
Ratings & Reviews for Samsung Standard-Depth 29-cu ft 36-in Wide French Door Refrigerator with Dual Ice Maker and Door within Door ( Fingerprint Resistant Stainless Steel ) ENERGY STAR Certified
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product features an excellent design with customizable panels, highly functional features like a beverage center and dual ice maker, ample storage space, and high-quality construction. However, some customers have experienced issues with noise, depth claims, and problems with the ice maker and water dispenser over time. Overall, the majority of customers are very satisfied with the product's design, features, and performance.
Customer review summary generated by AI, including incentivized reviews.Good fridge
Would RecommendSo far, it’s been great having this refrigerator. It’s been a couple months and everything is working fine.
From Samsung US
Junk
Would Not RecommendWe’ve had this refrigerator for a year, and the ice maker is an absolute disaster. It freezes up nonstop, refuses to make ice, and when it does manage to spit out a few cubes, pulling out the tray triggers a full‑blown ice avalanche because it can’t even detect the tray is missing. For the price we paid, this is infuriating. I shouldn’t have to buy a separate ice maker because this overpriced hunk of junk can’t perform the one basic job it was designed to do. Total failure of a product.
From Samsung US
Avoid at all costs
Would Not RecommendThis was just thrown out after 3 years, 15 repairs and countless wasted food and time. Water parts break non stop. Freeze up and crack and what is sad is it’s a known issue and they still don’t do anything about it. Never buy a Samsung.
Defective cooling system ruined our food
This refrigerator failed at its most basic function: keeping food cold. From the day it was delivered, the cooling system was inadequate, and our food began spoiling almost immediately. We had to throw away a full refrigerator's worth of groceries because the unit simply could not maintain a safe temperature. For an appliance in this price range, a fundamental cooling failure right out of the box is unacceptable. We are still dealing with the fallout from this defective unit's replacement proces...
From Samsung US
Hi Matt, We appreciate the time and thought you put into sharing your feedback. We'd welcome the chance to gain a better understanding of your experi...
Love the beverage center
Would RecommendUse the water dispenser and auto fill pitcher constantly, great feature!
From Samsung US
Stay away!
Would Not RecommendI would not purchase this fridge. My icemakers both went out within a year, and at 3 1/2 years my whole fridge stopped working. I will have to pay for a service tech to come out and they said it might not be covered. Go with a different brand.
From Samsung US
Hi dontbuy, We hear where you’re coming from, and this has been carefully considered. Moments like this are important as we continue reviewing how ou...
Awesome-Ness!!
Would RecommendWe have had our Samsung Refrigerator for almost 3 years now and love it!!! Every time I open the "water door", I smile because it is well designed and built and love the dual ice maker in the freezer area!!! HIGHLY recommend!!!
Verified Purchaser
Think twice before buying Samsung appliances.
Would Not RecommendHORRIBLE fridge. Died after just two years. Do not buy this product. Samsung should not be in the appliance game and their warranty of 12 months sucks.
From Samsung US
Christine, we are saddened by the condition of your refrigerator. We seek to engage in a direct dialogue with you to explore your general thoughts on ...
Includes Famous Faulty Samsung Ice Maker
Bought this refrigerator a couple of years ago for the wide selection of swappable colors. Was sad to learn there are no longer unique colors such as yellow and green panels to purchase. In addition, as with all Samsung ice makers, the ice maker is junk. The tray cracked on from normal usage so water leaks and freezes the ice holder solid. You make think no issue, I will just order another tray. Unfortunately, as I am sure Samsung realizes, replacing their ice machines is an additional reven...
From Samsung US
We understand the dismay about the broken ice tray and with the panels, Jbeast. We suggest contacting us via the options below to speak with a live r...
You may want to look elsewhere.
Ice cube tray.... Is it the beginning of the end? We spent a lot of money to have water just pouring into the ice cube container, not the tray!
From Samsung US
Hi there, This is not the experience we want you to have. We're here to help with your refrigerator. Here is a link to help you with your ice maker ...
No Panels!!!
Would Not RecommendThis refrigerator has been standing in my kitchen for almost 2 years without any panels. I have checked the website over and over looking for availability of the colored panels I was promised when I purchased it. Now I find out all the colors have been discontinued with the exception of a limited few. What a scam. So now I will be forced to choose white or stainless which I could have had in any frig on the market back then. It's unfortunate that Samsung has put so much money into marketing the ...
From Samsung US
Hi there, We are saddened that the availability of colors for your fridge's panel is limited. We would like to have a direct conversation with you to ...
Horrible Ice maker
Ice Maker literally broke off in my hand when I went to reset it! Samsung Care only warranties their repairs for 30 days! Ice maker was repaired once and had the same problem maybe 6 months later! Now it’s gonna cost upwards of $500! Cheaper to buy a new fridge of another brand!
From Samsung US
We are here to assist you at any time, Mr. Mike. We would like to speak with you directly to offer support, review other available options, and addres...
Worst appliance I’ve purchased along with the dw
Would Not RecommendThe front lower part of the fridge (frame surrounding the 2 compartments) is so hot that you can’t touch it longer than 1-2 seconds for fear of burns. I’ve never experienced this before and consider it a safety hazard, particularly, with my younger grandchildren. It also impacts the ability of the freezer side to produce ice. I have to keep a cooler in the kitchen just to have any ice. Other dw I had kept breaking and I had to always wait on parts. Only 3 years old. I got rid of it and purchased...
From Samsung US
Hello Timothy, We understand that your overall experience using the refrigerator and dishwasher can be disappointing. Let us help. We have provided ...
Do not recommend
Would Not RecommendI’m confirming the other reviews talking about the ice maker going out. About 7 months after owning it, one of the section stopped freezing all together. Now 12 months into owning it the ice maker stopped making ice, the came out to fix and 3 days later the entire unite stopped working. Everything had to be thrown out.
From Samsung US
Hello, We understand the dismay about what transpires with the refrigerator. You may contact our Support Team via the link below to speak with a liv...
terrible design of the ice maker the ice bits is practically useless just floods over with water builds up with ice and then breaks the train you have to buy a whole new unit to replace its ridiculous
Hello there,
We understand your frustration with your ice maker. Allow us to help.
We recommend checking this guide to help yo...

Not great...
Would Not RecommendI got this in April 2022, it is now August 2025 and I found it can’t be fixed. Lots of lines, cooling zones, and complexity. A refrigeration line up in the fridge is leaking.
Verified Purchaser
Hi there,
We understand the importance of having a reliable appliance at home. We'd be delighted to speak with you to assist, and shou...

Sucks
Would Not RecommendIf you like pop cans and defective ice makers then this is the fridge to buy
From Samsung US
Good day, We understand the disappointment you have with the ice maker. Let's help you. When the ice maker isn't working properly, we recommend perf...
Great Features!!
Would RecommendPurchased in Nov 2024. The refrigerator is quiet and we love the beverage center. I added an extra in-line filter behind the fridge to remove more things like PFAS etc. and the water tastes great which is saying a lot since I really don't like plain water. The beverage pitcher is a fantastic feature that we use every day for cooking etc. Also with the Flex feature we made bottom right side a fridge for my daughter for easy access from her wheelchair.
From Samsung US
a nice refrigerator, not designed for wear & tear
The refriogerator is great, but when doors get dents, it does not seem to have an easy option to replace them. Mine came with dents when I bought my condo and I have to live with them forever. Would have been nice to have the option to customize and change them. Other than that, I am fairly happy with it.
From Samsung US
Refrigeration Perfection.
[This review was collected as part of a promotion.] Epitome of what a refrigerator should be. Sleek. Modern. Functional. Everything we wanted a refrigerator should be. Samsung thought of everything when they designed this refrigerator. This is the centerpiece of our kitchen. Absolutely worth every dollar.
From Samsung US
Your experience over time offers meaningful insight, Shelby, and we understand how the ice maker can play an important role in day-to-day use of your ...