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Lock - Touch Edition Smart Lock Polished Brass Smart Bluetooth Electronic Deadbolt Lock

Ratings & Reviews for Level Lock - Touch Edition Smart Lock Polished Brass Smart Bluetooth Electronic Deadbolt Lock

4.1
257
Review
 4.1 out of 5
257 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The smart lock has a sleek, discreet design and convenient features like touch-to-unlock, app control, and multiple unlock options. Customers appreciate the easy installation and customization. However, many report reliability and performance issues, such as inconsistent touch-to-unlock, Bluetooth connectivity problems, and software instability. While the hardware and design are praised, the software and reliability seem to be the main drawbacks, requiring frequent manual unlocking.

Customer review summary generated by AI, including incentivized reviews.
257 Customer Reviews

Awesome lock

Would Recommend

I can unlock my door with my phone!!! If i set it up for proximity. Once my phone leaves a certain radius, itll automatically lock!! How cool is that. You forget and the lock then says, i got you! House secured!!

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You can use phone, key card or physical key

Would Recommend

Cool digital door lock

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Great and easy to set up

Would Recommend

Discounted

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Finicky

Would Not Recommend

Has to be installed perfectly. No margin for error. Opening up the package one of my locks became stuck. I now have a defunct lock I bought that simply can’t be installed. Super big packaging and design glitch

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Response from LevelHome Team

Thanks for sharing your experience. We are really sorry to hear your lock arrived stuck and that the packaging caused issues. We know how frustrating...

LevelHome TeamJanuary 23, 2026

levelhome

Bought second and a spare due to great price.

Would Recommend

Have used the original for a couple of years now, works pretty well. Installation was a little problematic, but that was more the door frame than the lock.

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Favorite Smart Lock

Would Recommend

Works as described. Needs a bridge for nfc cards to work.

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Honestly sucks

Doesn’t work well

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Response from LevelHome Team

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t been a positive one, and we’d appreciate the op...

LevelHome TeamDecember 29, 2025

levelhome

Good product with a few minor quirks

Would Recommend

BLUF: Overall, works as advertised Pros: - provides an affordable and mostly reliable remote, app, or rfid card locking/unlock - Very affordable - Good phone app interface, easy to use Cons: - deadbolt mechanism must be perfectly set into door frame for automatic locking to work (not impossible to install but was time consuming for me) - Poor battery life, no constant power options drags this rating below a 5. -product is advertised as a “fingerprint scan” lock, but it’s really a “t...

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Response from LevelHome Team

Thank you for your feedback and for sharing your experience with the Level Lock. We’re glad to hear it’s working well overall and appreciate your ins...

LevelHome TeamMay 23, 2025

levelhome

Buyer Beware

Would Not Recommend

Product does not work as advertised. It is a very cumbersome product and I regret buying it.

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Response from LevelHome Team

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.

Please feel free to reach out...

LevelHome TeamNovember 26, 2024

levelhome

Extremely disappointing, especially for the money

Would Not Recommend

Purchased this lock seven months ago now, had problems from the start. I have over 30 emails back and forth with customer support, have uninstalled and reinstalled the lock no less than 6 times now. It worked sometimes early on, then would just stop. It would sometimes tear through batteries, sometimes they would last. But there was always something wrong - you fix one thing and something else stops working. I repeatedly asked customer service for a refund and return, and was always delayed to '...

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Response from LevelHome Team

Thank you for taking the time to share your experience with our lock. We’re truly sorry to hear about the ongoing issues you’ve faced and the frustra...

LevelHome TeamOctober 14, 2024

levelhome

Amazing product

Would Recommend

I like that it’s standard size and fits in the doors pre-cut holes.

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Think twiice before buying something limited stock

Would Not Recommend

I purchased this at 50 percent off and it is worth about that much. The phone app usually works fine but sometimes it takes 30 seconds or more to lock or unlock the doors. The touch part off locking or unlocking the doors works sometimes and sometimes not at all and I have to open the app to do it. One of the systems didn't even have the right key with it, and I would have exchanged it but there were non to exchange it with. The cards don't seam to have any use and I did activate them.

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NA

Would Recommend

Very convinient and durable. Easy to use and very classy

December 15, 2023

From Level

Small smart deadbolt fits steel security doors

Would Recommend

This lock is the only smart lock i have found that fits a steel security door. It has wifi and card and phone and keypad options to open.

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For use with keypad

[This review was collected as part of a promotion.] I was to have reviewed this product in conjunction with the keypad accessory however never actually received it in order to conduct review. As a result, I researched and also looked at models available in store for purchase. Though I didn’t spend the money to personally purchase, pricing was competitive and exterior box installation/set up instructions seems reasonably simply for a DIYer I could see this being helpful in a rental property or ...

October 23, 2023

From influenster.com

Good hardware ruined by buggy software

Would Not Recommend

Unfortunately, the app required to use the touch sensor has bugs in it. They refuse to address the bugs in the software, therefore the lock is unusable. Level Lock chose to refund my purchase price instead of fixing the bugs in their software. This is just the start of the issues. I can write a book about my ordeal with this product.

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Not Ready for Release

Would Not Recommend

Product and app are definitely in beta status, note that a large portion of positive reviews are "sponsored". Install was easy enough but the screws are extremely soft metal and stripped out with hand tools, pick up some better screws if you do go with this lock. For me, touch feature never worked, went five rounds with customer service where they blamed everything from how I installed it; to the weather stripping on my door....for the touch feature not working. Gave up and returned it. Lock o...

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Absolutely love!

[This review was collected as part of a promotion.] I am in love with this level lock! I love the ease, convenience and security I feel now upgrading my home with this! It also looks great on my front door.

August 12, 2023

From influenster.com

Love the convenience!

[This review was collected as part of a promotion.] Easy to install and set up. Love how easy it is to automate the locking/unlocking mechanism. It’s also very easy to assign and distribute access to others through the app.

July 28, 2023

From influenster.com