Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the microwave for exceptional heating performance with no cold spots, intuitive sensor cooking functions, and sleek modern design that fits large dishes easily. The curved interior, bright lighting, and pleasant musical tones are frequently highlighted as thoughtful details. Touch controls are preferred for simplicity. However, some report durability concerns including door button failures and heating issues within one to two years, with frustration over warranty limitations. Despite these drawbacks, most customers find the cooking performance and design justify their purchase.
Customer review summary generated by AI, including incentivized reviews.Worked great for about 9 months
[This review was collected as part of a promotion.] I really liked this microwave until a couple of months ago when it started making strange squealing noises. Noises quit and now it does not heat as fast as it did. Takes about twice as long as it used to for heating a large cup of coffee. Just checked warranty and it expired 4 days ago. It is in a house that is only used about 1/2 of the time by 2 people. Obviously not a quality product. Should have checked on warranty several months ago....
From lg.com
Nice appearance, but annoying musical tune
Likes: sleek, simple appearance - really looks nice. Good price. Works great. Dislikes: Plays a fairly long tune, rather than a simple beep, every time heating or timing is done. I use the microwave several times a day, and hearing that tune over and over and over multiple times a day is driving me crazy - especially when the tune gets stuck in my head. Please, come up with a way for customers to de-program the tune and go back to a short, simple beep!
From lg.com
Great features
[This review was collected as part of a promotion.] This microwave met or exceeded all of our expectations. Great power levels and cooking capabilities. Very good features.
From lg.com
All feastures work well
[This review was collected as part of a promotion.] Microwave is easy to use; works great; cooks terrific!!
From lg.com
Great value for the price!
[This review was collected as part of a promotion.] Works well ,cooks fast and easy cleaning. Nice microwave appearance wise also.
From lg.com
Great back up for an oven!
Over the counter microwave, so happy I got this size! You can stack 2 plates to heat at the same time or a large size pot to cook. Has lots of power and warms up Quick!
From lg.com
Great features
I am very happy with my purchase. Works great and have had no issues.
From lg.com
Only worked for 6 months.
Unfortunately the microwave stopped working in July. It stopped heating the food.
From lg.com
Hello there! We are sorry to hear that the LG NeoChef Microwave did not meet your expectations. We appreciate your feedback and would like to invite y... Read More
Of microwave
[This review was collected as part of a promotion.] It is a nice microwave only issue was one time I used it it started smoking and smelt like wires burnt when I used the sensor heat I turned it off let it air out and it hasn’t done it sence then
From lg.com
Love this microwave!
Our 3 year old microwave from another manufacturer stopped working so we got this LG microwave and I can’t believe how well it works! It’s simple to use, cooks everything evenly and quickly. I really love the turn table under the glass , the glass never jumps off the turn table, that was a problem with the other microwave. I hope this microwave lasts for at least 10 years. I recommend this microwave to anyone who is shopping for a new one.
From lg.com
Very good microwave.
A great product at a great price. I would have given a 5 star except for the push button door opener. I would prefer a simple handle that opens and closes the oven door.
From lg.com
great features
[This review was collected as part of a promotion.] we're very happy with this product. there's no other words we can say about it. just like our tv
From lg.com
Better hardware
Looks nice, cooks fairly well, I like the extra room to put big plate’s inside. I must say the door hinge and the push button to open the door are not made of quality product it lasted about 3 months before it started coming loose bye the 4 month the button had came out of it’s socket the spring is not centered in the middle and it doesn’t have bracket holding the push button in place so with out the button the door doesn’t stay shut doesn’t lock the door so you can press start on the control pa...
From lg.com
Hey there, Felix. Thank you for taking your time in leaving us a review regarding your 2.0 cu. ft. NeoChef™ Countertop Microwave with Smart Inverter a... Read More
Great microwave!
I bought this microwave 8/23 In the short time I've had it, it has been amazing. Cooks food evenly, no more hot and cold spots of food. Cleaning is very easy, overall I'm very pleased and would recommend the NEO CHEF MICROWAVE!
From lg.com
[This review was collected as part of a promotion.]
From lg.com
nope
[This review was collected as part of a promotion.] this microwave smart diagnosis does not work with LG ThinQ that is how lousy factory
From lg.com
Hey there. We appreciate you leaving us your review regarding your LG Black Stainless Steel Series 2.0 cu. ft. NeoChef™ Countertop Microwave with Smar... Read More
Great features
Bought it last month, 8/31, and it works just great so far.
From lg.com
Looks great, but has some major problems
Had this microwave a little more than a year. The button to open and close the door has plastic pieces that hold it together and break way to easily! The clock/timer light display randomly goes out in parts of the numbers. Another huge issue with this is that it interferes with the wi-fi router big time. Whole lot of issues that has me looking for a new microwave and it most likely won't be an LG. Sad because my other kitchen appliances are LG black stainless. This review also wouldn't let me le...
From lg.com
Hi Jeanne, we understand you're experiencing several issues that leave you unsatisfied with our LG microwave. Please allow us to help as we know how i... Read More
Door latch has broken twice
The door latch broke a few months after I purchased this model. Had it repaired and it's broken again. I'm buying a different microwave.
From lg.com
Hi! We're disheartened to hear that your microwave didn't live up to the LG standard, and it would be our pleasure to see what our options are in this... Read More
I piece of JUNK
We have 8 of these in our production plant. After 4 months two have broken. Actually one was broken a day out of the box. Button broke off, no power.
From lg.com
We appreciate you taking the time to post your feedback for your 2.0 cu. ft. NeoChef™ Countertop Microwaves. Please contact us so that we can discuss... Read More

Hey there, we are sad to hear that your experience with your LG appliance has fallen short of the standards we strive for. Please allow us to look int... Read More