Shade will not roll up. It is not a power roll up. It has to be rolled up by hand and only about two or three rolls at a time then it stops.

I'm sorry to hear that the shade is not raising well for you. Thank you for bringing this to our attention. Please reach out to us at 1-800-538-6567, one of our product specialists can assist you with troubleshooting that may resolve the issue. Our business hours are Monday through Friday 9:00 am to 6:00 pm eastern standard time. My apologies for any inconvenience. - Kimberly