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912 SmartCode Venetian Bronze Smart Keypad Electronic Handle Lock ft. SmartKey Security

Ratings & Reviews for Kwikset 912 SmartCode Venetian Bronze Smart Keypad Electronic Handle Lock ft. SmartKey Security

4.3
134
Review
 4.3 out of 5
134 Reviews


84% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product offers convenient keyless entry, reliable performance, and long-lasting battery life. Many users appreciate its smart home integration capabilities. However, some customers have experienced issues with the mechanical durability of the lock over time, and a few had trouble integrating it with their smart home systems. Additionally, a small number of users reported problems with the lock's water resistance in humid or rainy environments.

Customer review summary generated by AI, including incentivized reviews.
134 Customer Reviews

Height of the indoor assembly should be shorter

This lock has worked well and reliably for many years. The batteries generally last six months to one year depending on the seasonal temperatures and use. I have used this with both Smart things and currently a Hubitat c-7 hub. For initial set-up, both required the lock to be in close proximity of the hub for inclusion. The device works well with Siri through Homebridge and has been tested with Alexa. Alexa was not used many years ago for security concerns, but now properly configured, Alex...

February 8, 2024

From kwikset.com

Don't Bother if your door has a deadbolt

[This review was collected as part of a promotion.] After an unfortunate lock out event, I ordered this handle set to prevent such problems in the future and as a nice add on to my Ring system. However what I discovered during installation is that if you have a deadbolt, it won't work. Given the age of my home (100+) I though it may have just been the way this door was installed so I proceeded to measure the doors in my newer addition, the spacing between handle and deadbolt is the same across...

October 1, 2022

From kwikset.com

Response from Customer Care

Hello GrumpySailor, We're here to help! For your door setup, we recommend a Home Connect Deadbolt that is compatible with the Ring Alarm system and a...

Customer CareOctober 3, 2022

Won't stay on line

Would Not Recommend

This product will not stay connected to my Hubitat Elevation C7 hub. I have several other Z-Wave devices and all of them work perfectly. so, it is not a hub issue. Furthermore, it is a blasted nuisance to have to run a long network cable from my normal hub location to my back door in order to exclude and then re-include this thing. Taking the head unit to the hub is a possibility but with my huge fingers, connecting and disconnecting the cable plug is not easy, and those wires look VERY easily b...

August 5, 2022

From kwikset.com

Response from Customer Care

Hello TheRetiredViking, We are here to help! Our team of lock experts can walk you through troubleshooting over the phone and help with the warranty ...

Customer CareAugust 8, 2022

Does not work outside in a rainy climate

We replaced our similar smart locks with this Z-Wave and it didn't even last a year outdoors. We live in a more humid climate.

March 13, 2022

From kwikset.com

Response from Customer Care

Hello MicheleA, Kwikset electronic locks are intended for installation on a door where the interior of the lock is enclosed and protected from the ou...

Customer CareMarch 15, 2022

Great lock, doesn't work properly with Z-Wave

Would Recommend

So I purchased this lock and it works great for the majority of the time, entering the code to enter the garage works great but when I try to add it to my Z-Wave network for remote control, it adds but doesn't register properly. Kwikset's customer service troubleshooting asked me to exclude it, then include it, and other stuff that I've already tried that they have to "verify" is not functioning. Like I said, this is a nice lock to have access to the home all the time but when it does get add...

December 14, 2021

From kwikset.com

Response from Customer Care

Hello Nateg, Thank you for reaching out to our Support Team for troubleshooting assistance. As the original owner of the SmartCode 912, you have a on...

Customer CareDecember 15, 2021

does not play well with damp environments

Would Recommend

this is the third lock I'm ordering over the past 5 yrs. the first one was trashed when I washed the door. the second during a rainstorm. i love everything about the lock save this defect, if kwikset could find a way to make the electronics more water resistant, it would rate 5 stars

September 17, 2021

From kwikset.com

Not easy to link to Alexa.

Would Not Recommend

Still trying to get it connected to Alexa. NOT user friendly to get figured out.

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Response from Kwikset

Hello Frustrated,
The SmartCode 912 features Z-Wave technology, meaning it must be paired with a Z-Wave hub for the lock to be remotely accessed...

KwiksetAugust 9, 2021

kwikset

Highly recommended!!

Would Recommend

Easy to install, rekey to match my other locks, program and setup the ZigBee with SmartThings!! I wish I’d done this a while ago. In addition to controlling the lock, you can see the lock status and battery level in the app.

May 16, 2021

From kwikset.com

Worked OK for 2 yrs. Now batteries deplete fast

Would Not Recommend

Bought this Z-Wave three years ago. Worked well until this past year. The batteries now deplete within a month - and getting worse. Just had the batteries show 1% on Z-Wave controller. Changed the batteries, still 1%. Changed the batteries again, still 1%, Changed again. still no battery improvement.

October 16, 2020

From kwikset.com

Response from Customer Care

Hello MikeL0703, Thank you for taking the time to write a review, and we'd like to help you get your lock in working order. Our Support Team is more...

Customer CareOctober 16, 2020

Decent Smart Lock w/ Z wave

Would Recommend

I installed the lock on my home office door. The printed instructions didn’t include information on setting the lock/ door handle. After troubleshooting why it wouldn’t work, I watched a video on setting the lock/handle and got it to work. I was able to connect it to my security system but had to reset my pin a few times to get it to consistently work. So far so good.

December 29, 2019
From 912 SmartCode Satin Nickel Smart Keypad Electronic Handle Lock ft. SmartKey Security Verified PurchaserVerified Pro Sweepstakes
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Hard to put together

Would Not Recommend

Very complicated setup. My father-in-law spent about 3 hours putting it together

September 18, 2019
Verified PurchaserSweepstakes
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Works very well

Would Recommend

I installed on a door for an AirBNB. It connected easily to my Samsung SmartHub.

June 11, 2019
From 912 SmartCode Satin Nickel Smart Keypad Electronic Handle Lock ft. SmartKey Security Verified PurchaserSweepstakes
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Excellent featuresl

Would Recommend

[This review was collected as part of a promotion.] This product has great features and was very easy to install.

May 1, 2019

From kwikset.com

Would Recommend

[This review was collected as part of a promotion.]

April 5, 2019

From kwikset.com

Works Great

Would Recommend

[This review was collected as part of a promotion.] I will highly recommend Kwikset locks to my friends and family. They stand behind they work.

March 8, 2019

From kwikset.com

Z wave lock

Would Recommend

Simple to install, works great and looks nice. I am very pleased with this lock and will be changing the rest of my locks soon.

February 27, 2019
From 912 SmartCode Satin Nickel Smart Keypad Electronic Handle Lock ft. SmartKey Security Verified PurchaserSweepstakes
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Great Door Lock purchase

Would Recommend

This door lock is awesome and fits my door perfect, I love the style and color. Thank you lowes

January 17, 2019
From 912 SmartCode Satin Nickel Smart Keypad Electronic Handle Lock ft. SmartKey Security Verified PurchaserSweepstakes
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Would Not Recommend

[This review was collected as part of a promotion.]

January 1, 2019

From kwikset.com