Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking boards offer a durable and low-maintenance option for outdoor living spaces. They are resistant to fading, warping, and weather-related damage, and provide an attractive wood-like appearance in various colors. While slightly more expensive than traditional wood, the long-term value is considered worthwhile by many customers. However, some have reported issues with newer boards being thinner or showing dirt and stains more easily compared to previous versions. Overall, the product seems to be a reliable choice, though color selection and consistency may be important factors to consider.
Customer review summary generated by AI, including incentivized reviews.Not Trex
Would Not RecommendI ordered Trex so it would match my deck. I got UTD composite boards. The color matches, the wood grain pattern does not. UTD is composite deck boards are also thinner than Trex. So Lowe's once again has messed up. I paid for Trex and didn't get Trex.
decking
Would Recommenddriver done a great job
From Select 1-in x 6-in x 16-ft Pebble Grey Grooved_SLASH_Solid Composite Deck Board
Thank you for the 5-star review! We’re grateful for your support and thrilled to know you had a positive experience. We appreciate your business and ...
The service and pickup was good. What wasn't good was that the one end of the product was damaged and splintered.
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
A 20' board is a very long board.
Would RecommendI liked the color and consistency of the product and the excellent delivery service.
Hi Nadas. Pebble Grey looking sharp 😍 Great color + smooth delivery… win all around! Brandi -Trex Customer Care
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Where is my product?? You don’t even know ?
Would Not RecommendIt’s not the product Lowe’s might have the worst Customer service ever. Been waiting over a week for my order I place last Monday and no one can tell where it is or if it is coming. No wonder Hkme depot is beating them up and down the street.
From .82-in x 5.5-in x 16-ft Square Select Saddle Verified Purchaser
Hello, we're sorry to hear you haven't received your product yet. Please give us a call at 1-800-289-8739 so we can see how we can assist fur...
Fantastic Service
Would RecommendThank you to the gentlemen that helped us with our pickup! They went above and beyond!
They never let me know they where in
Would Not RecommendThese boards are not what I wanted
Hello, thank you for reaching out and for your review. We are sorry to hear about your experience and would like to learn more. When you are able to,...
Cupping
Would Not RecommendInstaller may not have installed entirely correct, but this Trex decking is not the greatest product. Yes, it may not need to be stained, but it definately warps and cups worse than decking boards. I wish that I had gone with a different decking material. Deck is 2 yrs old.
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
Damaged boards
Would Not RecommendI ordered 43 Trex 20 ft. grooved boards. I paid to have them delivered. 5 of the boards were obviously damaged, but sent anyway. 3 boards had what appeared to be tire marks. I requested 5 replacement boards. 1 of the 5 replacement boards had a manufacturing defect. I don't understand why Lowe's accepts boards that have obvious flaws leaving the customer to request replacement boards with extra time involving order and delivery for both Lowe's and the customer. Extremely frustrating....
Hi Maldemer, thank you for reaching out. I am sorry to hear of your experience and would like to learn more. When you are able to, please give us a c...
Looks good in my deck
Would RecommendVery easy to order
Hello Jimmy and thank you for being a Trex customer. We appreciate you taking the time to leave us a review. We hope you enjoy your new decking for m...
disappointed
Would Not Recommendthe product delivered was not what I asked for. I gave the agent at the counter the slip from a prior order as a reference to get additional deck boards. This product, while close, it is not the same product i asked for
Good afternoon,
We’re sorry to hear that you have not been pleased with our product. Please contact us at 1-800-289-8739 | customercare@trex...
Hello, we’d like to apologize for your negative experience. Because the purchase was made through Lowe's, we recommend contacting the store direc...