Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the pellets for burning cleanly, hot, and efficiently with notably low ash output, with many reporting superior performance compared to other brands. However, significant concerns center on damaged and wet packaging, with numerous reviewers finding ruined bags, sawdust contamination, and moisture-compromised pellets upon arrival. Additional frustration stems from inconsistent product quality and unannounced brand substitutions affecting performance. Despite strong combustion performance when product arrives intact, packaging damage and quality inconsistency remain persistent issues that undermine overall satisfaction.
Customer review summary generated by AI, including incentivized reviews.Your staff was outstanding, loaded my order was very professional and courteous !!!!!!!!!!!!!!!!!!!!!
Hardwood pellets Greta price and quality
Would RecommendLow ash
Very pleased with these pellets.
High quality hard wood pellets that burn clean and heat nicely.
Pellets
Would RecommendSmell good, burns great
Good Fuel Pellets
Would RecommendGood product but is only available in one store in the Charlotte Area.
Hearing pellets
Would RecommendGreat pellets for the price! Works great in my Harmon accentra 525i insert
Great Buy and Customer Service
Would RecommendI buy them to keep my fireplace going in the winter. I buy online and they're always ready for me AND the staff is always great about loading them in the car for me.
Great product
Would RecommendGreat product burns. Great Hi, five goes out to delivery driver for the phone call before delivery and placement of product..
Pellet stove pellets
Would RecommendThis was straight forward purchase of pellets for my pellet stove. I've been buying them for over ten years from Lowe's.
it stoped up the pipe all the time
Would Not Recommendtoo much pine in it
Golden Fire Premium Ultra
Would Not RecommendThe quality of this product is suspect. There is an inordinate amount of ash dust accumulating. And I have gone through more pellets then ever.
Low ash
Pellets burned well
Pellets
Would RecommendThese were great and not much dust like the first ones I got before.
burn poorly
Would Not RecommendTerrible product. I want Green Team but they were out. This product has softwood mixed in. It burns dirty with a lot of soot and fills up the burner pot very quickly. It does not burn clean and hot. Poor substitute for Green Team. Don't buy it - waste of money.