
Ratings & Reviews for Level Lock - Touch Edition Smart Lock Satin Chrome Smart Bluetooth Electronic Deadbolt Lock
Ratings may include incentivized customer reviews.
What Customers Are Saying
The smart lock offers a sleek design, multiple unlock options, and integration with smart home platforms. However, it has faced inconsistent performance with the touch-to-unlock feature, short battery life, connectivity issues, and mobile app bugs. While the lock provides innovative features, some customers have experienced reliability problems and had to rely more on physical keys than expected.
Customer review summary generated by AI, including incentivized reviews.Awesome lock
Would RecommendI can unlock my door with my phone!!! If i set it up for proximity. Once my phone leaves a certain radius, itll automatically lock!! How cool is that. You forget and the lock then says, i got you! House secured!!
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
You can use phone, key card or physical key
Would RecommendCool digital door lock
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
Great and easy to set up
Would RecommendDiscounted
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
Finicky
Would Not RecommendHas to be installed perfectly. No margin for error. Opening up the package one of my locks became stuck. I now have a defunct lock I bought that simply can’t be installed. Super big packaging and design glitch
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock
Bought second and a spare due to great price.
Would RecommendHave used the original for a couple of years now, works pretty well. Installation was a little problematic, but that was more the door frame than the lock.
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
Favorite Smart Lock
Would RecommendWorks as described. Needs a bridge for nfc cards to work.
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
Honestly sucks
Doesn’t work well
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t been a positive one, and we’d appreciate the op...

Good product with a few minor quirks
Would RecommendBLUF: Overall, works as advertised Pros: - provides an affordable and mostly reliable remote, app, or rfid card locking/unlock - Very affordable - Good phone app interface, easy to use Cons: - deadbolt mechanism must be perfectly set into door frame for automatic locking to work (not impossible to install but was time consuming for me) - Poor battery life, no constant power options drags this rating below a 5. -product is advertised as a “fingerprint scan” lock, but it’s really a “t...
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
Thank you for your feedback and for sharing your experience with the Level Lock. We’re glad to hear it’s working well overall and appreciate your ins...

Buyer Beware
Would Not RecommendProduct does not work as advertised. It is a very cumbersome product and I regret buying it.
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
Please feel free to reach out...

Extremely disappointing, especially for the money
Would Not RecommendPurchased this lock seven months ago now, had problems from the start. I have over 30 emails back and forth with customer support, have uninstalled and reinstalled the lock no less than 6 times now. It worked sometimes early on, then would just stop. It would sometimes tear through batteries, sometimes they would last. But there was always something wrong - you fix one thing and something else stops working. I repeatedly asked customer service for a refund and return, and was always delayed to '...
Verified Pro
Thank you for taking the time to share your experience with our lock. We’re truly sorry to hear about the ongoing issues you’ve faced and the frustra...

Amazing product
Would RecommendI like that it’s standard size and fits in the doors pre-cut holes.
Verified Purchaser
Think twiice before buying something limited stock
Would Not RecommendI purchased this at 50 percent off and it is worth about that much. The phone app usually works fine but sometimes it takes 30 seconds or more to lock or unlock the doors. The touch part off locking or unlocking the doors works sometimes and sometimes not at all and I have to open the app to do it. One of the systems didn't even have the right key with it, and I would have exchanged it but there were non to exchange it with. The cards don't seam to have any use and I did activate them.
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
NA
Would RecommendVery convinient and durable. Easy to use and very classy
From Level
Small smart deadbolt fits steel security doors
Would RecommendThis lock is the only smart lock i have found that fits a steel security door. It has wifi and card and phone and keypad options to open.
Verified Purchaser
For use with keypad
[This review was collected as part of a promotion.] I was to have reviewed this product in conjunction with the keypad accessory however never actually received it in order to conduct review. As a result, I researched and also looked at models available in store for purchase. Though I didn’t spend the money to personally purchase, pricing was competitive and exterior box installation/set up instructions seems reasonably simply for a DIYer I could see this being helpful in a rental property or ...
From influenster.com
Good hardware ruined by buggy software
Would Not RecommendUnfortunately, the app required to use the touch sensor has bugs in it. They refuse to address the bugs in the software, therefore the lock is unusable. Level Lock chose to refund my purchase price instead of fixing the bugs in their software. This is just the start of the issues. I can write a book about my ordeal with this product.
From Lock - Touch Edition Smart Lock Satin Nickel Smart Bluetooth Electronic Deadbolt Lock Verified Purchaser
Not Ready for Release
Would Not RecommendProduct and app are definitely in beta status, note that a large portion of positive reviews are "sponsored". Install was easy enough but the screws are extremely soft metal and stripped out with hand tools, pick up some better screws if you do go with this lock. For me, touch feature never worked, went five rounds with customer service where they blamed everything from how I installed it; to the weather stripping on my door....for the touch feature not working. Gave up and returned it. Lock o...
From Lock Touch Edition Smart Lock Matte Black Smart Bluetooth Electronic Deadbolt Lock
Absolutely love!
[This review was collected as part of a promotion.] I am in love with this level lock! I love the ease, convenience and security I feel now upgrading my home with this! It also looks great on my front door.
From influenster.com
Love the convenience!
[This review was collected as part of a promotion.] Easy to install and set up. Love how easy it is to automate the locking/unlocking mechanism. It’s also very easy to assign and distribute access to others through the app.
From influenster.com
Thanks for sharing your experience. We are really sorry to hear your lock arrived stuck and that the packaging caused issues. We know how frustrating...