Ratings & Reviews for LG Stackable Large ( 5-cu ft ) Front Load Washer ( Black )
Ratings may include incentivized customer reviews.
What Customers Are Saying
The washing machine has a large capacity and efficient cleaning performance. Customers praise its smart features, quiet operation, and convenient app connectivity. However, some users report reliability issues with components like the display and pump, leading to frustrating repair experiences and poor customer service from the manufacturer. While the machine has strong features, the reliability concerns and customer service problems are significant drawbacks to consider.
Customer review summary generated by AI, including incentivized reviews.Damaged
Would Not RecommendWasher was delivered damaged
Very impressed!
Would RecommendThis highly rated washing machine saved the day for us. We are very happy with it and with the excellent sales support provided by Lowe's.
Verified Purchaser
So far so good
So far I’m very happy with the washer. Sometimes I think the rinse cycle doesn’t get all the soap out. In hindsight, I wish I had purchased a unit that would allow me to open the other way, ie hinge on the left.
From lg.com
Great Product
Would RecommendThis is excellent product.
Verified Purchaser
Great feature
[This review was collected as part of a promotion.] This product ia amazing, goid capacity, excellent product. I like too much.
From lg.com
Hello! We appreciate your fantastic review! It’s wonderful to hear how much you’re enjoying your LG Washer — great capacity and strong performance mak... Read More
good but not great
Would Recommendhas a hard time with heavy loads like a comforter or bath mats. always having to re adjust the load so it can spin properly and complete the cycle. the AI wash setting is super convenient
Recurring Failure
Would Not RecommendWe installed this washer in September of 2023. Pump failure 10 months later and LG replaced it under warranty. The replacement pump just failed after 9 months. Replacement parts only have a 90 day warranty. Obviously, the pump is not a quality component and they are aware of it. We are not going to pay to fix it again. Replacing the entire washer/dryer set-up with a different brand. And to the person that said how awful LG's customer support is - I totally agree. No one wants to own this...
Hi, Mar. Thank you for sharing your experience with us. We understand your concern about the repeated issues with the pump on your LG Washer (WM6500H... Read More
Sleek Smart Machine
I like the machine a lot. I do like the modern sleek look it cleans very well, the AI functionality works great. I do wish the knob used to Switched between cycles was a little sturdier, but not a huge deal. Overall, very happy with the machine.
From lg.com
We’re so glad to hear you’re loving the sleek design and powerful AI functionality! 💡✨ It’s all about that perfect balance of performance and style. ... Read More
DO NOT BUY
Washer is junk. Should not have purchased a washer and dryer from LG. You do not back your products.
From lg.com
Hey there Mike! We want you to have the best experience with your LG washer, and we'd be more than happy to look into this further with you. Please se... Read More
Great machine
Great machine. It cleans my clothes the way I need it to and I am able to control the machine from my phone which is a huge plus.
From lg.com
Hey there—thanks for sharing! Truly a clean machine dream! 🧼✨ We're happy to hear your clothes are coming out just the way you like with your LG wash... Read More
[This review was collected as part of a promotion.] Washer works great. It's the first LG washer that we purchased and love it.
From lg.com
We’re so happy to hear that you’re loving your first LG front load washer! It’s awesome to know it’s working great for you. We’re all about providing ... Read More
Best Washer and Dryer Ever
I bought this washer with some skepticism from a review. I decided that this was just one person review. This is the best machine I have ever purchased in my life time. It is what a person needs in their washroom. I can do so many things with it remotely. It reminds me when the wash is done and even better it continues to remind me if the laundry is not removed. With that being said I went and bought a dryer to compliment that amazing washer. Great product truly satisfied and a customer of L...
From lg.com
Hey there. We’re thrilled to hear you’re so satisfied with your washer and dryer! It’s great that the features, like remote control and reminders, are... Read More
AI function is great!
[This review was collected as part of a promotion.] Love it! Large Capacity and AI function is handy. Easy to use.
From lg.com
Hey there. We're so glad you're loving your LG washer! 😍 The large capacity and AI function really make laundry easier and more efficient. If you're ... Read More
QUIET OPERATION NEED QUIETER
LOVE, EASY TO OPERATE, NEED BIG SCREEN LIKE CAR NAGIVATION
From lg.com
Hey there. Thanks for your feedback on your LG washer! It’s great to hear that you love how easy operating is. A larger screen, like those in-car navi... Read More
Great features
We bought this washer a month ago and we are very pleased with it. I was surprised how easy it was to add a washing cycle to the main cycle menu. The large capacity is great for a king size quilted bedspread.
From lg.com
We’re so happy to hear that you’re enjoying your new washer Nan! It’s awesome that you found it easy to add a washing cycle to the menu – we’re all ab... Read More
Not reliable
Would Not RecommendPurchased Feb 2024, with extended warranty. 3 months later the control board went out and now Dec 22, 2024 I have an error for vibration sensor is not working, which makes the washer unable to spin. I called LG and and service is still pending they have no urgency and it seems like it is difficult for them to find repairman. I will never buy LG again.
Hi, there. Thank you for sharing your experience with us. We understand your concern about encountering repeated issues with your LG washer (WM6500HB... Read More
review
[This review was collected as part of a promotion.] great machine, quiet, does good work. i would like more information on your products.
From lg.com
Hi there, we understand and appreciate you taking the time to share your experience with the 5.0 cu. ft. Mega Capacity Smart Front Load ENERGY STAR® W... Read More
Hello there! Thanks for the review. Always great hearing your dishwasher is delivering the strong performance and shelving space you were hoping for. ... Read More