Lowe’s Pro Help Center

Your Wallet houses all saved payment methods and earned rewards. You can access your Wallet via the Lowe’s website and mobile app.

Payment methods can be added to your Wallet through the My Settings section of your account dashboard.

Yes, multiple payment methods can be added to your Wallet. Primary Admins can upload multiple cards via an .xlsx file.

Gift cards can be found on the Account page of your account dashboard.

Navigate to My Settings.

Select Gift Cards.

Your MyLowe’s Pro Rewards member ID allows you to identify your loyalty account and ensures in-store purchases are tracked in your account.

Open the Lowe’s app and ensure you’re logged in to your MyLowe’s Pro Rewards Account.

Select Wallet.

Select the payment method and any rewards you want to use for the transaction.

Select Show Code.

Scan the QR code.

Primary Admins can also pay using accrued rewards and saved credit cards all with one QR code. 

If you don’t have an account:

Go to Lowes.com and select Create Account.

Choose Business Account and select Continue.

Enter your Pro Account ID code in the Join Existing field and select Next.

Enter all required fields to create your Lowe’s Pro Account login and password.

If you have a Lowe’s Pro Account:

If a Lowes.com Business Account exists, your organization’s administrator can enter the Pro Account ID in the Organization Settings section of your account.

Learn more about strategic account partnerships.

User email addresses can be updated in the My Settings section of your Lowe’s Pro Account under Security.

Check your email spam folder and ensure your cell phone has service.

A Primary Admin is the primary point of contact for the organization and should be authorized by the organization to act on that organization’s behalf. The Primary Admin is the only user who can see the organization’s loyalty status, see or redeem Lowe’s Pro Rewards, and opt in or out of the MyLowe’s Pro Rewards Program.

There can only be one Primary Admin. Primary Admin status can be transitioned at any time to another admin of the organization through the Organization Settings page in your Lowe’s Pro Account dashboard.

There can only be one Primary Admin. Primary Admins can set purchase limits, create product catalogs, see the entire organization’s purchase history, and add or remove users, including additional admins or buyers.

Admins and buyers don’t have access to the organization’s MyLowe’s Pro Rewards information but have access to business solutions, Member Deals and discounts. They can also receive rewards shared by the Primary Admin. 

Only Primary Admins or group admins can add or remove users: 

Navigate to My Organization in your account dashboard.

Select Users.

Add or remove users.

Only Primary Admins or group admins can edit role designations:

Navigate to My Organization in your account dashboard.

Select Users.

Select the user you wish to update.

Within the user profile, select the role you wish to assign.

Select Save.

Personal purchase history can be exported from the Purchase History page of your Lowe’s Pro Account dashboard.

Primary Admins also have access to export purchase history for the full organization.

Groups can be created within an organization to allow select users to manage themselves with a group admin. Create groups for jobsites, subcontractors or a division of your company.

Catalogs help you customize exactly what your buyers can shop for on Lowes.com.

Catalogs can be edited by the Primary Admin in the Pro Business Solutions section of your Lowe’s Pro Account dashboard.

Lists are a tool to keep your business organized. They’re easy to share with clients or within your organization — use them for jobs, favorite products, frequently purchased items, favorite how-to articles and more.

Items can be added to lists by selecting the bookmark icon on product pages.

Tax-exemption status can be accessed through your Lowe’s Pro Account dashboard. You can find additional details on our Tax-Exempt Management System page.

Yes. You can upload receipts on the Purchase History page of your account dashboard.

Navigate to Purchase History. 
Select Add Receipt. 
Fill out form fields. 
Select Confirm.

No, the MyLowe’s Pro Rewards Program doesn’t require a credit card. However, MyLowe’s Pro Rewards Credit Cardmembers receive additional benefits and accelerated MyLowe’s Pro Rewards earnings. 

Learn More about MyLowe's Pro Rewards Credit Card.

Lowe’s Pro Credit cardmembers will continue to receive 5% off* their eligible purchase when they use their Lowe’s Pro Credit Card. Lowe’s Pro Credit cardmembers will also receive 365-day returns and discounted delivery now through 7/9/2025.* 

*Subject to credit approval. 5% can’t be combined with any other discounts. Exclusions and more terms apply. Details at Lowes.com/credit. MyLowe’s Pro Rewards Credit cardmembers will be upgraded to Platinum Pro status when their card is saved to their Lowes.com account wallet.

**Must use MyLowe’s Pro Rewards Credit Card, Lowe’s Commercial Account, Lowe’s Business Rewards or PreLoad PLUS Mastercard now through 7/9/25. $20 discounted delivery applies to Lowe’s standard truck delivery only and is available to any jobsite or business within each stores’ standard service area. Valid in-store at Lowe’s or on Lowes.com only. Discounted delivery fee cannot be combined with 5% Off Every Day credit offer or any other discount offer.

MyLowe’s Pro Rewards is a loyalty program for contractors and other business professionals who shop Lowe’s. It is designed to offer a simple, points-based system with exclusive rewards and benefits that save them time and money.

a. Earn points toward MyLowe’s Money ³ or Exclusive rewards⁴

i. 100 points = $1 MyLowe’s Money

b. Member deals

c. FREE Standard shipping⁵ (excludes AK and HI)

Organizations can join the MyLowe’s Pro Rewards program and receive exclusive benefits. It doesn’t matter what kind of business you have. You can earn for simply buying what you need with your MyLowe’s Pro Rewards membership.

Click here to create a FREE Lowe’s business account and join MyLowe’s Pro Rewards today!

No, your Account will automatically transition to MyLowe’s Pro Rewards.

From January 1, 2025, through your account’s transition to our updated loyalty program, if you are currently eligible, you will still have access to earn back and paint rewards. For any accrued earnings after January 1, 2025, Lowe’s will issue Lowe’s e-gift cards to your wallet when your account transitions.

No, you cannot convert your MyLowe’s Pro Rewards account to a MyLowe’s Rewards account; however, you can have a MyLowe’s Rewards account for your personal purchases and a MyLowe’s Pro Rewards account for your business purchases, provided each account has a different email address.

No, Lowe’s Everyday Military Discount is only for personal purchases.

A quote is a list of products MyLowe’s Pro Rewards members can build, edit and purchase online or in store. Terms and conditions apply. Details at Lowes.com/Terms.

Learn more about Online Order Quoting.

MyLowe’s Pro Rewards members are eligible for member volume discount pricing on eligible quotes of $2,000 or more.⁶

Visit Lowes.com/Terms for more details.

Purchase Authorization enables a MyLowe’s Pro Rewards Primary Admin to authorize a crew member to make purchases in store on their behalf using a secure QR code. Terms and conditions apply. Details at Lowes.com/Terms. Learn more about Purchase Authorization.

MyLowe’s Pro Rewards Points can be redeemed for Exclusive Rewards⁴ including tools, gift cards, experiences and more.* Rewards are accessible through your MyLowe’s Pro Rewards dashboard on Lowes.com and the mobile app.

*Reward items are subject to availability while supplies last. See Lowes.com/L/ProLoyaltyTerms for full details.

Contact lowesmlpr@ebbo.zendesk.com for assistance with Exclusive rewards.⁴

Unredeemed points expire on Dec. 31. 

MyLowe’s Money expires 90 days after issuance. 

Drink or snack coupons expire on the last day of the calendar month. 

See details at Lowes.com/Terms.

Only the Primary Admin can view total rewards for the organization through the Account tab in the Lowe’s app.

Additionally, MyLowe’s Pro Rewards can be accessed through the account dashboard on Lowes.com.

When you open a MyLowe’s Pro Rewards account, you’ll be automatically enrolled to receive a 20% Instant member paint discount after paint annual qualifying spend reaches $3,000.⁷

Pro Spend Reports & Analytics is a dashboard designed to provide Pro customers with comprehensive insights into their spending and savings at Lowe’s. This tool enables users to monitor expenditures on specific purchase orders, track buyer spending patterns, identify top-purchased items and categories, and analyze delivery methods for jobsite materials.

An Organization can earn points² for every $1 spent on Qualifying Purchases based on MyLowe’s Pro Rewards status. Points can be redeemed for MyLowe’s Money³ or Exclusive rewards.⁴

For every 100 points, you can redeem for $1 MyLowe’s Money and add to your Lowes.com account wallet.

Points² are awarded on qualifying purchases that have been settled and fulfilled.

Online: 

Sign in to your Pro Business Account prior to making a purchase. 

In store: 

Scan your member ID through the Account tab in the Lowe’s app or enter your phone number

For every 100 points, you can redeem for $1 MyLowe’s Money and add to your Lowes.com account wallet.

The organization’s Primary Admin can redeem points² through the account dashboard for MyLowe’s Money³ or Exclusive rewards.⁴

For every 100 points, you can redeem for $1 MyLowe’s Money and add to your Lowes.com account wallet.

Point boosters are limited-time offers that allow you to earn additional points. Many point boosters require activation before purchase to receive the additional points. You can activate point boosters on the Member Deals & Discounts page.

The Primary Admin can view points² earned per transaction in the rewards activity section of your account dashboard.

Unredeemed points² expire Dec. 31.

For every 100 points, you can redeem for $1 MyLowe’s Money³ and add to your Lowes.com account wallet. MyLowe’s Money expires 90 days after issuance. MyLowe’s Money can be used on eligible purchases in store, via Lowe’s mobile app, and on Lowes.com. See details at lowes.com/terms.

The available MyLowe’s Money³ balance will be displayed in your account dashboard and in your wallet. 

For online purchases, ensure you’re logged in to your MyLowe’s Pro Rewards Account then select the amount of MyLowe’s Money to apply in checkout.

For in-store purchases, open the Lowe’s app, navigate to your Wallet and select the amount of MyLowe’s Money to apply. Select Saved Payment Method and scan the QR code.

The Primary Admin can share MyLowe’s Money³ with members within their organization:

Navigate to Share Rewards in Account Dashboard.

Select Recipient.

Select the rewards to be shared with the recipient.

Select Share Reward.

Once the reward is shared, the admin will no longer see it in their Wallet, and the recipient will have the MyLowe’s Money saved in their wallet.

MyLowe’s Money³ expires 90 days after issuance.