your kind words! We're thrilled to hear that your LOCKLY is giving you the extra security and peace of mind you were looking for...
Great Features
Would RecommendI bought the Lockly Vision Elite about a couple of weeks ago. Though I had some challenges installing it, Xian N and Sol P helped me with the setup. Since then, the Lockly has been awesome
From lockly.com
Thank you for sharing your experience! We're so glad to hear that Xian N. and Sol P. were able to support you through the installation process. The Lo...
Great Smart lock
Would RecommendBest smart lock ever with two easy to use access methods
From lockly.com
Thank you for your feedback! We’re thrilled to hear you’re enjoying your Lockly lock and its easy-to-use access methods.
Issue finally resolved
Would RecommendSystem disconnected from wifi after firmware update and after several attempts to contact the company Sol a technical adviser contacted me and few times and got the system up and running again. Sol P thank you.
From lockly.com
Thank you for sharing your experience! We’re glad Sol P was able to assist and get your system back up and running after the firmware update. We appre...
Buena atención al cliente
Would RecommendTuve un problema con mi cerradura y envie mensaje y me respondieron y le dieron seguimiento hasta tener la cerradura funcionando
From lockly.com
Gracias por compartir tu experiencia. Nos alegra saber que nuestro equipo pudo ayudarte y hacer el seguimiento hasta que tu cerradura estuviera funcio...
Works great with the app.
Would RecommendBought it about 2 years ago and I love it! Would definitely recommend!
From lockly.com
Thank you so much for the great feedback! We're happy to hear you're loving your Lockly even after 2 years. If you ever need support, we’re just a cal...
Thank you for your feedback! We’re so glad to hear you’re feeling secure and enjoying the multiple ways to unlock your lock. It’s great to know the si...