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SmartCode 955 Matte Black Keypad Electronic Handle Lock ft. SmartKey Security

Ratings & Reviews for Kwikset SmartCode 955 Matte Black Keypad Electronic Handle Lock ft. SmartKey Security

4.6
232
Review
 4.6 out of 5
232 Reviews


95% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product offers convenient features such as easy installation, programming, and the ability to set multiple user codes. It is described as sturdy, durable, and having an attractive design. However, some customers have reported issues with the lock malfunctioning in cold weather or problems with the engineering, such as the handle coming loose or programming not functioning as expected. Overall, the majority of reviews are positive, highlighting the lock's security, ease of use, and versatility.

Customer review summary generated by AI, including incentivized reviews.
232 Customer Reviews

Good value combination/key lock entry handle.

It's a solid handle and lock set that works well and was easy to install.

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Be sure to check availibilty

Got what I ordered just took longer than i thought it would

February 2, 2026
Verified Purchaser
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Worth the Price

Would Recommend

Easy to install with great directions.

November 9, 2025
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Not for High Traffic Entries

Would Not Recommend

I purchased this lock for our business and it started having issues soon after installation. The face plate moves and the screws had to constantly be retightened. Also, the handle started sticking and had to be repaired twice. This lock would be ideal for low traffic entries, but had to replace with a more industrial type lock.

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Response from Kwikset

Hello LPerret,

The SmartCode 955 is a commercial-grade lever set designed for durability and security. We're sorry to hear you've ...

KwiksetOctober 9, 2025

kwikset

Lock stopped working in cold weather

Would Recommend

We purchased this lock about a year ago. It worked great for 3-4 months and then once it got cold, it seized up and stopped working. I got locked out of my house in single digit degree weather. Once I finally got back in, I took all the recommended steps to reset the lock, try a new battery, and completely reinstall the lock - nothing worked. Worse yet, I have taken this back to Lowe's multiple times, and they do not even sell it in the store (except when I purchased it). They claim someone prob...

October 8, 2024
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Response from Kwikset

Hello Wesley0933,

We're happy to help with the Kwikset Warranty for your SmartCode 955. Here's a link with more details about our ...

KwiksetOctober 8, 2024

kwikset

Didn't work out of the GATE!!!

Would Not Recommend

Not happy, programmer is broken.

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Response from Kwikset

Hello nowhereman,

Your experience with our products is very important to us. Please contact our support team at 1-800-327-5625 and we woul...

KwiksetAugust 21, 2024

kwikset

Excellent Lock

Would Recommend

Looks great and works perfectly.

May 16, 2024
Verified Purchaser
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Stopped working

Would Not Recommend

Worked great at first, but now the keypad doesnt work at all

April 26, 2024
Verified Purchaser
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Response from Kwikset

Hi kpc912221,

We’re here to help! We have a team of lock experts who are happy to walk you through any necessary troubleshooting steps to ...

KwiksetApril 26, 2024

kwikset

We like the keypad…kids can’t lose keys

Would Recommend

I like this product!

March 20, 2024
Verified Purchaser
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Kwikset 955 Smartkey lock

Would Recommend

The installation was fairly easy since it was replacing my old sledge one. But, I dropped one of the handles and the finish chipped a bit.

March 17, 2024
Verified Purchaser
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All parts were in package

Would Recommend

Easy to install

February 13, 2024
Verified Purchaser
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Extremely Dissapointed

I bought this for a lockable door and im honestly confused and feel scammed yall provided allen key but the screw requires a torx screw almost had a heart attack putting. Together it was making me so mad

November 29, 2023

From kwikset.com

Response from Consumer Service

Hello Randal, We're here to help! The set screws are pre-installed in the shaft. Please check the top of the shaft to see the backside of the screw. ...

Consumer ServiceDecember 6, 2023

It was an amazing product until there was multiple parts that werent even in the instructions how yall gonna give me an allen key but it needs torx screw other than that it was decent

November 29, 2023

From kwikset.com

Response from Consumer Service

Hello Bigrandal, We're here to help! The set screws are pre-installed in the shaft. To secure your lever onto the shaft, please follow these steps: ...

Consumer ServiceDecember 6, 2023