Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the burn performance and low ash output, with many reporting consistent heat, clean burns, and minimal residue that reduces cleaning frequency. Several highlight reliable heating over years of use and good value. However, a notable group reports excessive ash and inconsistent quality between batches. A significant concern involves damaged or wet packaging, with many describing ripped bags and moisture-compromised pellets that clog equipment and render product unusable. Some customers note confusion over varying brands within the same item number. Despite packaging issues, most consider the product worthwhile for heating performance.
Customer review summary generated by AI, including incentivized reviews.It’s a good pellet at a good price
Would RecommendWorks great
Small pellets, big heat
Burns well, maximum heat. Lasted over 8 hours on cold day
These pellets are Clean burning Good Purchase
Would RecommendClean burn, nice heat
Waterproof
Would Not RecommendPerfect quality
Green supreme
Okay, but lots of ash.
Wood pellets
Would RecommendThese pellets are grat they burn hot and low ash
Consistent product
Would RecommendPrice point to similiar items is descent.
Pellets
High qualty pellet fuel. Little dust.
Works in a pinch
Would RecommendProduct burned just fine. But there was a limited amount of them left. The sales associate said wood pellets were on backorder. Only 1 pellet brand/choice. Maybe because its the end of the winter season here 🤔
terrible
Would Not Recommendnever came
Great for the price
Would RecommendIt had low ash and kept my house warm
be careful transporting these
these were poorly wrapped and toppled on my truck resulting in a few split bags
Very Poor Customer Service
Would RecommendI have tried all day to get someone to track down my delivery order that was dropped off at another location. No one seems to be able to know how to call their carrier service and make them go back and pick up the order and deliver it to the right address. Now I want my money back and I have to go through this same lame customer service group.