Ratings & Reviews for Whirlpool 12.9-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator Built-In ( Black )

Very disappointed

I purchased 2 ,for side by side ,reverse doors to fill a 52in space. 1 unit works but must watch the refrigerator 🌡 I purchased to keep track of temp. Gets bogged down with very few new items placed from grocery store. 2nd unit. Hasn't not worked since day received. Iced up in freezer water all over new home floor. Whirlpool, sending someone, when?? It's been a month. I realize not expensive, however would expect to actually work,especially from Whirlpool.

Please Contact Whirlpool!

I left a bad review of this product back in September of 2025 due to the continuous frost build up and condensation. Whirlpool reached out and serviced my unit free of charge even out of warranty. They told me there is a known "fix" and it's been fine ever since. It hasn't been tested by our humid summers yet but so far so good. Kudos to Whirlpool for taking action. Stay tuned!

Waste of money and a lot of time

If you love defrosting freezers then you'll love this refrigerator. Otherwise I highly recommend you but something else. Picking a fridge up off the side of the road might be a better option. I've had to defrost this piece of junk more times than I can count. At least I haven't lost much food since I keep an eye on it because I know it's a piece of junk.

Endless Condensation and Water Dripping!

Freezer continuously ices over and water accumulates inside refrigerator and on floor. Soggy food and potential floor damage. This started after only a few months. I spent over $400 on multiple service calls, defrosting, drain tube cleaning, etc. only to have the whole process start all over again 1 month later. Always made sure freezer and refrigerator door didn't stay open too long...it didn't matter. I'm going to cut my losses and scrap this piece of junk after less than 2 years.

Nope

Worst refrigerator I have ever bought. Can’t regulate the freezer portion at all. One minute it’s iced up, the next minute it’s leaking water to the bottom part. I HATE IT. Don’t buy.

Easy purchase

Arrived in a timely manner, set up crew was efficient, easy process.

Absolute junk

Worst appliance I have ever dealt with. A lemon. I spent hours getting a service call for warranty work. The tech said they have no clue whats wrong with it and replaced most of the components. It failed again. More hours on the phone with them. Hundreds of dollars in food spoiled EACH time. I asked for a replacement, they said no. I escalated to their executive team, they said no. I asked if they have read the reviews clearly there is an issue. Absolute junk I will never buy Whirlpool again!

Owner

You stated a delivery date and then kept changing the delivery date.

Worst purchase ever made

This is a piece of crap...

Less than a year old. Had one call to replace motherboard in April. Here it is July and still less t July and less than a year old. One call in April for motherboard. Now its July 8 and doing the same thing. Also bought extended warranty. Loss 300 worth of food and they would not reimburse. So there is that. Again beginning the same forming solid ice in freezer even though vents have been kept clear. Defrosting into refrigerator and water everywhere. Do not buy.

Failed after one year.

The heater in this fridge failed after just one year of operation. The service provider said this was not uncommon in Whirlpool fridges.

Great buy!

Takes getting used to the see-through shelves but these are incredible! Lots of room for such a smaller unit. PLUS PLUS: TWO crisper bins, one very very large for the big veggies and one smaller for smaller veg like carrots or celery. Just above that, the special Cold spot for those items that really need to stay chilled like butter etc. Killer sized freezer as well.