Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the pellets for burning cleanly, hot, and efficiently with notably low ash output, with many reporting superior performance compared to other brands. However, significant concerns center on damaged and wet packaging, with numerous reviewers finding ruined bags, sawdust contamination, and moisture-compromised pellets upon arrival. Additional frustration stems from inconsistent product quality and unannounced brand substitutions affecting performance. Despite strong combustion performance when product arrives intact, packaging damage and quality inconsistency remain persistent issues that undermine overall satisfaction.
Customer review summary generated by AI, including incentivized reviews.not delivered, reschedule multiple times
Would Not Recommendproduct not delivered. delivery rescheduled
Bags held up in winter weather.
Worked well in our pelpro
Wood pellets
Would RecommendJust what we needed
Low ash
Would RecommendThey burn good
New brand of pellets
Would RecommendLess ash than other brands
Mostly ok but might get some stinky bags
Would Not RecommendI've been using these for about 2 years w/o issue, but recently got 10 bags with strong chemical smell. According to Google is was probably the binder used to make the pellets. It was so bad I returned 9 bags.
What you expect
Would RecommendBags were dry and in decent condition
Great product
Would RecommendWhat i needed
Sawdust
Lots of sawdust but burns clean
Hot!
Would RecommendPerfect for the wood stove or firepit
Good product for the price
Would RecommendProduct as described. Works as intended.
Excellent Product
Would RecommendHave used these pellets for a home pellet atoves for a few years now. We find the quality excellent and they compare with the more expensive pellet products.