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Noise Canceling Over the ear Wireless Noise Canceling Headphones

Ratings & Reviews for Sony Noise Canceling Over the ear Wireless Noise Canceling Headphones

4.1
552
Review
 4.1 out of 5
552 Reviews


75% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The Sony WH-1000XM4 wireless noise-cancelling headphones provide excellent sound quality, effective noise cancellation, and a comfortable, well-designed user experience. Customers praise the headphones' ability to immerse them in music and block out ambient noise, making them ideal for use in noisy environments. The customizable sound settings, long battery life, and convenient features like multi-device connectivity and automatic pause/play are also highlighted as major strengths. While a few customers reported minor issues with the touch controls or microphone performance, the overwhelming majority of reviews are extremely positive, with many considering these the best noise-cancelling headphones they have ever owned.

Customer review summary generated by AI, including incentivized reviews.
552 Customer Reviews

Great sound, very sad UX

great headset sound, worse UX possible. the speak-to-chat function ignores the fact that I deactivate it about about every 12 hours and reactivates itself all the time. the android app is pretty bad, it's really hard to set the headset and have it work when having multiple devices. If you get a phone call during a zoom-like meeting the headset will break everything about it, screw the sound sources, force you to quit and join back the meeting. There's no option to make it act sanely. It feels ...

June 27, 2026

From sony.com

Response from Sony North America Customer Support

Hi Fractalesque, Thank you for your detailed feedback, and we are very sorry to hear about the ongoing frustration you've experienced with these fea...

Sony North America Customer SupportJune 28, 2026

Sony’s BEST headphones ever

Would Recommend

I REALLY love this headphones, the noise cancellation is so good (i feel like i’m in a music studio). The price is a little high but it’s totally worth it. I bought the beige color and it’s BEAUTIFUL, it looks good with my outfits ^^ Also you can install the app for this headphones, helps you personalize your music experience even more! Now i’ll take them everywhere ;)

June 17, 2026

From sony.com

Response from Sony North America Customer Support

Hi there! Thank you so much for the wonderful review! It brings us great joy to hear how much you love your WH-1000XM4 headphones. We are so happy th...

Sony North America Customer SupportJune 17, 2026

Broken after 5 weeks, Sony refused warranty claim.

Would Not Recommend

Stopped charging after 5 weeks and Sony refused the warranty coverage - gave me the runaround.

June 8, 2026

From sony.com

Response from Sony North America Customer Support

Hi Mohzman, Thanks for the review. We're so sorry to hear about the trouble you're having with your WH-1000XM4 headphones. We want to look into this ...

Sony North America Customer SupportJune 9, 2026

I've Had This For 5+ Years...

Would Recommend

I still love 'em. I don't like going out of my way to post reviews, but it's been 5 years time now, so this is worthy of recognition. Brilliant wireless headphones! I love the durability, casing (both), and overall capability of ANC. Sometimes the auto-switching modes gets annoying and there are some finnicky connection issues with iOS. However, even with newer devices (iOS), I have found this connects fine with occasional BT troubleshooting. The pushed-for Sony app has a lot left to be desi...

June 6, 2026

From sony.com

Response from Sony North America Customer Support

Thanks for the 5-year review, Aragorn Ranger! It’s awesome to hear they’ve withstood the test of time and got you into the audiophile world. We rea...

Sony North America Customer SupportJune 7, 2026

Super comfortable head phones

Would Recommend

Outstanding product! I've had mine for 3 years, still impressed.

May 18, 2026

From sony.com

Response from Sony North America Customer Support

Hi there, We feel privileged to know that your headphones are still impressing you after three years of daily use! Building premium products that st...

Sony North America Customer SupportMay 19, 2026

Bad settings

Would Not Recommend

I have it and it keeps on cutting out the volume when I speak. That wouldn't be an issue unless every single time I change it in the app it just reverts back to its stupid default when you turn it off. I would not recommend for people using it on calls or for gaming.

March 16, 2026

From sony.com

Response from Sony North America Customer Support

Hello DogArt219, Thank you for considering Sony products. We apologize for the inconvenience you are experiencing with your WH-1000XM4 headset cutti...

Sony North America Customer SupportMarch 16, 2026

Amazing

Would Recommend

Best purchase of my life. The cups show their age but the sound is still wonderful. Good job Sony.

March 6, 2026

From sony.com

Response from Sony North America Customer Support

Hello Joshuasan, Thank you for choosing Sony! We're honored to hear that your WH-1000XM4 headphones remain the best purchase of your life. We apolog...

Sony North America Customer SupportMarch 6, 2026

Amazing headphones with very few downsides

Would Recommend

I've had these headphones for about a year now and I absolutely love them. HOWEVER there were a couple of nit-picky things that kept them from getting a full 5 stars. First the pros: These are by far the most comfortable over-the-ear headphones I've ever owned. I wear these all day 5 days a week while in the office, and can honestly say I have no issues by the end of an 8 hour work day. The charge is great as well! So long as I remember to charge them after work, they'll last the entire day ev...

March 2, 2026

From sony.com

Response from Sony North America Support

Hi Johnathan , Thank you for the detailed feedback! We’re thrilled to hear you love the comfort, battery life, and sound quality of your WH-1000XM4. ...

Sony North America SupportMarch 3, 2026

not the worst headphone

Would Recommend

I traded my bose comfort in for these and don't regret it at all. The sony' have everything as the quite comfort for half the price. What can you say...? And I think they sound a little better. Deeper base crisper highs and in general a better sound.

February 15, 2026

From sony.com

Response from Sony North America Customer Support

Thank you for sharing your experience, Mackerdude2u! We are absolutely thrilled to hear that you are so happy with your switch to the WH-1000XM4! It ...

Sony North America Customer SupportFebruary 15, 2026

Over priced and over hyped

Would Not Recommend

As a student that needs to focus these headphones are extremely inadequate and a complete waste of money. Their over emphasis on “premium noise canceling” and dual noise sensor is so ineffective it feels like false advertisement. Please do not waste your money if you’re looking for actual noise canceling headphones. Never purchasing another pair of Sony headphones again.

February 12, 2026

From sony.com

Response from Sony North America Support

Hi there, We are very sorry to hear that the noise canceling performance did not meet your expectations. To ensure you're getting the best results, p...

Sony North America SupportFebruary 12, 2026

AMAZING HEADPHONE

Would Recommend

You will not never regret to get this headphone , especially from the reliable brand Sony.

February 7, 2026

From sony.com

Response from Sony North America Customer Support

Thank you for the fantastic review, ELCHAMO! We truly appreciate your confidence in the Sony brand. It is wonderful to hear that you have no regrets ...

Sony North America Customer SupportFebruary 8, 2026

Great Product

Would Recommend

The best noise cancelling HP I have bought so far. I watch lot of music videos & the movies, and the sound quality is excellent. With right amount of base and balanced sound it makes listening to music a real pleasure. I highly recommend it.

February 7, 2026

From sony.com

Response from Sony North America Support

Hi there, We are thrilled to hear that you are enjoying the balanced sound and bass on your WH-1000XM4! It’s wonderful to know they have become your ...

Sony North America SupportFebruary 7, 2026

Great sound poor software

Would Not Recommend

Hardware is nice. Soft plush leather ear cups comfortable and great sound. App , blue tooth connectivity not so much

January 19, 2026

From sony.com

Response from Sony North America Support

Hi Inorod, We are glad you like the comfort and sound of your WH-1000XM4! For the connectivity issues, please ensure your firmware is updated via the...

Sony North America SupportJanuary 20, 2026

My Favorite Purchase Ever!!

Would Recommend

these are genuinely the best purchase i have ever made. as a college student, the noise cancelling is amazing for drowning out unwanted noise while studying or even just for a kitchen dance party. they have superior sound quality and i love them so dearly!

January 19, 2026

From sony.com

Response from Sony North America Customer Support

Hi ocean127! Thank you so much for your wonderful feedback! We are really happy to hear that the WH-1000XM4 headphones have made such a difference for...

Sony North America Customer SupportJanuary 19, 2026

Does not work while using power tools

Would Not Recommend

Doesn't work while using power tools… which is the reason i purchased them. Even tried adjusting the setting with the app.

January 11, 2026

From sony.com

Response from Sony North America Customer Support

Hello Hahgsbjsk, Thank you for considering Sony products. We apologize for the inconvenience you're experiencing with your WH-1000XM4 headphones not...

Sony North America Customer SupportJanuary 12, 2026

Sony Wireless headphones

Would Recommend

I bought this a few years ago and I am so happy having and using them.

January 11, 2026

From sony.com

Response from Sony North America Customer Support

Hi Bitange! Thanks for sharing your review! It is fantastic to know that you’ve been loving your WH-1000XM4 headphones for a few years now. Thank yo...

Sony North America Customer SupportJanuary 12, 2026

Why would you do this.

I got these headphones for Christmas, and I'm extremely disappointed. The sound quality is good. The Battery life is great. The noise cancelling is superb. However, my biggest gripe is also it's biggest weakness. The touch controls. What the hell is that? My 70 dollar Raycons which I bought 3 years ago, have dedicated buttons for volume control and song skipping. I'm in a situation where I cannot access my phone for volume control, so I have to rely on the headphones to adjust the volume quickly...

January 6, 2026

From sony.com

Response from Sony North America Customer Support

Hello Zamenia, Thank you for considering Sony products. We’re delighted to hear your positive feedback on the WH-1000XM4 headphones’ sound quality, ...

Sony North America Customer SupportJanuary 6, 2026

🔥🔥🔥

These are by far may favorite headphones to the point I ordered a backup pair.

January 4, 2026

From sony.com

Response from Sony North America Customer Support

Hello Bavant, Thank you for choosing Sony! We couldn't be happier to hear that the WH-1000XM4 headphones have become your favorite to the extent of ...

Sony North America Customer SupportJanuary 5, 2026

Poor

Would Not Recommend

There is an abnormal sound from my headphones. When I walk, I feel something shaking inside them. I even only used it for a month and charged it once

December 30, 2025

From sony.com

Response from Sony North America Support

Hi Ian787, We are sorry to hear about the abnormal sound in your WH-1000XM4. Please try turning off "Noise Canceling" and "Ambient Sound Control" in ...

Sony North America SupportDecember 31, 2025

dissapointed, battery malfunctioned in 6 months

Would Not Recommend

I had high expectations for this product and then one day it stopped charging. The battery malfunctioned in less than 6 months! I tried 6 different chargers, including the one it came with, to no avail!

December 17, 2025

From sony.com

Response from Sony North America Customer Support

Hi MeliW, Thank you for sharing your experience with us. We're really sorry to hear that your WH-1000XM4 headphones stopped charging. Here are a few s...

Sony North America Customer SupportDecember 18, 2025