Ratings may include incentivized customer reviews.
What Customers Are Saying
The product received mixed reviews. Many customers found it to be great, cute, and customizable, with their children enjoying it. The assembly was generally easy, and the quality was considered good for the price. However, a significant number of customers reported major quality issues, including warped and damaged wood, missing parts, poor paint quality, and difficulty with assembly. Several customers mentioned the product falling apart within a few months of use. The overall consensus is that the product has a good design, but the quality control and manufacturing need improvement.
Customer review summary generated by AI, including incentivized reviews.Disappointed — Does NOT hold up to outdoor element
Would Not RecommendI wanted to love this playhouse because the modern design is super cute, but unfortunately, as many other reviewers have noted, it simply does **not** hold up outdoors. We knew wood outdoor play sets often need extra protection, so we actually applied outdoor waterproof paint to all the panels before assembling it. Even with that extra prep work, the wood on the roof and trim is severely cracking, splitting, and peeling. The paint finish on the outdoor counter/play grill area is completely wear...
From kidkraft.com
Poor quality
Would Not RecommendI bought this for my granddaughter for Christmas. It is not the white painted on but the wood one. I would not recommend this playhouse!! Terrible construction or material etc. Within 6 months the door warped have to rig it and put slide lock on it to keep door closed. Looks as if we’ve had it for 6 years it is so faded looking. Every time we go outside for her to play in it we find where screws have fallen out ???? It’s like the material swells and pops the screw out. Wood cracks. I just thi...
From kidkraft.com
Falling apart in 3 months
We got this for our kids for Christmas. Putting it together was relatively easy and we painted it using high quality outdoor paint. In 3 months, it’s basically falling apart. There are huge cracks in the door and on every side. The grill is warped and lifting. I can’t believe it looks this bad in such short a time- it’s an absolute rip off for the price. I would not recommend.
From kidkraft.com
We're so sorry this set did not meet your expectations! Please feel free to contact us at customerservice@kidkraft.com if you need assistance with rep... Read More
Sub par manufacturing!!
Would RecommendI purchased for my daughter for Christmas, took me a half a day off and on to build it. Brand new boards came cracked and some parts didn't line up. Wherever you build it plan to leave it there. It is hollow and heavy enough to break if it's shifted in any direction while moving to final destination. After a few months outside the wood swells up and separates. Now I have to drill additional screws in it and add other board to fortify and stabilize.I recommend for indoor use only.
From kidkraft.com
We're so sorry this set did not meet your expectations! Please feel free to contact us at customerservice@kidkraft.com if you need assistance with rep... Read More
Definitely recommend. Great for indoor or outdoor
Would RecommendGood instructions and easy to follow. The parts are well organized in the shipping box and individually marked for easier setup. Total build time was about 4.5 hours. Recommend using an electric screw driver (instead of a drill) to quickly assemble the parts without worrying about overdriving screws and bolts.
From kidkraft.com
Easy Assembly
Would RecommendAll the parts were there. Went together in about 5 hours. Recommend having a battery powered screwdriver, made everything go much smoother.
From kidkraft.com
Really cute playhouse
Would RecommendMy daughter and her husband got this for my granddaughters birthday. It was damaged in a few places. She emailed customer service and we received the new parts within a week or two. The wood is not quality wood but the main issue is it’s not painted. It has a light primer on it. I got white outdoor paint that was a primer and a paint and painted the outside and the inside. I also stained the roof and the picnic table and grill. I did numerous coats. We live where the sun will warp t...
From kidkraft.com
somewhat disappointed
Would Not RecommendWe were so excited to purchase and assemble this playhouse for our 2 1/2 year old granddaughter. My husband is very handy and often assembles products and yet it took him about 4 hours to assemble the house. The picnic table top arrived damaged and he had to make repairs to it for it to be usable. Several pieces of the wood were in very poor condition, including the inside of the door and the mailbox. Overall the quality of the wood was not what we had expected it would be . On the plus sid...
From kidkraft.com
Oh no! We’re so sorry to hear that your item arrived damaged, and we'd like to make it right. Please contact us at customerservice@kidkraft.com, and w... Read More
poor quality doesn't last
Would Not RecommendI am so sad about this product. It was out of stock for a long time and i jumped on it as soon as it came available. When we first got it the paint job wasn't great and there was split wood but what do you do when it takes like 7 hours to put it together? so we kept it and the kids loved it and have had countless hours of fun but the wood is warped the paint is coming off it looks terrible and like we have had it for forever! I just really expected a much higher quality product for the money a...
From kidkraft.com
Oh no! We'd love to learn more and see if we can help resolve the issue. Feel free to contact us at customerservice@kidkraft.com. -The KidKraft Custom... Read More
Overpriced for the quality
Would Not RecommendIt’s cute but most of the wood is warped or damaged. Lots of chipped wood and areas where kids could get splinters. Roof is warped. It takes a long time to put together and is definitely not sanded or painted very well (very raw looking). I’d return it for a new one but then we’d have to take this one apart and put the new one together all over again. I think they know what a pain that is so they don’t care about sending out damaged materials knowing that people won’t be able to do much about it...
From kidkraft.com
We're very sorry to hear that your playset arrived with damaged parts! Please send an email to customerservice@kidkraft.com, and we can get replacemen... Read More
Noxious smell, defective parts
Would Not RecommendThis was a gift and my kids were so excited to get it. Alas, in merely unpacking all the pieces, the smell was so noxious that I came close to vomiting. I haven’t even started to assemble it yet and I’m worried about my kids getting near it. Multiple pieces have warped paint and cracks, too. Adding further confusion and frustration - although all of the parts are numbered, certain numbers are inexplicably skipped (both from the parts themselves and the list of parts in the instructions. Where is...
From kidkraft.com
Oh no! We are sorry your playhouse arrived with damaged and missing parts. We'd love to learn more and see if we can help resolve the issue. Feel free... Read More
quality
Would Not Recommendpoor craftmanship- wood was horrible, half the paint was coming off some pieces were split. horrible experience for a Christmas gift
From kidkraft.com
Thank you for taking the time to provide your feedback! We'd love to learn more about your review and see if we can help resolve any issues. Please fe... Read More
Adorable playhouse
Would RecommendBeautiful playhouse. We customize it to match our house. It looks great abs my daughter loves it
From kidkraft.com
well organized packing
Would RecommendAssembled this for a friend. It took me 3.5 hours to assemble and I'm quite experienced with furniture assembly. Good instructions, just lots and lots of screws and parts to figure out. Fasteners (many screws!) were VERY well packaged and labeled, plus some "extras" were specifically included, something lots of other companies don't do. Seemed well packaged and arrived in good condition. A few boards slightly warped but it's wood so to be expected! Cute playhouse overall .. I recommend c...
From kidkraft.com

Thank you for your feedback. We're sorry to hear the playhouse did not hold up as expected in outdoor conditions. We appreciate you sharing your exper... Read More