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Ultra Soft Facial Tissue  2 Ply  White  72 Sheets Box  24 Boxes Carton

Ratings & Reviews for Puffs Ultra Soft Facial Tissue 2 Ply White 72 Sheets Box 24 Boxes Carton

3.8
1566
Review
 3.8 out of 5
1566 Reviews


67% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The tissues are known for their exceptional softness, strength, and absorbency, making them a reliable choice, especially for those with sensitive skin or frequent colds and allergies. However, some customers have reported a decline in softness and quality, with the tissues feeling rougher, thinner, and less absorbent than before. There are also complaints about the new box design, which makes the tissues more difficult to access and dispense. Overall, the product is still the preferred brand for most customers, but the company should address the quality and packaging concerns to maintain customer loyalty.

Customer review summary generated by AI, including incentivized reviews.
1566 Customer Reviews

Getting smaller

Would Recommend

I see you Puffs…you think we don’t notice, but when I’ve used your product for 15 years, and can tell you’re cutting edges, literally, and the tissue is smaller now...you aren’t fooling me! Additionally…fire your design team…the designs are ugly and remind me of my mom’s curtains from the 80’s.

September 26, 2026

From puffs.com

Changes made have ruined the product.

Would Not Recommend

Now they are stuffed into what must be a smaller box as I have to sacrifice 6 tissues before one will come out whole. Also, they started leaving residue on my face.

September 2, 2026

From puffs.com

Will not Purchase these tissues again

Would Not Recommend

I have always used Puffs facial tissues. My eyes water a lot so I am always wiping them with a Puffs tissue. I am so disappointed and dissatisfied with this recent purchase. The tissue leaves little white flakes around my eyes. I have never had this problem before. I guess I’ll have to change brands now if this is the way they will be.

August 30, 2026

From puffs.com

Bad product

Would Not Recommend

I have always used kleenex brand tissues and by mistake purchased puffs. I have never had such a bad experience with white residue left on my face. They are absolutely unable to use and will throw away my other box. I will stick to kleenex and make sure I never by Puffs again.

August 23, 2026

From puffs.com

Response from Customer Care

Thanks for sharing your feedback. We’re sorry to hear your experience with Puffs Ultra Soft was so frustrating — especially since switching from Kleen... Read More

Customer CareAugust 28, 2026

Multipack tissue boxes are always crushed

Would Recommend

I love Puffs tissues but the cellophane on the multipacks is always wrapped too tight. I always am careful picking out the pack and I cut the cellophane off with scissors and still find that at least 2 out of the 3 boxes are all a bit crushed and look ugly.

August 20, 2026

From puffs.com

Need more dispensing options!

Would Recommend

I love Puffs, please make Puffs for cars-visor or cup holder dispensers! Love the Halloween and pocket packets too…but hard to find!

August 16, 2026

From puffs.com

It just seems like Proctor

Would Not Recommend

The most disappointing issue with Puffs long box 124 count is that the bottom 5 tissues are folded in half to give the impression that it is a full box. It just seems awfully cheap. How much more can an extra 5 tissues cost?

August 15, 2026

From puffs.com

Response from Customer Care

Thanks for sharing your feedback. We’re sorry to hear your Puffs Ultra Soft long box felt disappointing — especially with the bottom 5 tissues folded ... Read More

Customer CareAugust 26, 2026

Bring back the puffs everyday brand

Would Not Recommend

Bring back the puffs everyday brand. Those were better than being forced to buy these puffs ultras or puffs with lotion that I don't need or want.

August 6, 2026

From puffs.com

Horrible

Would Not Recommend

Have not purchased puffs since you quit making them 3 ply. The 2 ply are no good. You say you have not changed your product, but that is a lie.

July 30, 2026

From puffs.com

Falls apart in my nose

Would Not Recommend

I'm not going to buy your Kleenex anymore because it leaves pieces of tissue in my nose everytime I use it. I'm tired of picking little pieces of it from my nose. It does it everytime I use it.

July 29, 2026

From puffs.com

Response from Customer Care

Thank you for sharing your experience with us. We’re really sorry to hear that your Puffs Ultra Soft is falling apart in your nose and leaving behind ... Read More

Customer CareJuly 30, 2026

Not strong, falls apart

Would Not Recommend

This product has changed over the past few years. It rips easily, and the two plies often fall apart. It’s also not as soft as it was, and is no longer strong. Perhaps the name should change, or the product restored. It leaves little bits of tissues on my eyes and nose.

July 28, 2026

From puffs.com

Response from Customer Care

Thank you for sharing your feedback with us. We’re sorry to hear that your Puffs Ultra Soft tissues are ripping easily, the plies are separating, and ... Read More

Customer CareJuly 29, 2026

Partial sheets folded sheets

Would Recommend

Over the last few years Puffs Ultra Soft tissues’ quality has declined. The bottom several sheets are folded over and now there are many partial sheets.

July 18, 2026

From puffs.com

Response from Customer Care

Thank you for sharing your feedback with us. We’re sorry to hear that your Puffs Ultra Soft tissues had folded bottom sheets and partial sheets. That’... Read More

Customer CareJuly 29, 2026

“Ultra Soft” Apparently Means Ultra Sloppy

Would Not Recommend

Puffs Ultra Soft was a huge disappointment. The tissues in this box were stacked crooked, uneven, and completely cattywompus, as if quality control never looked at them. Even worse, they are not soft at all. They feel thin, rough, and cheap, more like flimsy one-ply tissues than a premium product. For the price and the name, I expected much better quality. This box was sloppy and unacceptable.

July 10, 2026

From puffs.com

Response from Customer Care

Thank you for sharing your feedback with us. We’re sorry to hear your experience with Puffs Ultra Soft was disappointing, especially with the tissues ... Read More

Customer CareJuly 16, 2026

Puffs are soft yet strong.

Would Recommend

Will only buy Puffs. They even went through washer and dryer and never shredded.

June 23, 2026

From puffs.com

A hug for your nose

These are really durable and soft. They contrite your nose and they have then in smaller packs as well, making them very convenient. They always seem to do the trick for me when I have a cold.

June 22, 2026

From influenster.com

🤍

I love its softness because it is very delicate and it is what I need for my nose. Its appearance is very clean and minimalist as well as functional. It’s definitely perfect

June 19, 2026

From influenster.com

The perfect Kleenex...

I've been using Puffs Kleenex for many years, and I have never had an issue. They come out of the box smooth and easy, and one at a time. They are the perfect size and work very well. They are light, soft, and very cushy. There is really nothing to learn about them, just pull one out of the box, one at a time and you will be fine.

June 2, 2026

From influenster.com

Change in box size

Would Not Recommend

Who's bright idea was it to alter the boutique box size? They no longer fit into decorative tissue box covers. Going forward I'll have to use Kleenex since they actually fit.Honestly we have to jam them into the cover then it takes 10 minutes to pull out the box when it's empty. Such a disappointment.

May 21, 2026

From puffs.com

Love

My go to for tissues! It’s soft and doesn’t leave my nose dry! They are perfect for winter and seasonal allergies. Would definitely recommend!!

May 20, 2026

From influenster.com

Cube boxes are not square

Would Not Recommend

The cube boxes are not square like the more popular brand name, and therefore don't actually fit into any of the tissue holders we have. One side is about 3/8 of an inch bigger than the other. Come on guys, this should be one of the most basic designs to get right!

April 19, 2026

From puffs.com