I just want a replacement, or repair. Lowe’s staff are completely unhelpful, they "don’t know" either way, is the answer, since January.

Sandra, I'm sorry to hear that your shade is not working correctly. Please reach out to us at 1-800-538-6567, one of our product specialists can assist you. Our business hours are Monday through Friday 9:00 am to 6:00 pm eastern standard time. My apologies for any inconvenience. - Kimberly