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10 -Cup Programmable Residential Drip coffee maker with Automatic Shut-Off ( Matte Black )

Ratings & Reviews for Cafe 10 -Cup Programmable Residential Drip coffee maker with Automatic Shut-Off ( Matte Black )

4.0
1366
Review
 4 out of 5
1367 Reviews


75% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the sleek, elegant design and impressive brewing performance, with many highlighting customizable brew strength, water temperature, and smartphone app control as standout features. However, a notable group reports serious durability concerns, including peeling carafe handles, corrosion, and complete machine failure within 12 to 24 months of use. Several mention difficulty obtaining replacement carafes and express frustration with unresponsive support for defective units. Despite these reliability issues, most customers find the design and brewing quality compelling, though some question the value given the premium price point.

Customer review summary generated by AI, including incentivized reviews.
1367 Customer Reviews

Carafe Handle Not Good

Coffee taste great. Handle cover material started to peel after 6 months.

October 30, 2024

From cafeappliances.com

Response from Cafe_Appliances

We're glad to hear that you are satisfied with the coffee. However, we'd like to provide some assistance with the carafe. An agent is going to be reac...

Cafe_AppliancesOctober 30, 2024

Good coffee, but not worth the expense

Would Not Recommend

I’ve had mine for 3 years now and unfortunately it’s very disappointing for its cost. There are multiple announces with unmanaged condensation. The grounds basket housing condensates and makes a mess, the grounds lids condensates and makes a mess, the reservoir lid condensates and makes a mess. Also, the LED display is beginning to get blank spots. There is no WiFi info or control over the warming plate (2 hours with no control or even a timer) Lastly, the glass carafe doesn’t pour driples...

October 29, 2024

From cafeappliances.com

Response from Café_Appliances

We'd like to assist you with your coffee maker. The lid on the brew basket is designed with a tight fit to capture all of the steam created in the bre...

Café_AppliancesOctober 30, 2024

Metal handle peels off

Would Not Recommend

Great drip coffee maker..... until, the metal handle on the carafe finish begins to peel. It is sharp and resulted in a finger laceration. The company refused to replace it. Distinct by POOR design!

October 28, 2024

From cafeappliances.com

Response from Café_Appliances

We're sorry to hear that the handle of your coffee maker resulted in a finger laceration. We'd like to assist you and gather additional information. O...

Café_AppliancesOctober 30, 2024

Makes great tasting coffee

Would Recommend

This coffee maker makes excellent coffee and is easy to use. Love that I can start it in the bedroom and get a notification when brewing is finished before going downstairs to the kitchen. The carafe keeps the coffee hot for over two hours.

October 28, 2024

From cafeappliances.com

Not that so good

This is a good drip.i had a bunn for about 10 years and I find this make similar but do not recommend if you are not seeking a short life one that will look terrible within a year.

October 25, 2024

From cafeappliances.com

Response from GE_Appliances

We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r...

GE_AppliancesOctober 25, 2024

Great but handle always rusts.

Beautiful machine except that the handle rusts and breaks- this has now happened with 2 replacements. I see that many others have complained about this- there is clearly a defect and no fix from the company except to keep buying replacements until they rust and break again.

October 24, 2024

From cafeappliances.com

Response from GE_Appliances

We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r...

GE_AppliancesOctober 25, 2024

Coffee Tastes Great with Bad Handle

We really like this coffee maker other than the issue that happened this morning. There's a rust forming at the handle and it became the weak spot and broke off. Will have to use it without the handle until we decide to buy the replacement at some point..

October 21, 2024

From cafeappliances.com

Response from Cafe_Appliances

We're sorry to hear that your coffee maker handle broke and we'd like to assist. An agent is going to be reaching out to you via email. Please be on t...

Cafe_AppliancesOctober 22, 2024

Limited use

Would Not Recommend

Makes great coffee fast, however once a year it goes down and I have to purchase another one…. This is my third one in two years

October 20, 2024

From cafeappliances.com

Response from GE_Appliances

We know the importance of an appliance lasting for an extended amount of time. However, it is not possible to determine the product failure rate, life...

GE_AppliancesOctober 21, 2024

Great but need improving

After a year of ownership copper plating started to corrode and peel. Metal filter came undone from one of the seams and lets coffee grounds in the pot.

October 20, 2024

From cafeappliances.com

Response from GE_Appliances

We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r...

GE_AppliancesOctober 21, 2024

Beautiful but has issues

Would Not Recommend

We have loved our Cafe coffee maker, so much so that we have encouraged other family members to purchase one as well. Unfortunately, after a short period of time, the digital lights on the display have started to burn out. Too late to return it but buyer beware! Please fix this feature as you have the best looking coffee maker out there - a few tweaks and I'll buy it again!

October 16, 2024

From cafeappliances.com

Response from GE_Appliances

If you have had this unit for a year or less, we encourage you to take advantage of your limited warranty to get this unit replaced. You can view your...

GE_AppliancesOctober 16, 2024

LED lights burn out

Would Not Recommend

It's been a good coffee maker but our LED lights are burning out making it difficult to see the time and make coffee.

October 15, 2024

From cafeappliances.com

Response from GE_Appliances

We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r...

GE_AppliancesOctober 16, 2024

thermal carafe does not keep coffee hot

Would Not Recommend

brand new used it about 6 times..bought the model with thermal carafe. returning it tomorrow. the coffee doesn't brew hot enough and is cold within 10 minutes of brewing. I do not recommend this product. it is pretty though.

October 12, 2024

From cafeappliances.com

Response from Café_Appliances

We're sorry to hear you're returning your new coffee maker due to to the coffee not brewing hot enough. Your feedback is important to us, and we are g...

Café_AppliancesOctober 14, 2024

LED lights burned out quickly...is there a fix?

Would Not Recommend

After having this coffee maker for one year, the LED lights have mostly burned out on the display, making it difficult to tell the time or select how many cups you are brewing. The unit is also very difficult to clean on the inside and out (particularly the white model). It brews a decent small pot of coffee, but the appearance has gone down hill quickly, even after taking good care of it.

October 8, 2024

From cafeappliances.com

Response from Cafe_Applianecs

We would like to help with your coffeemaker. An agent will be reaching out to you via email, please respond at your earliest convenience.

Cafe_ApplianecsOctober 8, 2024

Looks great (you already know that), brews great!

Would Recommend

This is a great looking countertop coffee maker that also brews a very tasty cup of coffee. There are enough setting to adequately control the temperature and brew strength, but not too many to discourage using it until you find the right settings for your taste. Also, I really enjoy that the carafe keeps the coffee hot for hours without heating it as with a hot plate. There have been a few quality control issues with the digital display. It is an unfortunate problem of this design that the unit...

October 6, 2024

From cafeappliances.com

Response from Cafe_Appliances

We are glad to see that you are enjoying your coffee maker. We're also big fans of the quality of coffee this unit produces. We're going to be passing...

Cafe_AppliancesOctober 10, 2024

Makes Great Coffee with Nice Remote Features

Love the way it looks on our counter, makes excellent coffee for being a bit of a coffee snob. Enjoy the remote control and status features. The descale works well considering we have hard water, but we do filter it.

October 1, 2024

From cafeappliances.com

Response from Cafe_Applianecs

We’re thrilled to hear you’ve been enjoying the delicious morning brown from your new coffeemaker, as well as the convenience offered by our sensation...

Cafe_ApplianecsOctober 1, 2024

Great unit with some finish flaws

Would Recommend

Absolutely love the coffee making element of this machine. Replaced my Breville for this and did not disappoint. The one flaw I need to call out is similar to what others have posted. The finish on the handle is cracking and bubbling and fluids get inside the walls of the carafe where you have standing water inside of it. I am on my second one and the same exact issues are occurring with my first one.

September 21, 2024

From cafeappliances.com

Response from Café_Appliances

We're here to support you with your coffee maker. We do see that an order has been placed for a new carafe. Your comments regarding the carafe is impo...

Café_AppliancesSeptember 23, 2024

Too Expensive to Crack

Would Not Recommend

I’ve had my coffee pot for only a few months. The problem I have isn’t with brewing the coffee that works great… it’s the white part of the coffee pot basically breaking and peeling off. The coffee pot is new and hasn’t been moved but it’s cracking!!!

September 15, 2024

From cafeappliances.com

Response from Cafe_Appliances

We're sorry to hear that your coffee maker stopped working. We recommend referring to page 16 of the Use & Care manual for taking advantage of your wa...

Cafe_AppliancesSeptember 16, 2024

The good and the bad

This thing makes good coffee, but the controls are very difficult to understand, particularly the clock/timer!

September 14, 2024

From cafeappliances.com

Response from Cafe_Applianecs

We’re happy to hear you’ve been enjoying the delicious morning brown your new coffeemaker produces, and we want to help you get the most out of it. We...

Cafe_ApplianecsSeptember 26, 2024

Beautiful & Functional Coffee Pot!

Would Recommend

Unpacking and assembling the coffee maker was a breeze. Connecting to WiFi posed no issues. Scheduling brews on both the machine and app was seamless. The first pot, brewed on the gold setting, was truly impressive! The sleek design and compact size of the coffee pot make it a welcome addition to my kitchen countertop. I also appreciate the thermal design, which prevents steam from rising onto my cabinets. Overall, I am extremely pleased with my purchase.

September 11, 2024

From cafeappliances.com

Response from Cafe_Applianecs

We’re so happy to hear setting up your coffeemaker was such a simple experience, and that your first cup left you feeling so impressed. The built-in w...

Cafe_ApplianecsSeptember 19, 2024

Brew completed SOUND ALERT LOUD

Would Recommend

Love this coffee maker! Would rate it a five star if the brew ready alert sound (3 loud beeps) could be muted. The whole house will hear it! Not so good for those wishing to sleep in longer. Other than that, love the coffee and double walled stainless steel pot. Cool on the outside, hot on the inside.

September 10, 2024

From cafeappliances.com