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Rutledge Plastic Biscuit Soft Close

Ratings & Reviews for KOHLER Rutledge Plastic Biscuit Soft Close

4.2
249
Review
 4.2 out of 5
249 Reviews


82% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product is generally well-received, with customers praising its stylish design, easy installation, and soft-close feature that prevents slamming. Many find the seat comfortable and durable, with quiet operation and easy cleaning. However, some customers have experienced issues with the seat not staying in place or the plastic parts breaking prematurely. A few find the slanted shape uncomfortable, and there are concerns about the quality and durability of the mounting hardware. Overall, the majority of customers are satisfied with the product's functionality and value, but a significant minority have encountered problems, suggesting inconsistent quality.

Customer review summary generated by AI, including incentivized reviews.
249 Customer Reviews

Stylish and easy-to-install toilet seat

Would Recommend

We recently replaced the toilet seat for a Kohler one-piece toilet in color biscuit. The Kohler web site offered more options for in-stock, soft-close, elongated seats in biscuit color than the local big-box DIY stores. The online selection and ordering were easy and the seat was delivered promptly. The new seat was a perfect fit and color match, and was easily installed. We hope to get many years of reliable operation of this soft-close seat.

January 21, 2023

From kohler.com

Seat is fine, mounting hardware poorly designed

Would Not Recommend

Have Kohler fixtures in very bathroom in the house. Been a mechanic and performed hundreds of home repairs. Never saw a piece of attachment hardware, (ie nylon split nut) so poorly designed. In theory it should work. I guess nobody asked or listened to the customers. After claiming warranty and Kohler sending a new and improved replacement kit of hardware, the new hardward lasted a month before loosening and causing the seat to be unsecure again. Had to by another seat for a second toilet....

December 4, 2022

From kohler.com

Response from 3C

Hi Dave E, this is Lisa with Kohler Co. I am sorry to read of your experience with your hardware for your toilet seat. We would like to direct conne...

3CDecember 5, 2022

Great price for a tremendous product!

Would Recommend

[Employee of kohler] I needed to replace a toilet seat on a older toilet. I knew I didn't want to spend too much on this product, but still wanted functionality and comfort. The current seat would often slam so I had a close close toilet seat and lid in mind. This delivered that exact want. Very easy to install!

September 9, 2022

From kohler.com

Seat Slopes Inward

Would Not Recommend

I hoped the more expensive seat would be sturdier and more comfortable but I was wrong. The rim of the seat slopes inward which provided less seat support for my legs and glutes (my butt). Since I like to take my time on the john, this quickly became uncomfortable. I quickly bought a different (and more solid) seat and stuck the Rutledge in the attic where it will languish in obscurity.

September 7, 2022

From kohler.com

Response from Customer Service

Hello Sweet Cheeks, this is Meli with Kohler Co. I am sorry to read the Rutledge seat did not meet your expectations and you found it to be uncomforta...

Customer Service September 7, 2022

Works great!

Would Recommend

I wish we’d bought this years ago. Easy to install and works perfectly-no more slamming toilet lid in my bathroom!

August 11, 2022

From kohler.com

Perfect match and perfect fit

Would Recommend

We purchased two of these knowing we would get exactly what we ordered. The color was an exact match and installation was a breeze.

July 30, 2022

From kohler.com

Slips off the sides of my Koehler elongated toilet

Would Not Recommend

This seat is being sanitized and given to a charity for possible repurpose. Even though I have a Kohler elongated toilet, this seat slips off the side and no amount of adjustment cures the problem. IMO, cheaply made, very unstable.

January 10, 2022

From kohler.com

Response from Customer Service

JB60, my name is Jessica with Kohler Co. I am sorry you are not satisfied with your Rutledge toilet seat and it is moving. The installation of this to...

Customer Service January 12, 2022

Good product

Would Recommend

[This review was collected as part of a promotion.] I bought the product 2 months ago. I’m happy with the product

February 16, 2021

From kohler.com

A Great Toilet Seat!

Would Recommend

[This review was collected as part of a promotion.] I have 5 of these seats. Especially like the fature that allows me to remove the seat from the bowl to clean under it.

February 14, 2021

From kohler.com

Easy to install!

Would Recommend

[This review was collected as part of a promotion.] I bought this for myself. And my 74 years old self installed it. Looks great, sits even better.

February 14, 2021

From kohler.com

Perfect fit

Would Recommend

Fit our elongated toilet like the original. Color matches well. Easy install.

February 2, 2021

From kohler.com

Soft Close Toilet Seat

Would Recommend

An impulse buy but a great purchase. Whisper quiet, easy to install.

January 25, 2021

From kohler.com

Strong and works great.

Would Not Recommend

I bought this to replace a builder installed toot seat that cracked after a short term use. This one is made perfectly and I believe I will not have to replace it for that reason.

January 24, 2021

From kohler.com

Quietest seat ever

No more toilet seat slams especially at night. Love it.

October 20, 2020

From kohler.com

cheap made

Would Not Recommend

bought 5 months ago and the mounting hardware is already disintegrating. Plastic Nylon junk.

January 31, 2020
From Rutledge Plastic White Elongated Soft Close Toilet Seat Sweepstakes
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Response from Kohler Product Expert

ChrisC, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Rutledge seat. As the manufacturer, we ar...

Kohler Product ExpertFebruary 1, 2020

Kohler-Lowes

Warped, cheap plastic.

Would Not Recommend

Would not sit straight on bowl, or on a flat surface. Cheap plastic lift-up hinges kept coming loose and the "ears" that the seat pulls out of for "easy cleanup" almost broke while I was trying to get it on. I could see how these "ears" will break within 6 months. Looked at the seat from a vertical angle and could see that it was definitely warped, so one side would always sit higher than the other. Returned without using. Spending close to $50 for a warped seat with hinges that are already...

July 13, 2019
From Rutledge Plastic White Elongated Soft Close Toilet Seat Sweepstakes
Was this Review Helpful ?
Response from Kohler Product Expert

HoustonGirl, my name is Jessica with Kohler Customer Service. I'm sorry to hear the Rutledge seat you received was warped. As the manufacturer, we ar...

Kohler Product ExpertJuly 16, 2019

Kohler-Lowes