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20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid 20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.1
382
Review
 4.1 out of 5
382 Reviews


75% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator for its sleek, modern design and counter-depth fit that maximizes kitchen space. Most highlight impressive storage capacity, efficient organization with adjustable shelves, and quiet, reliable cooling performance. Many commend the convenient ice and water dispenser with filtered water quality, though some note the dispenser runs slow and water lacks coldness. A few report minor issues like squeaky doors, insufficient freezer bins, or occasional mechanical failures. Overall, reviewers consider it a dependable, attractive appliance worth the investment.

Customer review summary generated by AI, including incentivized reviews.
382 Customer Reviews

KitchenAid of excellence

Would Recommend

[This review was collected as part of a promotion.] Wonderful refrigerator. I love all of the features. I was most drawn to the KitchenAid brand and their quality and excellence.

June 12, 2026

From kitchenaid.com

Great looking fridge!

Would Recommend

[This review was collected as part of a promotion.] Really love this fridge. I don’t miss the lost space due to being countertop depth and it makes it look so much better. The handles are stylish and very sturdy. The wood detailed door makes it look high end. Cools great and is easily adjusted as needed. Wipes clean easily with just a wet rag.

June 12, 2026

From kitchenaid.com

Stunning

[This review was collected as part of a promotion.] The refrigerator is stunning. It is efficient and very easy to use but overall I love KitchenAid products and I have never been disappointed.

June 12, 2026

From kitchenaid.com

Space efficient star of my kitchen

Would Recommend

[This review was collected as part of a promotion.] I love the overall space efficiency in my kitchen have a side have a side by side refrigerator that is counter depth kitchen KitchenAid Side KitchenAid side by side is great overall sleekness, it's lighting, any door ice the door ice and availability availability. I recommend buying an Allstate extended appliance warranty,p if available.

June 12, 2026

From kitchenaid.com

Thrilled with our purchase!

Would Recommend

[This review was collected as part of a promotion.] While the actual cubic area is smaller than my last refrigerator, this KitchenAid has way more capacity than my last one, particularly on the door shelves. I used to have to put a lot of things on the interior shelves, but now all those things (sauces, dressings, jellies, etc.) all fit nicely in the door. Similarly, we found the same additional space in the freezer due to the way the ice maker fits and doesn't take up as much space as in our la...

June 12, 2026

From kitchenaid.com

Great refrigerator

Would Recommend

[This review was collected as part of a promotion.]

June 12, 2026

From kitchenaid.com

Great Looking Fridge

Would Recommend

[This review was collected as part of a promotion.] Overall, a sleek, high-end looking refrigerator that performs well so far. The exterior water dispenser works well and can be programmed to fill water bottles with a precise amount, which is both convenient and efficient. Ice production took about 24 hours to fully replenish from empty. The interior has a premium appearance, is well lit, and makes it easy to see contents at a glance. From an ergonomic standpoint, frequently used items are easy ...

June 12, 2026

From kitchenaid.com

Nice Refrigerator, Looks Great Too!

Would Recommend
June 12, 2026

From kitchenaid.com

Love this refrigerator!

Would Recommend

[This review was collected as part of a promotion.] After much research, I finally ordered this refrigerator. I could not be more pleased with it! I love everything about it. It has a modern sleek look . It has good capacity with the door shelves larger than normal, and the frig shelves set back making for easier access to items. My favorite thing is the ice maker, also the measured fill for water. The wooden shelf, gray interior and lighting are very nice touches.

June 12, 2026

From kitchenaid.com

Great service! Great delivery team!

Would Recommend

Fast and efficient transport and service! Very polite and helpful delivery men! They were kind and did a great job! I would highly recommend Lowe’s salesman Jay, and delivery team! My prior KitchenAid refrigerator lasted 17 years! Great product! 👏👏👏

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Leaked! Awaiting a replacement!

Would Not Recommend

Leaking. Waiting for replacement. We were the last on the delivery truck.. lots of fingerprint and they didn’t wear booties over their shoes.

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Nice looking...lots of shelves

Would Recommend

Love it...thought I wasn't going to light the softer lighting but I do...it's quiet and nice design

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Serious problem after 10 days

Would Not Recommend

10 days after delivery, we woke up to a frozen water line/won’t dispense water. After troubleshooting (ultimately unplugging unit for an hour), water dispensed again…only to wake up to the same problem the next morning. (Refrigerator set to 38°, freezer 0°, filter properly installed, water line properly installed etc). We are so incredibly disappointed because we invested in a KitchenAid to replace our previous refrigerator.

June 3, 2026

From kitchenaid.com

Response from Consumer Care

We are so sorry to hear you're dealing with a frozen water line on your KitchenAid® refrigerator. We know how disruptive and frustrating that can be, ... Read More

Consumer CareJune 4, 2026

There’s no drawers in freezer only shelves.

Would Recommend

I like the lights throughout the machine.

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The refrigerator is absolutely gorgeous

Would Recommend
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zero clearance hinges

Would Recommend

Love the fact this model has Zero-clearance hinges, which allow French door and side-by-side refrigerators to be installed tightly against walls or cabinets. Other frigs have hinges that open up another 2-4 inches WIDER than the width of the closed frig. Has all the space we need in a 36 inch model, just rearranged smarter. Water and ice flows quickly from the door.

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Love this fridge…tons of storage shelves!

Would Not Recommend

Love the ice and water on the door. Controls are easy to use. Tons of shelving. Still getting used to the gray interior but i like it!

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Gorgeous with a great ice maker.

Would Recommend

The manufacturer of our previous refrigerator replaced the ice maker four times in six years and each time it would work for a while but then freeze into a solid block. The Kitchen Aid ice maker works perfectly. Also, when we opened either of the doors on our old refrigerator they swung out to the side and hit the adjacent cabinets. This forced us to keep the unit pulled out several inches past counter depth. The hinges on theKitchen Aid allow the doors to open without inferring with adjacent c...

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Good!

Would Recommend

We really enjoy the fridge, and it has plenty of storage. But the ice maker seems to be really slow at making ice.

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