Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the pellets for burning cleanly, hot, and efficiently with notably low ash output, with many reporting superior performance compared to other brands. However, significant concerns center on damaged and wet packaging, with numerous reviewers finding ruined bags, sawdust contamination, and moisture-compromised pellets upon arrival. Additional frustration stems from inconsistent product quality and unannounced brand substitutions affecting performance. Despite strong combustion performance when product arrives intact, packaging damage and quality inconsistency remain persistent issues that undermine overall satisfaction.
Customer review summary generated by AI, including incentivized reviews.Small pellets, big heat
Burns well, maximum heat. Lasted over 8 hours on cold day
These pellets are Clean burning Good Purchase
Would RecommendClean burn, nice heat
Waterproof
Would Not RecommendPerfect quality
Green supreme
Okay, but lots of ash.
Wood pellets
Would RecommendThese pellets are grat they burn hot and low ash
Consistent product
Would RecommendPrice point to similiar items is descent.
Pellets
High qualty pellet fuel. Little dust.
Works in a pinch
Would RecommendProduct burned just fine. But there was a limited amount of them left. The sales associate said wood pellets were on backorder. Only 1 pellet brand/choice. Maybe because its the end of the winter season here 🤔
terrible
Would Not Recommendnever came
Great for the price
Would RecommendIt had low ash and kept my house warm
be careful transporting these
these were poorly wrapped and toppled on my truck resulting in a few split bags
Very Poor Customer Service
Would RecommendI have tried all day to get someone to track down my delivery order that was dropped off at another location. No one seems to be able to know how to call their carrier service and make them go back and pick up the order and deliver it to the right address. Now I want my money back and I have to go through this same lame customer service group.
Good quality pellets
Would RecommendThese pellets are very nice. When we use them they burn very hot and very clean.