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Chrome 17-oz Capacity Deck-mount Soap and Lotion Dispenser

Ratings & Reviews for Kraus Chrome 17-oz Capacity Deck-mount Soap and Lotion Dispenser

4.2
136
Review
 4.2 out of 5
136 Reviews


73% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The Kraus soap dispenser offers an attractive design and good initial performance, with customers praising its large soap reservoir, smooth pump operation, and sleek appearance. However, many have experienced issues with the dispenser's durability, reporting failures of the pump mechanism or plastic components within 1-2 years of use. Some also found the small opening difficult to fill without causing spills. While the majority of customers are satisfied when the dispenser is working properly, the high rate of premature failures and maintenance challenges have led to disappointment and hesitation in recommending the product.

Customer review summary generated by AI, including incentivized reviews.
136 Customer Reviews

Can refill from top

Would Recommend

Love the look

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Dispenses a good amount of soap with each pump.

Would Recommend

Looks good and doesn't store finger prints.

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matches every brand

Would Recommend

This soap dispenser's arm has a great reach that puts the soap into the sink. I like the clean design. Works well. Also comes in Spot Free.

March 30, 2026
From Stainless Steel 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
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Great reach.

Would Recommend

I really like the simplistic design and long reach of this soap dispenser. The fact it is spot free and was on sale makes it a great purchase. Instead of using the bottle that comes with it, I plan to use a kit that allows you to hook a 3 foot tube to the dispenser that attaches to a gallon container of dish soap under your sink. I would recommend this product.

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Great dispenser well made.

Would Recommend

Holds a generous amount of soap. Easy to install. Well made.

February 19, 2026
From Stainless Steel 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
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Good dispenser with caveats

Would Recommend

This is a great soap dispenser with one caveat. Eventually it will clog up with dishwasher soap and need to be cleaned or replaced. I believe the same thing happens with most other soap dispensers. I bought this same Kraus dispenser about 7 years ago. It started dispensing erratically a few years ago. I finally decided to replace it so I ordered a new one. While I was waiting for it to arrive, I saw some YouTube videos on how to take some other brand soap dispensers apart and clean them. So I to...

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Arrived quickly even in snow storm

Would Recommend

Service and value

February 1, 2026
From Brushed Brass 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
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Not just kitchen soap

Would Recommend

This is the third dispenser I have bought in the last month. They work great that's why I now have 4 total. One is for my Kitchen sink. One is for the second bathroom, and two in the owners bathroom. I use one for hand soap, the other for hand lotion. Great investment.

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The service was great.

Great product and awesome service.

November 21, 2025
Verified Purchaser
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soap pump

Would Not Recommend

I love my sink but not this pump it clogs up or drips soap out of it hasn't even installed a year yet till August and now it leaks soap down the tubing all over bottom of cabinet I did the extension kit so you can just put a large bottle of soap instead of having to fill it so often

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Breaks often

Would Not Recommend

First one stopped working, bought another, second one stopped working (pump but nothing comes out), cleaning or fixing it, won't work, I guess I should by 10 and hope thats enough to last my life time.

May 31, 2025

From kraususa.com

Response from CS

First, let us apologize for your experience with your Soap Dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...

CSJune 3, 2025

Would Recommend

Quality all the way!!

April 19, 2025
Verified Purchaser
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Inferior Pump Mechanism

Dispenser quit working after 1-1/2 years. For such a very nice looking dispenser (quality chrome finish) it is such a shame that they would use such an inferior pump mechanism. Very disappointed & would not recommend.

March 27, 2025

From kraususa.com

Response from CS

First, let us apologize for your experience with your Soap Dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...

CSApril 2, 2025

Kraus Matte Black 17-oz Capacity Deck-mount Soap a

Would Not Recommend

It did not have the plastic tube that goes to the bottom so won't work at all.

January 13, 2025
From Matte Black 17-oz Capacity Deck-mount Soap and Lotion Dispenser Verified Purchaser
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Response from Kraus

Hello, first of all we would like to apologize for the issue you are experiencing with your soap dispenser. Please reach out to us at 800-775-0703 or...

KrausJanuary 14, 2025

Kraus

Broke After Single Use

Would Not Recommend

Unfortunately, the plastic connection between the soap uptake straw and the pump broke after a single use right after install. Reaching out to Kraus for warranty replacement.

January 4, 2025

From kraususa.com

Response from CS

First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...

CSJanuary 15, 2025

Pain to Fill

Pump looks nice with my new countertop, Kraus sink and Kraus faucet. Plumber installed faucet and pump. But, filling it from the top is ridiculous. We use softsoap. The fill neck is small it creates a vacuum when pouring and it takes forever. Trying going slow then used a funnel then poured a small amount and used a straw to break the vacuum. And to clean up the mess casued by the overflow. Never thought I would need directions on how to pour things. Is there a secret? Like the design. Hope it ...

December 14, 2024

From kraususa.com

Response from CS

First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...

CSJanuary 15, 2025

Pumps works, finish wore off quickly

Would Not Recommend

Purchsed this dispenser in October 2023. Does it work? Yes, it pumps disk soap efficiently. But the plating on the end of the spout has worn off, revealing what looks like white plastic. So even though the dispenser still functions, I will need to replace it. Since the finish only lasted a year (if that), I will have to look for another brand that has an extra long spout like this one.

December 8, 2024

From kraususa.com

Response from CS

First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist y...

CSJanuary 15, 2025