CRAFTSMAN Garage Storage System 2000 Series Collection (3) Top Tool Chest with Drawers (3) Rolling Tool Cabinet with Drawers (1) Rolling Work Bench with Drawers

Drawer is good, box sucks!

The drawer was nice. Steel is a bit thinner than I like. The box is terrible. Not suitable for such a heavy item. 2 of the 3 boxes I looked at had tears on them, and upon further inspection, the drawers were also dented. If you can buy it in a store, I definitely will do that. That way, you can find one where there is no box/item damage. I do not trust that this item will arrive in good condition if it were to be delivered!

Poor business practices.

I ordered the 2000 series Craftsman 5 drawer toolbox for a birthday gift. The box was delivered so poorly built that it was unusable. I returned the box for an exchange. The store showed 2 units in stock but did not have any. Now I have been promised that I will eventually see my $169.00 refund and can pay $224.00 for the replacement. Charging me an extra 33% to exchange an item that was garbage is obscene. If you don't want to stand behind an item, don't ask for my good faith to buy is sig...

Roomy and deep.

Spacious with plenty of drawers. It's a bit deeper than my old one. So there's only an inc or two of the lower cabinet's top exposed. My old set has 3 or 4 inches exposed, so i can set items there while looking through the drawers.

DO NOT BUY FROM LOWES

The tool chest was delivered completely bent. The lid and drawers don't open or close properly, and the whole thing leans at an angle. It was clearly dropped at some point. I called Lowe's to see if they could come pick it up, and send me a new one (since it weighs nearly 75lbs) and taking it to a Lowes or Shipping it back would be a major inconvenience to me. They basically told me to screw myself and figure it out. Absolutely the worst customer service. DO NOT BUY

Poor Craftsmanship

Drawers were all slanted to the left and the box was not square. Also, the lid on the box would not close right because the whole thing was crooked. I exchanged for another one at the store that has drawers that slant to the right instead. Don't buy!

Need to fix their shipping method

As many others have noted, my item was delivered and opened to find a dent on the unit. Why was it dented ? Two reasons. They used poor quality cardboard. Very flimsy when a sturdier cardboard should have been used for probably very little more. Also there are four corners which need protection Those are the corners that are evident when the lid is opened. However, only two plastic protectors were used. You guessed it, one of the unprotected corners was damaged. Totally unnecessary. Use ...

Excellent buy for the money.

Well built, drawers are smooth and hold a lot, came with a key.

Not great but adequate

I bought the pair 2000 Series 26-in W x 19.75-in H x 16-in D 5 -Drawer Steel Tool Chest & 2000 Series 26.5-Inches W x 34-Inches H 5 -Drawer Steel Rolling Tool Cabinet for just under $400 so my expectations were that they would be basic “starter” toolboxes. Unpacking the chest I immediately noticed several dings in the steel. Well I figured I will probably ding it up myself over the years so I just continued with setting it up. Casters went on fine but then I found I did not have the screws to...

Damaged in shipping

I purchased online with delivery, along with the associated storage chest that pairs with it. The features are good for my needs. Construction seems adequate for home use. However, the shipping is substandard for a unit of this size and weight. Both units are damaged; this smaller chest is inoperable. The unit is bent enough so I cannot open the top or any trays. I'm on my way to a Lowe's to exchange for a working unit. This is a Craftsman issue with their packaging, not a Lowe's issue. I will ...

Damaged item in an undamaged box

Tool box came dented on left and right side of cabinet.