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Medium Room Window Air Conditioner , Remote Included ( 115-Volt , 10000-BTU )

Ratings & Reviews for LG Electronics Medium Room Window Air Conditioner , Remote Included ( 115-Volt , 10000-BTU )

4.5
270
Review
 4.5 out of 5
270 Reviews


93% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This window air conditioner unit is generally well-received, with customers praising its effective cooling, quiet operation, and convenient features like WiFi connectivity. However, some users have reported issues such as leaks, shaking, and limited fan speed options. While the majority of customers are satisfied with the unit's performance and quality, a small number have experienced problems with its reliability.

Customer review summary generated by AI, including incentivized reviews.
270 Customer Reviews

GREAT NEW AIR CONDITIONER

By far, the best window A/C unit I have ever owned. It is so much quieter than the other units I have owned and it's cooling qualities are amazing. Highly recommend to all.

July 8, 2024

From lg.com

Poor front panel connection design

The port that connects the front panel to the main housing is very cheap. One of then tiny pins inside the port got pushed inside the air conditioner port and rendered the unit inoperable. Very poor design.

May 19, 2024

From lg.com

Response from LG

Hello, Greggor. We're sorry to hear about the issue you've encountered with your LW1017ERSM air conditioner. Your feedback is important to us, and we ...

LGJune 8, 2024

The Unit didn’t even come on, didn’t do nothing but sit there. It was no good. LG will not give me a refund. LG does not stand by its products. This company is from overseas and doesn’t care about we Americans but to take advantage of us. They get our money and still business from American companies. I’m so ashamed of the government that allows this kind of thing to happen to their own citizens.

November 24, 2023

From lg.com

Response from LG Social

Hi there. Thank you for taking the time in leaving us a review on the 10,000 BTU Smart wi-fi Enabled Window Air Conditioner. We rely on our customers,...

LG SocialNovember 24, 2023

Very efficient

This cooled our space down very well. It was easy to connect to our wifi and the app is useful, if a little clunky on the UI. Overall we are very happy with it.

July 23, 2023

From lg.com

Great features

[This review was collected as part of a promotion.] I purchased this air conditioner end of June this year. I am happy with it. It comes with a timer and remote control. It is 10,000 btu and cools my living room.

July 12, 2023

From lg.com

Excellent Cooling

I bought this a month ago before the heat really picked up. I live in a tiny house and and the smaller unit just didnt cut it. This one does the job and then some! I LOVE the wifi feature. I can monitor it from work or out of town and that is a must for me since I have furkids! I also love being able to set a time when it doesnt run at all. And the other important feature is it restarts in a power outtage. My last one didnt and I lost a pet because of that. LG is awesome. It was easy to install ...

July 8, 2023

From lg.com

Loudest, noisiest A/C I have ever owned. Even took it all our and re=installed to be sure I had not done anything wrong the first time. You guessed, nothing wrong installation wise either time. When it kicks in sounds like a poorly installed sump pump vibrating through the entire house.

June 5, 2023

From lg.com

Response from LG Social.

We understand how vital necessary repairs may be and want to ensure that you've been provided with the best resolution available for your LG @@@@@. In...

LG Social.June 5, 2023

Broken

[This review was collected as part of a promotion.] I received this unit in August of 22 used one month plugged in this year and it would not turn on I had to give it away so I could get a working AC in the window LG service never helped fix

May 31, 2023

From lg.com

Response from LG Social.

Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our ...

LG Social.June 1, 2023

An Excellent Product

This amazing ac unit has made our home so very refreshing as the weather has been getting warmer. To come inside and be greeted with a pleasant burst of coolness..is so wonderful. I am so very pleased I purchased my LG window air conditioner.

May 8, 2023

From lg.com

Response from LG Social

Hi, thanks for taking the time to post your review for your 10,000 BTU Smart Window Air Conditioner. Enjoy the efficiency and performance courtesy yo...

LG SocialMay 9, 2023

Issue not resolved

Made contact with LG. Got & email that someone will contact me, then a few days later I got a text from LG saying we went through trouble shooting & that we didn’t contact them. Sorry we never got any information about troubleshooting anything & was never contacted by anyone to resolve the issue.

January 25, 2023

From lg.com

Response from Social Media

We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service...

Social MediaJanuary 31, 2023

Terrible quality

Bought it in April 2022 did not work for 6 month have not been able to schedule a repair.

January 13, 2023

From lg.com

Response from LG Social Media

Thank you for your time to share us your experience and feedback. Please know that we have never intended to leave a customer disappointed or unsatisf...

LG Social MediaJanuary 17, 2023

Quiet and Effective

I like that it has an energy-saving setting, and it is a very quiet air conditioner. The filter is easy to remove, and a light will let us know when that needs to be cleaned. The 10,000 btu's cools our 480 sq. ft.

December 11, 2022

From lg.com

Awesome

Great Air Conditioning unit for the price. Cools the room quick. Very efficient. Pretty quiet. Better than what I had before.

November 25, 2022

From lg.com

A Quiet Powerhouse

My LG air conditioner is in my kitchen and is powerful enough to also cool an adjoining sunroom! It is also quiet and I am pleased that it has an energy saver setting AND a setting called DRY which takes away indoor humidity.!!!

October 4, 2022

From lg.com

Better power and controls than old Freidrich..

Works well so far..cools large master bedroom with cathedral ceiling

September 21, 2022

From lg.com

Great features

We bought this over a month ago and love the features, especially the wifi connection and ability to use an app from anywhere to start and stop it, etc. The only reason for the 4 stars than five is because it’s very heavy and need to remove from its case, which wasn’t described in the product description and resulted in disappointment and the fact that it needs two people to handle and install it. Also, low fan setting is still loud while sleeping.

September 13, 2022

From lg.com

Second Purchase

Bought this unit in 2018..The performance was good so when i needed a unit for another room i bought a second one this summer. They are well built so it is a two person box if you have stairs. I like the casing install then the comprrssor.Makes removal for cleaning and service very easy.

August 29, 2022

From lg.com

Great Buy

This is an hvac system. It’s so nice cool and quieter than expected for its size. It did come in 1000 pieces so you may want to consult with a professional for install. Otherwise a Best Buy.

August 29, 2022

From lg.com