
Ratings & Reviews for Cafe 10 -Cup Programmable Residential Drip coffee maker with Automatic Shut-Off ( Matte Black )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the sleek, elegant design and impressive brewing performance, with many highlighting customizable brew strength, water temperature, and smartphone app control as standout features. However, a notable group reports serious durability concerns, including peeling carafe handles, corrosion, and complete machine failure within 12 to 24 months of use. Several mention difficulty obtaining replacement carafes and express frustration with unresponsive support for defective units. Despite these reliability issues, most customers find the design and brewing quality compelling, though some question the value given the premium price point.
Customer review summary generated by AI, including incentivized reviews.Carafe Handle Not Good
Coffee taste great. Handle cover material started to peel after 6 months.
From cafeappliances.com
Good coffee, but not worth the expense
Would Not RecommendI’ve had mine for 3 years now and unfortunately it’s very disappointing for its cost. There are multiple announces with unmanaged condensation. The grounds basket housing condensates and makes a mess, the grounds lids condensates and makes a mess, the reservoir lid condensates and makes a mess. Also, the LED display is beginning to get blank spots. There is no WiFi info or control over the warming plate (2 hours with no control or even a timer) Lastly, the glass carafe doesn’t pour driples...
From cafeappliances.com
We'd like to assist you with your coffee maker. The lid on the brew basket is designed with a tight fit to capture all of the steam created in the bre...
Metal handle peels off
Would Not RecommendGreat drip coffee maker..... until, the metal handle on the carafe finish begins to peel. It is sharp and resulted in a finger laceration. The company refused to replace it. Distinct by POOR design!
From cafeappliances.com
We're sorry to hear that the handle of your coffee maker resulted in a finger laceration. We'd like to assist you and gather additional information. O...
Makes great tasting coffee
Would RecommendThis coffee maker makes excellent coffee and is easy to use. Love that I can start it in the bedroom and get a notification when brewing is finished before going downstairs to the kitchen. The carafe keeps the coffee hot for over two hours.
From cafeappliances.com
Not that so good
This is a good drip.i had a bunn for about 10 years and I find this make similar but do not recommend if you are not seeking a short life one that will look terrible within a year.
From cafeappliances.com
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r...
Great but handle always rusts.
Beautiful machine except that the handle rusts and breaks- this has now happened with 2 replacements. I see that many others have complained about this- there is clearly a defect and no fix from the company except to keep buying replacements until they rust and break again.
From cafeappliances.com
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r...
Coffee Tastes Great with Bad Handle
We really like this coffee maker other than the issue that happened this morning. There's a rust forming at the handle and it became the weak spot and broke off. Will have to use it without the handle until we decide to buy the replacement at some point..
From cafeappliances.com
We're sorry to hear that your coffee maker handle broke and we'd like to assist. An agent is going to be reaching out to you via email. Please be on t...
Limited use
Would Not RecommendMakes great coffee fast, however once a year it goes down and I have to purchase another one…. This is my third one in two years
From cafeappliances.com
We know the importance of an appliance lasting for an extended amount of time. However, it is not possible to determine the product failure rate, life...
Great but need improving
After a year of ownership copper plating started to corrode and peel. Metal filter came undone from one of the seams and lets coffee grounds in the pot.
From cafeappliances.com
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r...
Beautiful but has issues
Would Not RecommendWe have loved our Cafe coffee maker, so much so that we have encouraged other family members to purchase one as well. Unfortunately, after a short period of time, the digital lights on the display have started to burn out. Too late to return it but buyer beware! Please fix this feature as you have the best looking coffee maker out there - a few tweaks and I'll buy it again!
From cafeappliances.com
If you have had this unit for a year or less, we encourage you to take advantage of your limited warranty to get this unit replaced. You can view your...
LED lights burn out
Would Not RecommendIt's been a good coffee maker but our LED lights are burning out making it difficult to see the time and make coffee.
From cafeappliances.com
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please r...
thermal carafe does not keep coffee hot
Would Not Recommendbrand new used it about 6 times..bought the model with thermal carafe. returning it tomorrow. the coffee doesn't brew hot enough and is cold within 10 minutes of brewing. I do not recommend this product. it is pretty though.
From cafeappliances.com
We're sorry to hear you're returning your new coffee maker due to to the coffee not brewing hot enough. Your feedback is important to us, and we are g...
LED lights burned out quickly...is there a fix?
Would Not RecommendAfter having this coffee maker for one year, the LED lights have mostly burned out on the display, making it difficult to tell the time or select how many cups you are brewing. The unit is also very difficult to clean on the inside and out (particularly the white model). It brews a decent small pot of coffee, but the appearance has gone down hill quickly, even after taking good care of it.
From cafeappliances.com
We would like to help with your coffeemaker. An agent will be reaching out to you via email, please respond at your earliest convenience.
Looks great (you already know that), brews great!
Would RecommendThis is a great looking countertop coffee maker that also brews a very tasty cup of coffee. There are enough setting to adequately control the temperature and brew strength, but not too many to discourage using it until you find the right settings for your taste. Also, I really enjoy that the carafe keeps the coffee hot for hours without heating it as with a hot plate. There have been a few quality control issues with the digital display. It is an unfortunate problem of this design that the unit...
From cafeappliances.com
We are glad to see that you are enjoying your coffee maker. We're also big fans of the quality of coffee this unit produces. We're going to be passing...
Makes Great Coffee with Nice Remote Features
Love the way it looks on our counter, makes excellent coffee for being a bit of a coffee snob. Enjoy the remote control and status features. The descale works well considering we have hard water, but we do filter it.
From cafeappliances.com
We’re thrilled to hear you’ve been enjoying the delicious morning brown from your new coffeemaker, as well as the convenience offered by our sensation...
Great unit with some finish flaws
Would RecommendAbsolutely love the coffee making element of this machine. Replaced my Breville for this and did not disappoint. The one flaw I need to call out is similar to what others have posted. The finish on the handle is cracking and bubbling and fluids get inside the walls of the carafe where you have standing water inside of it. I am on my second one and the same exact issues are occurring with my first one.
From cafeappliances.com
We're here to support you with your coffee maker. We do see that an order has been placed for a new carafe. Your comments regarding the carafe is impo...
Too Expensive to Crack
Would Not RecommendI’ve had my coffee pot for only a few months. The problem I have isn’t with brewing the coffee that works great… it’s the white part of the coffee pot basically breaking and peeling off. The coffee pot is new and hasn’t been moved but it’s cracking!!!
From cafeappliances.com
We're sorry to hear that your coffee maker stopped working. We recommend referring to page 16 of the Use & Care manual for taking advantage of your wa...
The good and the bad
This thing makes good coffee, but the controls are very difficult to understand, particularly the clock/timer!
From cafeappliances.com
We’re happy to hear you’ve been enjoying the delicious morning brown your new coffeemaker produces, and we want to help you get the most out of it. We...
Beautiful & Functional Coffee Pot!
Would RecommendUnpacking and assembling the coffee maker was a breeze. Connecting to WiFi posed no issues. Scheduling brews on both the machine and app was seamless. The first pot, brewed on the gold setting, was truly impressive! The sleek design and compact size of the coffee pot make it a welcome addition to my kitchen countertop. I also appreciate the thermal design, which prevents steam from rising onto my cabinets. Overall, I am extremely pleased with my purchase.
From cafeappliances.com
We’re so happy to hear setting up your coffeemaker was such a simple experience, and that your first cup left you feeling so impressed. The built-in w...
Brew completed SOUND ALERT LOUD
Would RecommendLove this coffee maker! Would rate it a five star if the brew ready alert sound (3 loud beeps) could be muted. The whole house will hear it! Not so good for those wishing to sleep in longer. Other than that, love the coffee and double walled stainless steel pot. Cool on the outside, hot on the inside.
From cafeappliances.com
We're glad to hear that you are satisfied with the coffee. However, we'd like to provide some assistance with the carafe. An agent is going to be reac...