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Ratings & Reviews for LG undefined

4.5
357
Review
 4.5 out of 5
357 Reviews


91% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This product offers efficient drying, a large capacity, and numerous drying cycles. Customers particularly appreciate the steam function for removing wrinkles and refreshing clothes. While a few have reported issues like breakdowns and problems with the venting system, the majority of customers are very satisfied with the product's performance and features.

Customer review summary generated by AI, including incentivized reviews.
357 Customer Reviews

great sound and more option to choose

Would Recommend

I bought it about six month ago and I felt confident to use it in may ways. I tried all the features that I need and it turn out great!

December 12, 2019

From lg.com

great sound and more option to choose

Would Recommend

I bought it about six month ago and I felt confident to use it in may ways. I tried all the features that I need and it turn out great!

December 12, 2019

From lg.com

Simply the best!

Would Recommend

[This review was collected as part of a promotion.] I had an LG dryer in the past and was sad when it wasn’t going to work with my remodel. I purchased another LG to take its place, and I just love it. It has all the old features I didn’t want to lose, plus a few new ones that I didn’t even know I wanted ( but I do!). Thanks for such a great product. LG for me now and forever!

December 7, 2019

From lg.com

Lots of new features then I ever had before.

Would Recommend

[This review was collected as part of a promotion.] I had to reposition the dryer door (no big deal) but was impressed with size of the opening of the machine to feed laundry in.

December 7, 2019

From lg.com

Lint filter malfunction

Would Not Recommend

This dryer has many unnecessary features and one giant problem that LG refuses to address. the lint filters are poorly manufactured and rip up clothing. all the negative comments can be found in the reviews on the lint filters. but it's a basic design flaw of the dryer. The website is poorly organized so trying to find the correct filter to replace it is made more difficult than it should. Don't buy until they fix it.

November 24, 2019

From lg.com

Response from Customer Service

We are sorry you are having issues with your lint filter. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSup...

Customer ServiceNovember 25, 2019

Dont Bother- Worst Customer Service

Would Not Recommend

If I could give this zero stars, I would. We bought this dryer in June 2018 and within 7 months were having to have it serviced for the heater breaking. Bought extended warranty just in case and now again having the same problem 10 months later. Customer service is absolutely worst. 3 weeks+ and the dryer is still broken and customer service tells us there is nothing else they can do and we need to just keep waiting for them to come and repair it. I do not recommend this product due to the horri...

November 18, 2019

From lg.com

Response from Customer Service

That's not good! We're sorry to see that you've run into these issues with your dryer. We'll need to gather some additional details from you in order ...

Customer ServiceNovember 18, 2019

High tech!

Would Recommend

[This review was collected as part of a promotion.] Goodness where do I even begin?? I’ve only had LG washing machines and always thought “it can’t get any better than this” oh boy was I wrong! These machines have so many options such as steaming, delicates, quick dry/quick wash, and they even have a app for your phone to connect and control the settings!

November 7, 2019

From lg.com

STOP RUINING MY CLOTHES!

the lint filter keeps breaking and my clothes get knotted in it. it ruined several items . I got replacement parts and still no good .

November 7, 2019

From lg.com

Response from Customer Service

That's not good! We're sorry to see that you've run into these issues with the lint filter on your dryer. We'll need to gather some additional details...

Customer ServiceNovember 7, 2019

Costco Ad showed Wifi connectivity, No!!!

Would Not Recommend

Bought this model washer and drier from Costco. The ad showed Wifi connectivity that is part of the functionality. However, once I received and installed. Tried connecting the washer the drier, the manual showed no wifi function. Contacted Costco and LG for clarity. No response.

November 5, 2019

From lg.com

Response from Customer Service

Information about the SmartThinQ application can be found in the owner's manual beginning on page 44. https://www.lg.com/us/support/product/lg-DLEX357...

Customer ServiceNovember 6, 2019

So far so GREAT

Would Recommend

[This review was collected as part of a promotion.] We bought the washer and dryer unit to replace a GE washer and dryer that were less than 5 years old and broken. I did A LOT of research and found this dryer and the 3770 washer to be the best all around in the market. We couldn't be happier with the performance and the overall value. Hopefully they have as much lasting power as their reviews say they do.

October 22, 2019

From lg.com

Runs quietly

Would Recommend

[This review was collected as part of a promotion.] Looks good, sounds good, easy to use, sits low to the ground

October 17, 2019

From lg.com

intuitive and easy to use

Would Recommend

[This review was collected as part of a promotion.] Enjoying nee dryer. Programmed cycles make it simple to use!

October 5, 2019

From lg.com

its working

Would Recommend

[This review was collected as part of a promotion.] one month old and so far so good. can't complain.ok.

September 15, 2019

From lg.com

Good

Would Recommend

I've had my dryer for little over 2 yrs now and it's been a good dryer other than the lint catcher is warped and it has torn alot of things from sheets, clothes down to towels. A pair of my work pants got snagged on it here recently and broke the lint catcher because it got so twisted it broke. Now I have to find a replacement lint catcher. Other than that it has been a good dryer.

August 25, 2019

From lg.com

Great Features

Would Recommend

[This review was collected as part of a promotion.] We purchased this dryer about 3 weeks ago. Love the steam feature and the small load features. It is very sleek and dries great

August 11, 2019

From lg.com

2 years and just found a snag

Would Recommend

We bought this dryer 2017 and love it for the quietness and efficiency. It has just been the past couple of weeks that we have had a problem. We all clean out the lint screen every time we use the dryer but apparently lint will still builds below the filter and it has caused the filter to not sit all the way in place by 3/32 of an inch. When this happens, the filter on the right side as you are facing the dryer can pop up and catch and twist your clothes around - actually rips holes into clothin...

August 10, 2019

From lg.com

Love the cycles!

Would Recommend

[This review was collected as part of a promotion.] I love that I have so many drying cycle options. What I do not love is that if I run consecutive dry cycles, I often get a flow sense warning of d80. I know the duct is clean as I just hired a company to clean and video the duct. It’s a great dryer otherwise, but it’s just too sensitive.

August 8, 2019

From lg.com

Great features

Would Recommend

[This review was collected as part of a promotion.] Has all the bells and whistles and does it super fast!

August 6, 2019

From lg.com

Dryer vent catches clothes.

Would Not Recommend

[This review was collected as part of a promotion.] I like this dryer but the dryer vent and housing is of poor design. The lint tray does not go in flush and clothes catch on the corner. I had the dryer vent housing and lint tray replaced under warranty and it is happening again. Since out of warranty I have to pay someone to look at it it or buy another housing unit and lint tray. For as much as we paid for the dryer, you would think LG would redesign the vent and lint holder to not ruin cloth...

July 30, 2019

From lg.com

Response from Customer Service

I absolutely hate to hear that this happened. As you know, this is not a normal circumstance for the lint filter to cause rips in your clothing. I wou...

Customer ServiceJuly 30, 2019

Average

Would Not Recommend

[This review was collected as part of a promotion.] We bought this washer and dryer for our new home because it fit the existing space we had. We needed a stackable washer and dryer so we were limited with choices. It is okay. To be honest I have not been overly impressed with it considering all of its features.

June 12, 2019

From lg.com