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11.6-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator ( Black )

Ratings & Reviews for Whirlpool 11.6-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator ( Black )

3.9
896
Review
 3.9 out of 5
896 Reviews


73% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior, sleek design, and quiet operation. Many customers found it energy-efficient and a good value. However, some reported issues with the freezer not freezing properly, inconsistent temperatures, and the unit breaking down within the first year or two of use.

Customer review summary generated by AI, including incentivized reviews.
896 Customer Reviews

Same problem as others listed here

Would Not Recommend

This little fridge worked great for us for about a year. We bought this for our basement because the layout of our kitchen does not allow for a larger sized refrigerator, and as a family of 5 we needed extra space. After about a year, the ice was overtaking the freezer and the bottom compartment was not cooling at all no matter how cold we had the settings. Spoiled a lot of food for us and the ice is so thick on the freezer bottom, I’m not sure I’ll ever be able to get it up. I came here to ...

August 29, 2026

From whirlpool.com

Response from Consumer Care

We value your time and would like to look into the concerns with your Refrigerator. We have a handy Owner Center that can help with information on co...

Consumer CareSeptember 2, 2026

Excellent quality

Would Recommend

[This review was collected as part of a promotion.] I’ve been very happy with this Whirlpool refrigerator. It may be a basic model, but it has exceeded my expectations. It has plenty of refrigerator space, an excellent freezer capacity, and one of my favorite features is how much ice it produces—it keeps up with our needs without any problem. The layout is practical, everything is easy to organize, and it maintains a consistent temperature. If you’re looking for a reliable refrigerator without ...

July 23, 2026

From whirlpool.com

Small Frig is great

Would Recommend

[This review was collected as part of a promotion.] So far this Top freezer has operated great. For a small refrigerator allow the owner a lot of space for drinks, wine and other goods.

July 22, 2026

From whirlpool.com

Great for my vintage kitchen.

Would Recommend

[This review was collected as part of a promotion.] Perfect size for my 60's era kitchen. I needed a refrigerator to fit in an alcove under and beside cabinets and a wall. Height was a big restriction. While working with my local dealer, we found this unit which was ideal. Turned out to be a great purchase !

July 22, 2026

From whirlpool.com

none

Would Not Recommend

[This review was collected as part of a promotion.] The ice maker did not work it took too long to get the parts, well over a month! We had no ice for two months.

July 22, 2026

From whirlpool.com

Response from Consumer Care

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the trouble you've been having with your Whirlpool® Ref...

Consumer CareJuly 27, 2026

Perfect size

Would Recommend

[This review was collected as part of a promotion.] Nice looking refrigerator and perfect size for my remodeled basement. It's too soon to know how it will function longterm, but I have usually had good results with this brand.

July 22, 2026

From whirlpool.com

Small but efficient

Would Recommend

[This review was collected as part of a promotion.] Love the top freezer! I have used a refrigerator with a bottom freezer and found it awkward and very difficult to find just what I needed. Never again.

July 17, 2026

From whirlpool.com

Piece of Garbage after just 14 months

Would Not Recommend

I would give this refrigerator zero stars if I could. This Whirlpool 24-inch top-freezer refrigerator had problems from the day it was delivered. During the first year, while it was still under the manufacturer's warranty, Whirlpool sent an authorized repair technician. He performed a major repair and documented that the door gaskets were not sealing properly. He determined that an additional part was needed and told me it would be ordered and installed. That never happened. The warranty company...

Was this Review Helpful ?
Response from WhirlpoolTeam

We are truly sorry to hear about the extensive issues you've faced with your refrigerator since delivery and the frustration caused by the unreso...

WhirlpoolTeamJuly 14, 2026

WhirlpoolBrand

Would buy again

Would Recommend

Quiet great price , freezer is a smidge small and doesn’t have a smaller drawer

Was this Review Helpful ?

Horrible

Would Not Recommend

This has given me nothing but problems since day 1. Always runs warm. Freezer frosts over. Blocks the vents. Just horrible. I’m ready to throw it out after 5 years

April 27, 2026

From whirlpool.com

Response from Consumer Care

We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with frosting in yo...

Consumer CareApril 28, 2026

TERRIBLE - DO NOT BUY

This is the worst refrigerator on the planet. It's constantly needing to be defrosted. The freezer gets frosted over and then the refrigerator gets warm. I unplug it for a day - lose all of my food - plug it back in and then it works for a little while again. I HATE THIS REFRIGERATOR.

April 20, 2026

From whirlpool.com

Response from Consumer Care

We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with frosting in yo...

Consumer CareApril 21, 2026

Absolute Trash Unit

Would Not Recommend

Do NOT buy this trash unit. There is an issue with the cooling/freezing system. I bought this for my garage to have a backup freezer for my bulk meats and beverages. When I first bought it, I didn’t know this was an issue until my fridge went warm and I lost my eggs and milk. I was aware then to defrost it often so I did. This time, after I had done a defrost, it froze up again but this time worse. It took over 24 hours for it to defrost. The worst part is I didn’t realize it right away. ...

April 14, 2026

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to h...

Consumer CareApril 15, 2026

Great RV replacement for Norcold gas/electric

Would Recommend

[This review was collected as part of a promotion.] Pulled out and threw away a 1200 Norcold RV gas/electric. Did not feel comfortable even though it still works just fine. Too many have caught fire and burned motor homes to the ground. Whirlpool is plenty big enough and gave me room to build a pantry.. just need a travel lock for refer.

March 23, 2026

From whirlpool.com

Perfect Size

Would Recommend

[This review was collected as part of a promotion.] The is the perfect size for my Mom. So far we are very happy with our purchase.

March 10, 2026

From whirlpool.com

Happy With Our Fridge!!

[This review was collected as part of a promotion.] Just the size refrigerator we were looking for, and it’s working just fine!

March 7, 2026

From whirlpool.com

[This review was collected as part of a promotion.] Smaller than I expected. I bought online. Should of went to the store.

March 3, 2026

From whirlpool.com

Not noisy & keeps beer around 38 degrees

Would Recommend

[This review was collected as part of a promotion.] Perfect size for my back patio Amps draw very low and less than a sq.feet floor print

February 28, 2026

From whirlpool.com

Great size for small areas

[This review was collected as part of a promotion.] So happy with the fridge - delivery guys were great at getting into a small space. Perfect size we had a Magic Chef smaller fridge which did not last long and we chose Whirlpool as we have previous good luck with the brand

February 28, 2026

From whirlpool.com

Fustrated on the Quality

Would Not Recommend

Since I've had this refrigerator, the freezer door opens when i close the bottom refrigerator door. Also now noticed that there are puddles of water on the shelves. Hopefully this can be repaired without cost since it is a defect, or be replaced.

February 28, 2026

From whirlpool.com

Response from Consumer Care

We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your freezer d...

Consumer CareMarch 2, 2026

Spare refrigerator freezer

[This review was collected as part of a promotion.] This refrigerator is good as a backup. It’s working fine and we like having any extra space to keep things fresh or frozen.

February 18, 2026

From whirlpool.com