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Thermotemp Propane Smoker 960-Sq. in Black Gas Smoker

Ratings & Reviews for Masterbuilt Thermotemp Propane Smoker 960-Sq. in Black Gas Smoker

4.1
254
Review
 4.1 out of 5
254 Reviews


86% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the propane smoker for consistent temperature control, ease of use, and impressive cooking capacity. Most highlight reliable thermostatic control that holds steady during long cooks, with many noting the "set it and forget it" convenience. The spacious 40-inch XL design with dual doors and viewing window accommodates multiple large cuts simultaneously. Reviewers report successful use for four to six years or longer, with several purchasing repeat units. A few mention door seal leakage and occasional temperature dial inaccuracy, while some cite unresponsive customer support. Despite minor issues, most customers enthusiastically recommend the smoker for its exceptional cooking performance.

Customer review summary generated by AI, including incentivized reviews.
254 Customer Reviews

Nothing masterful about this smoker

Glass panel on door may appeal to an amateur, but is simply ridiculous on a smoker. Don’t bother to clean it. The width of the cabinet and racks are a tad narrow, making it difficult to fit a large (15#) brisket or pork belly (10#) onto one rack. After just one season the thermostat fails to keep temperature stable with large temperature swings of +/-20 degrees. I have to babysit this smoker to control the temperature…very disappointing.

September 12, 2026

From masterbuilt.com

Response from Masterbuilt Customer Service

Thank you for your review. This smoker is calibrated to be within +/- 25°F of each set point. Depending on the amount of food in the smoker and the ou... Read More

Masterbuilt Customer ServiceSeptember 14, 2026

Good Not Great

Would Recommend

[This review was collected as part of a promotion.] The issues I have with this smoker are getting started and temperature control. When starting up, I have to hold the control in for a really long time before it finally stays lit. Also, 250 on the temperature control does not necessary mean 250 so I recommend a wireless or internal monitor.

August 30, 2026

From masterbuilt.com

Great features. I love the fact that I can set the

Would Recommend

[This review was collected as part of a promotion.] Just received it about a week ago. The last masterbuilt propane smoker I had lasted 20 years. Excited to start this new one. Putting together. also very simple well. Seasoning it was also very easy. First cook came out fantastic. Here's to another 20 years using this amazing smoker

August 26, 2026

From masterbuilt.com

Love it and Works flawlessly

I have owned this for 3 years now and it has always worked flawlessly. Temperature is very easy to control and uses very little gas. Should get almost 2 seasons out of a tank of gas.

June 21, 2026

From masterbuilt.com

Poor welds

Would Not Recommend

I have had this smoker for awhile and about 3 months ago the door hinge welds broke and the door fell off. I was able to weld it back on but it didn’t last but two cooks. I like the smoker but not the workmanship. .

June 17, 2026

From masterbuilt.com

Response from Customer Support

Thank you for taking the time to review the 40 inch ThermoTemp XL Propane Smoker. We have included a link to the part needed for the issue you are exp... Read More

Customer SupportJune 18, 2026

Masterbuilt smoker

Would Recommend

[This review was collected as part of a promotion.] I got this smoker for my birthday and it is great works really well and is easy to use best smoker i have owned well worth the money

April 12, 2026

From masterbuilt.com

Great Vertical Smoker

Would Recommend

[This review was collected as part of a promotion.] Very happy with this. Large capacity and easy to operate. Very good design. Easy to maneuver when it needs to be moved. Sufficient shelf space for any smoking needs.

April 12, 2026

From masterbuilt.com

SMOKER

Would Recommend

[This review was collected as part of a promotion.] HIGH QUALITY AND EASY TO USE. WOULD HAVE GIVEN FIVE STARS IF LEGS WERE RUST PROOF.

February 20, 2026

From masterbuilt.com

My Propane smoker

Would Recommend

[This review was collected as part of a promotion.] I bought this smoker liked it a great deal, the pan for wood chips is great, dual doors for access to add more wood chips, overall very pleased. The top door hinge broke making it almost useless.It still works but a pain to use, and clean.

February 20, 2026

From masterbuilt.com

Response from Customer Support

Thank you for sharing your experience. We’re glad to hear you’ve been enjoying the smoker and features like the wood chip pan and dual-door design hav... Read More

Customer SupportFebruary 23, 2026

Hassle Free Smoke

Would Recommend

[This review was collected as part of a promotion.] After five years of faithful service, my Masterbuilt vertical propane smoker has more than earned its place as a cornerstone of my backyard cooking setup. It has consistently delivered delicious, smoke-infused results, whether I'm tackling a holiday turducken or a Thanksgiving turkey. One of the standout features of my model is the full viewing window. Being able to monitor the color of the meat without opening the door is a game-changer. I...

February 7, 2026

From masterbuilt.com

Smoker

Would Not Recommend

[This review was collected as part of a promotion.] I bought this to replace my old smoker just before Christmas. It works great but I do have two gripes. One, the interior area is smaller than I expected, and eighteen lb spatchcock turkey is a tight fit. Two, wood pan is too small to put enough flavor into the meat early in the cook.

February 4, 2026

From masterbuilt.com

XL gas smoker!

Would Recommend

[This review was collected as part of a promotion.] I am writing to share my positive experience with the XL gas smoker I purchased in 2017. When I bought my house, I decided it was time to upgrade from my Masterbuilt 30” digital electrical smoker. I chose the XL gas smoker specifically because I wanted to transition to gas and really liked the glass door feature. After a simple assembly and the initial seasoning, I have since smoked all kinds of meat with it. I am very happy with how well...

February 4, 2026

From masterbuilt.com

Does not stay lit.

Would Not Recommend

Bought and assembled a couple months ago. Finally got a chance to use it. Two hours into the smoke the flame went out. Not a supply issue. Will only stay lit if you hold the knob in. Let go of the knob it goes out. The heat sensor is installed properly, connections are tight. The controls are simply faulty and based upon dozens of other reviews it’s a common defect.

November 23, 2025

From masterbuilt.com

Response from Customer Support

Thank you for your review of the ThermoTemp XL Smoker. A customer service representative will contact you via email within the next business day.

Customer SupportNovember 24, 2025

Awesome Temperature control

Would Recommend

[This review was collected as part of a promotion.] I bought this smoker 5 years ago & I have smoked turkeys, ribs, deer sausage, cakes, pies, roasts & they ALL turn out amazing!! The temperature control is unbelievable & the wood tray & water tray work perfectly!

November 5, 2025

From masterbuilt.com

"ThermoTemp XL: Big Flavor, Zero Fuss

[This review was collected as part of a promotion.] 🔥 40-Inch ThermoTemp™ XL Propane Smoker: Set It and Savor It As someone who loves the flavor of smoked meats but doesn’t want to babysit a fire all day, the ThermoTemp XL has been a revelation. This propane smoker combines convenience with serious smoking power, and it’s earned a permanent spot on my patio. 🌡️ Smart Temperature Control The built-in thermostat is a game-changer. No more guesswork or constant adjustments—just set your temp...

November 5, 2025

From masterbuilt.com

Wonderful fearures

Would Recommend

[This review was collected as part of a promotion.] I bought this to replace another smoker. I have had it for about a month and used it to smoke a pork butt and a brisket. Both turned out great.

November 5, 2025

From masterbuilt.com

So good - I bought 3!!!

Would Recommend

[This review was collected as part of a promotion.] Bought my original Masterbuilt smoker and loved it so much I had to buy my son one, then bought myself a second. Easy to use and works flawlessly.

September 18, 2025

From masterbuilt.com

Set it and forget it!!!

Would Recommend

[This review was collected as part of a promotion.] I bought this smoker a 5-6 years ago. The only complaint that I have is the amount of smoke. When i purchased this i tried using everything as intended but wasn't getting the smoke output i was wanting. I ended up taking the lid off of the chip pan and using larger chunks of wood to produce the amount of smoke that i desired. All in all a great smoker with a few changes made me a happy customer. I have made pork butts, ribs, briskets, full...

September 17, 2025

From masterbuilt.com

Precise operation

Would Recommend

[This review was collected as part of a promotion.] I love working with this vertical smoke. It is so easy to operate. The temperature is easy to maintain the exact temperature.

September 17, 2025

From masterbuilt.com

Masterbuilt , 40 inch xl

Would Not Recommend

[This review was collected as part of a promotion.] I bought this a little over a year ago used it three times and the weld broke on the door hinge

September 17, 2025

From masterbuilt.com

Response from Customer Support

Thank you for your review. We strive to deliver products that not only look good but also meet high standards of quality. Your feedback is invaluable ... Read More

Customer SupportSeptember 18, 2025