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21.4-cu ft Standard-Depth 33-in Wide Side-by-Side Refrigerator with Ice Maker Black ) ENERGY STAR Certified

Ratings & Reviews for Whirlpool 21.4-cu ft Standard-Depth 33-in Wide Side-by-Side Refrigerator with Ice Maker Black ) ENERGY STAR Certified

4.1
483
Review
 4.1 out of 5
483 Reviews


78% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The Whirlpool refrigerator has a mixed performance. It offers good storage capacity, efficient cooling, and an attractive design. However, many users reported issues with the stainless steel finish, loud operational noise, compromised freezer space, and unreliable performance. Some customers were also dissatisfied with the layout and had concerns about the quality and reliability of this model.

Customer review summary generated by AI, including incentivized reviews.
483 Customer Reviews

LOWES IS HORRIBLE!!!

Would Not Recommend

RUN, I warn you to run!! Lowes couldn't have botched up every step of the way worse than it did. I give them a tottal "F" for inept, horribly run business!! It was an extreme nightmare from start to finish including them screwing up the reabte process!!! They lost this refigerator coming from the warehousse and we were without a refirigerator for a whole month!!!! The range we bought came off the truck broken. They had to send us a replacement a week later. Did they happen to tell us that we...

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Response from WhirlpoolTeam

Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel... Read More

WhirlpoolTeamJuly 31, 2026

WhirlpoolBrand

Much better than expected

Would Recommend

I’ll have to admit, I didn’t expect a lot from this fridge. But it is a nice surprise. I have had it two months. I bought this one purely based on the height requirements of my kitchen cabinets. It was replacing a fridge bought it the 80s! I wanted a bigger one and a different maker, but that would have required a partial kitchen demo. That said, this model performs without flaw. All food is cold with refrigerator/freezer on #3-4 settings. Temperatures are easy to set digitally on the front door...

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Ignore the morons, this is a good fridge

Would Recommend

My old unit died (2 years old, no extended warranty purchased), the first sign was ice stopped coming so fast. We had a guy come check it and he said yeah there's a freon leak. No cure. I did ALL the research, read EVERY review so you don't need to bother. Not noisy once the ice bin is full. Get it.

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Horrible surface

Would Not Recommend

Not fingerprint resistant!!!!! It looks like 100000 year old because every water drop, fingerprint stays and hard to clean. All covered with scratches. Just awful quality

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Response from WhirlpoolTeam

We sincerely apologize for the frustration and extreme disappointment you are experiencing with the finish of your appliance. It is truly concerning ... Read More

WhirlpoolTeamApril 24, 2026

WhirlpoolBrand

The product fits my needs. Time will tell

Would Recommend

The product is as expected. It’s only been here about 5 hours and so far so good. THE DELIVERY WAS AS SCHEDULED EXCEPT FOR THE EXCEPTIONALLY POOR DRIVER INSTALLER ATTITUDE AND REFUSAL TO DO THE WORK REQUIRED. SUPPORT PHONE CALLS TO THREE MEN ON HIS PHONE FOR ADMINISTRATIVE SUPPORT WERE THE WORST I HAVE EVER EXPERIENCED. . I WAS FORCED TO CALL A NEIGHBOR FOR ASSISTANCE AND HE WAS ABLE TO INSTALL THE UNIT WHILE THE DRIVER REMAINED RUDE AND LOUD and still refused to help. . WE FINALL...

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Response from WhirlpoolTeam

Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel... Read More

WhirlpoolTeamJanuary 7, 2026

WhirlpoolBrand

Whirlpool 21.4 cu ft side by side refrigwrator

Would Recommend

Finally got my refrigerator delivered today. I had to wait two months from day of purchase to get it delivered. That was the only frustrating part besides the waterline hook up. The delivery people refused to remove the waterline because it was plastic. I did have a new metal one, but they said they cannot remove the plastic one and put the new one on ,somebody else would have to do it. They could leave the fridge, so I ran across the street and got my neighbor to come and help me unhook the pla...

September 25, 2024
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water dispenser water is not even cool

I have had this refrigerator for over 4 days and the water dispenser dispenses about 10 Oz of water and then it is lukewarm. The online owner's manual has nothing about troubleshooting this so I guess I'll have to have warranty come out and fix it. Lowe's installed it so I assume they did everything necessary for it to work. Ice maker is working fine

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Response from WhirlpoolTeam

Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to prov... Read More

WhirlpoolTeamAugust 27, 2024

WhirlpoolBrand

Be sure its the product you want

Would Not Recommend

I bpught this fridge in a july 4 th sale. It didnt get it delivered until august 4th. Thats not the thing that bothered me though. We felt that the freezer part of our nee fridge was too small. We tried the fridge out for about 4 days and decided to exchange it. Lowes gives 48 hours for refunds or exchanges on major appliances. So be sure what you are buying. After this time, they will not budge one bit. I wanted a bigger fridge and was willing to pay more plus delivery and the cost to take aw...

August 10, 2024
Verified Purchaser
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Response from WhirlpoolTeam

We manufacture several different models with various features and accessory designs in trying to provide appliances that not only meet increasing gov... Read More

WhirlpoolTeamAugust 12, 2024

WhirlpoolBrand

Dent in Freezer Door

Would Not Recommend

The freezer door is dented! After paying this much I did not agree to receiving one with a dent.

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We didn't need a new ice line, but we got charged

Would Recommend
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Nice but the shelves are not adjustable.

Would Recommend

Nice refrigerator. The only thing I DON'T like is that the shelves ARE NOT adjustable. Had to order new sterilite one gallon containers to fit on the top shelf for our tea. Top shelf does hold tall containers. You can barely fit a gallon of milk on the top shelf. I do not like putting heavy containers in the door. I like the refrigerator though. It was worth the wait to get the energy star. I like it better than the same one, 21.4, that is not energy star because it has an extra shelf in the doo...

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