Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.
With Lowe’s Special Order program, you can shop our virtually endless selection of appliances, hardware, tools, lighting, home décor, kitchen and bath products and more — online or in our stores. In addition to the thousands of items in stock in our stores, there are thousands more available through Special Order. Special Order arrival times vary by manufacturer and product.
On the product detail page, Special Order items display an availability date, usually seven to 14 days from the order date. In-stock items are available for store pickup, parcel shipping or Lowe’s truck delivery.
Check order status here or call 1-800-445-6937 for order tracking assistance.
If you choose to have your Special Order shipped to a store, a customer service associate will contact you when your purchase arrives to arrange pickup or delivery.
Special Order-configured products may be subject to a 20% restocking fee if returned.
In your local Lowe's, each department has Special Order merchandise available. Associates in some departments have digital catalogs to help you find the right product for your project. In other departments, there’ll be samples of the Special Order items on display. If you don’t see what you're looking for, ask a customer service associate for assistance.
After you’ve selected the product you want to order, a customer service associate will use the store's computer system to determine the price. After entering your order, they’ll give you a delivery estimate.
The customer service associate will also take your contact information, so you can be notified when your purchase arrives at the store. You can also make arrangements for Lowe's to deliver the product to you.
When you are ready to check out, give the cashier your telephone number so they can look up the information and ring up your order.
You'll receive an email or phone call when your purchase has arrived at the store. Call your local store or 1-800-445-6937 for questions about your order.
When your Special Order item arrives at the store, you’ll be notified by telephone or email that your purchase is available for pickup or delivery.
Tools, products, materials, techniques, building codes and local regulations change; therefore, Lowe's assumes no liability for omissions, errors or the outcome of any project. The reader must always exercise reasonable caution, follow current codes and regulations that may apply, and is urged to consult with a licensed professional if in doubt about any procedures. Please read our terms of use.