Ratings & Reviews for Sunjoy 11-ft x 11-ft Soft Top Roof Steel Gazebo (Screen Included)
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has received mixed reviews. While some customers found it easy to set up and a good value, the majority reported significant quality and durability issues. Many noted the gazebo was poorly constructed with flimsy, cheap materials that could not withstand light winds or rain, leading to the frame bending or breaking and the overall structure collapsing. The instructions were also widely criticized as unclear and difficult to follow. However, a few customers appreciated the reasonable price, mosquito netting, and overall look and size. Overall, the consensus is that this is a low-quality product unlikely to last long, especially in outdoor conditions.
Customer review summary generated by AI, including incentivized reviews.Frame sturdy
Would Not RecommendHow the canvas in two pieces and attachment is weak
Verified Purchaser
If it was new
Would Not RecommendIt looks like it's been used and repackaged I will be returning. It's very thin not sturdy. The assembly instructions are useless.
Verified Purchaser
Dear Valued Customer, We are sorry for the disappointment you experienced with our product. It is important to us that you are satisfied with your pu...
Not worth the money
Would Not RecommendAlthough very nice looking; it will not withstand ANY wind and bends/ breaks!
Dear Valued Customer, Thanks for choosing our products. If you need any support in the future, or replacement parts, please feel free to contact us a...
Great product
Would RecommendInstructions were a little difficult
From 11-ft x 11-ft Soft Top Roof Steel Gazebo (Screen Included) Verified Purchaser
Came with broken piece.
Broken piece
From 11-ft x 11-ft Soft Top Roof Steel Gazebo (Screen Included) Verified Purchaser
Dear Valued Customer, Please email our customer service team at lowes@sunjoygroup.com to review your case.
2nd one purchased WASTE OF MONEY
Would Not RecommendPurchased gazebo last week, put up over the weekend already it's already broken. Doesn't sustain even a light wind. Live in PA winds weren't bad this weekend woke up this morning to find the gazebo on its side. My husband even bolted down to a platform since the something happened last season. Complete waste of MONEY!!!
Dear Value Customer, we appreciate you taking time to share your experience with us. We apologize for the inconvenience and that your expectations we...
Several issues with this item
Would Not RecommendI tried to put it up today. There were several issues with this item. Part of the frame was broken. One of the ties was missing from the top roof piece. One of the corner pockets for the lower roof was on the wrong side, top instead of the bottom, where the corner piece goes.
Verified Purchaser
Dear Value Customer, we appreciate you for taking time to share your experience. Your feedback matters and we are thankful about it for the improveme...
Happy until I was not; very anti-climatic
Would RecommendThis gazebo was not easy to setup. The instructions were not altogether clear. And there wasn't a Youtube video available to assist me. Then the middle of the gazebo would not pop up once I got all of the other things put together. It was pretty frustrating to say the least.
Hi Optimistic, thanks for your kind review. If you need any support, have future concern need help, or replacement parts, pls feel free to contact us...
not water proof
Would Not RecommendI sat in the gazebo in the rain torrential down pour and got soaked... the vent at the top does not stop water from coming in and the sides collect and dump like the buckets in a water park. All I could do was laugh.. I was stuck. the ropes to hold the screen is not tight enough to keep the screen tight it sags.
From 11-ft x 11-ft Soft Top Roof Steel Gazebo (Screen Included) Verified Purchaser
Hi TmRdivy, thanks for your comments. The canopy is water resistant, and not waterproof.
Our soft top gazebos are designed for mild weather res...
Trash
Would Not RecommendFrame bent with the first wind. Dont recommend.
Verified Purchaser
Dear valued customer, we are very grateful that you spend time sharing your experience with us. We apologize for the inconvenience caused and that yo...
Nice product
Would RecommendPrice was good; ease of putting up; came with carry bag; nice gazebo look
Dear customer, thank you for choosing our product. We are very grateful to know that you are satisfied with it. If you have any question or concern, ...
The four peices that were to simply snap in didn't
Would Not RecommendThe directions were not good. Pieces didn't fit together and returned this product back to Lowe's . I actually spent hours with my neighbor trying to figure if we were doing something wrong and it became apparent that it was a manufacturing issue
From 11-ft x 11-ft Soft Top Roof Steel Gazebo (Screen Included) Verified PurchaserIncentivized
Dear Value Customer, we are grateful that you spend time to let us know about your experience and we apologize for the inconvenience and that your ex...
Good quality.
Would RecommendNice gazebo, good quality for the price. Arrived well packaged. Would recommend as a purchase, but be aware: TERRIBLE assembly instructions.
From 11-ft x 11-ft Soft Top Roof Steel Gazebo (Screen Included) Verified PurchaserIncentivized
Dear customer, thank you for your feedback. Your satisfaction of our product is a huge compliment to us. If you have any question or concern during a...
Not the best for keeping bugs out
Would RecommendEasy to set up, looks nice. However, has some holes towards the edges of the roof for drainage, but there is no covering over the holes to help keep the bugs put. They can also get in at other places towards the top of the netting and the corners.
Dear Value Customer, thank you for your feedback. We are sorry you are dissipointed in the product. Feel free to reach out to us via email at lowes&#...
Broke on first slightly windy day
Would Not RecommendThis gazebo came with very minimal instructions but eventually we were able to get it up. While up it looked nice, it lasted just a couple weeks because the first slightly windy day, the metal broke and bent in several spots. I definitely would not recommend this if you are looking for something you can leave up for any amount of time.
Dear Value Customer, we are grateful that you spend time to let us know about your experience and we are sorry about it. We would be happy to find th...
Amazing pop up gazebo!
Would RecommendEasy to set up and looks amazing! The only thing I wish it has was weights or something to hold the net down. I like that it came with a carrying bag and I can use it anywhere.
Dear Valued Customer, Thanks for choosing our products. If you need any support in the future, or replacement parts, please feel free to contact us a...