
Ratings & Reviews for KitchenAid 24.8-cu ft Standard-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker Stainless Steel with PRINTSHIELD Finish ) ENERGY STAR Certified
Ratings may include incentivized customer reviews.
What Customers Are Saying
The refrigerator is praised for its great design, spacious interior, bright LED lighting, and high-quality build. Many customers highlight the efficient cooling, convenient features, and long-lasting durability. However, some have experienced issues with malfunctioning components like the ice maker and water dispenser, as well as cooling system problems. A few customers also note the refrigerator can be noisy. Overall, the reviews present a mixed picture, with the majority of customers very satisfied, but a significant number encountering quality and reliability problems.
Customer review summary generated by AI, including incentivized reviews.Game-Changing Layout & Lighting!
Would Recommend[This review was collected as part of a promotion.] I bought this KitchenAid side-by-side refrigerator new about a month ago, and I’m absolutely thrilled with it.The interior layout is hands-down my favorite feature. I can fit so much more food in both the fridge and freezer compared to my old one — the shelving and door configurations are incredibly smart and practical. Every shelf is lit from front to back with bright, even lighting, so I can actually see everything at a glance. No more diggin...
From kitchenaid.com
Food gets spoiled easily on the top two shelves
Would Not RecommendTemperature in refrigerator is not cold enough, freezer works well. Food such as milk on top shelf can turn spoiled in a few days.
From kitchenaid.com
Another Classic
[This review was collected as part of a promotion.] I replaced my old Kitchen aid side by side with a new one the old one lasted 18 years with only replacing the ice maker. I hoping this one is as good as the last one.
From kitchenaid.com
Bad Design
Would Not RecommendThis fridge has design flaws. 1. After two attempts to repair the issue, the fridge still freezes over. This is due to the fan motor not being strong enough or remain on long enough to pull air through to dry the cooling components. The fridge then shuts down on its own and ruins a refrigerator full of food. This design was an attempt to make it more energy efficient by not having a heating process to dry the coils and keep it frost free. 2. If the fridge isnt leveled just right, the...
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...
Great product
Would Recommend[This review was collected as part of a promotion.] Bought this a month ago and it is working great so far.
From kitchenaid.com
Great features
Would Recommend[This review was collected as part of a promotion.] This is a great fridge. I wish the drawes were a little sturdier
From kitchenaid.com
Parts Break on everything
Would Not RecommendIce maker had to be replaced 3 times. The drawers are all cheap and the plastic handles snap. Avoid this Fridge as the quality is lacking and good luck finding decent replacement parts.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...
TRASH!!!
Would Not RecommendI bought this refrigerator about a year ago and have absolutely nothing but issues. The freezer and ice maker are extremely loud (when the ice maker actually works) even just filling up with water is horrible. The ice maker has now broken three times. They sent out a tech and we needed a whole new freezer door. Waited forever and when the door finally showed up it wasn't even the right color so we had to wait on another one. The repair company never got back to us to install the door so I had to...
From kitchenaid.com
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAi...
Kitchen Aid Fridge
Would Not RecommendI bought this fridge a few months ago and I do like it. I like the double doors better than the freezer on the bottom. I love the ice dispenser. I find the controls confusing to operate. One day shortly after I had it the freezer was not working. Don't know why but reprograming took care of that issue. The reason I decided to write a review is that there are very sharp edges on the drawers in the fridge. I already cut my knuckles once. Really, they are metal and razor sharp. The drain for the ic...
From kitchenaid.com
Good deal for the money.
Would Recommend[This review was collected as part of a promotion.] Was not my first choice but had to find something that fits in the kitchen. I decided on this model/brand as it shows to be reliable. Only had it for less than a month but appears to be working as advertised. Hoping this lasts at least 15 years like the Kenmore I had before.
From kitchenaid.com
Beautiful, huge
Would Recommend[This review was collected as part of a promotion.] Was difficult to get through the door. Easy to install once inside.
From kitchenaid.com
Great refrigerator
Would Recommend[This review was collected as part of a promotion.] It’s everything and more than I expected. Clear drawers. Nice finish. Very roomy. Looks nice in my kitchen.
From kitchenaid.com
Wonderful!
Would Recommend[This review was collected as part of a promotion.] This refrigerator is great. Room for all kinds of stuff. Keeps food really well. Looks beautiful.
From kitchenaid.com
Great Refrigerator except.
Would Recommend[This review was collected as part of a promotion.] This Kitchen Aid refrigerator is outstanding. It is beautiful and spacious. The only reason why it has 4 stars is because of the ice maker. The cubes are so small, they melt very quickly and if you try to get an ice cube from the dispenser bucket inside the freezer, the least bit of ice build up will not let it close and you have to pull out the whole bucket and find out why it will not close. Why they changed from the large wedge shaped cu...
From kitchenaid.com
Good product but needs a couple of minor changes
[This review was collected as part of a promotion.] Would like more space on the refrigerator side and a larger ice bin in the freezer. Overall, a good product so far.
From kitchenaid.com
Miss the good old days
Would Not Recommend[This review was collected as part of a promotion.] They just don’t make them like they used to. Drawers very cheap qualityAnd handles not level with each. The ice on the door is a nice feature. Outside seems sturdy but shelving inside along with drawers just seem cheap.
From kitchenaid.com
Great feature and functionality
(This review was collected as part of a promotion.) I bought this side-by-side 3/5 years ago ,it has lot of space in the fridge and the frizer . I am really happy that I have it .
From kitchenaid.com
Features are good
[This review was collected as part of a promotion.] Roughly 6 Months old and no ice or water. Unit broke about a Month ago, still waiting to make the full repair. The scheduled repair ( second visit ) the 22nd of September. Seems too long, but maybe this is normal?? Repair guy had US take the draws out. Leaving with the draws out; Fridge had to be moved out to reinstall he draws. Just seems unprofessional maybe this is normal?? Thanks for asking…….
From kitchenaid.com
We regret to hear that your Refrigerator is not living up to your standards. We apologize for the concerns that you are experiencing with your Refrig...
[This review was collected as part of a promotion.] I bought this a month ago, and although I like it, the filter for water keeps popping out and I have to call service.
From kitchenaid.com
A BIG Disappointment
Would Not RecommendWe bought this fridge in March of 2023. It is now August 2025. The ice maker has broken twice. The lights on the freezer side have already gone out and the indicator that the water filter needs replacement is broken. We paid over $1000.00 more for this fridge because it was a reputable brand and the quality appeared to be WAY above the competition. We were VERY wrong. Consider us very frustrated.
From kitchenaid.com
We regret to hear that your Refrigerator is not living up to your standards. We apologize for the concerns that you are experiencing with your Refrig...
We are truly sorry to hear about the trouble you're having with your KitchenAid® refrigerator. We understand how frustrating it is when your appliance...