
Ratings & Reviews for Kraus Chrome 17-oz Capacity Deck-mount Soap and Lotion Dispenser
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Kraus soap dispenser offers an attractive design and good initial performance, with customers praising its large soap reservoir, smooth pump operation, and sleek appearance. However, many have experienced issues with the dispenser's durability, reporting failures of the pump mechanism or plastic components within 1-2 years of use. Some also found the small opening difficult to fill without causing spills. While the majority of customers are satisfied when the dispenser is working properly, the high rate of premature failures and maintenance challenges have led to disappointment and hesitation in recommending the product.
Customer review summary generated by AI, including incentivized reviews.Can refill from top
Would RecommendLove the look
From Brushed Brass 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
Dispenses a good amount of soap with each pump.
Would RecommendLooks good and doesn't store finger prints.
From Spot Free Stainless Steel 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
matches every brand
Would RecommendThis soap dispenser's arm has a great reach that puts the soap into the sink. I like the clean design. Works well. Also comes in Spot Free.
From Stainless Steel 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
Great reach.
Would RecommendI really like the simplistic design and long reach of this soap dispenser. The fact it is spot free and was on sale makes it a great purchase. Instead of using the bottle that comes with it, I plan to use a kit that allows you to hook a 3 foot tube to the dispenser that attaches to a gallon container of dish soap under your sink. I would recommend this product.
From Spot Free Stainless Steel 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
Great dispenser well made.
Would RecommendHolds a generous amount of soap. Easy to install. Well made.
From Stainless Steel 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
Good dispenser with caveats
Would RecommendThis is a great soap dispenser with one caveat. Eventually it will clog up with dishwasher soap and need to be cleaned or replaced. I believe the same thing happens with most other soap dispensers. I bought this same Kraus dispenser about 7 years ago. It started dispensing erratically a few years ago. I finally decided to replace it so I ordered a new one. While I was waiting for it to arrive, I saw some YouTube videos on how to take some other brand soap dispensers apart and clean them. So I to...
From Spot Free Stainless Steel 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
Arrived quickly even in snow storm
Would RecommendService and value
From Brushed Brass 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
Not just kitchen soap
Would RecommendThis is the third dispenser I have bought in the last month. They work great that's why I now have 4 total. One is for my Kitchen sink. One is for the second bathroom, and two in the owners bathroom. I use one for hand soap, the other for hand lotion. Great investment.
From Spot Free Stainless Steel_SLASH_Matte Black 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
The service was great.
Great product and awesome service.
Verified Purchaser
soap pump
Would Not RecommendI love my sink but not this pump it clogs up or drips soap out of it hasn't even installed a year yet till August and now it leaks soap down the tubing all over bottom of cabinet I did the extension kit so you can just put a large bottle of soap instead of having to fill it so often
From Spot Free Stainless Steel 17-oz Capacity Deck-mount Soap and Lotion Dispenser
Breaks often
Would Not RecommendFirst one stopped working, bought another, second one stopped working (pump but nothing comes out), cleaning or fixing it, won't work, I guess I should by 10 and hope thats enough to last my life time.
From kraususa.com
Quality all the way!!
Verified Purchaser
Inferior Pump Mechanism
Dispenser quit working after 1-1/2 years. For such a very nice looking dispenser (quality chrome finish) it is such a shame that they would use such an inferior pump mechanism. Very disappointed & would not recommend.
From kraususa.com
First, let us apologize for your experience with your Soap Dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...
Kraus Matte Black 17-oz Capacity Deck-mount Soap a
Would Not RecommendIt did not have the plastic tube that goes to the bottom so won't work at all.
From Matte Black 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
Hello, first of all we would like to apologize for the issue you are experiencing with your soap dispenser. Please reach out to us at 800-775-0703 or...

Broke After Single Use
Would Not RecommendUnfortunately, the plastic connection between the soap uptake straw and the pump broke after a single use right after install. Reaching out to Kraus for warranty replacement.
From kraususa.com
First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...
Pain to Fill
Pump looks nice with my new countertop, Kraus sink and Kraus faucet. Plumber installed faucet and pump. But, filling it from the top is ridiculous. We use softsoap. The fill neck is small it creates a vacuum when pouring and it takes forever. Trying going slow then used a funnel then poured a small amount and used a straw to break the vacuum. And to clean up the mess casued by the overflow. Never thought I would need directions on how to pour things. Is there a secret? Like the design. Hope it ...
From kraususa.com
First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...
Pumps works, finish wore off quickly
Would Not RecommendPurchsed this dispenser in October 2023. Does it work? Yes, it pumps disk soap efficiently. But the plating on the end of the spout has worn off, revealing what looks like white plastic. So even though the dispenser still functions, I will need to replace it. Since the finish only lasted a year (if that), I will have to look for another brand that has an extra long spout like this one.
From kraususa.com
First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...
First, let us apologize for your experience with your Soap Dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...