Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

20-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for Kenmore 20-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker Stainless Steel ) ENERGY STAR Certified

4.0
108
Review
 4 out of 5
109 Reviews


75% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior with ample room in both the fridge and freezer compartments. Customers appreciate the convenient ice and water dispenser in the door and the sleek, fingerprint-resistant stainless steel design. The appliance is also praised for its quiet operation. However, some users have experienced issues with the ice maker and water dispenser, and a few noted the lack of adjustable door shelves in the freezer. Overall, the positive reviews outweigh the negative, indicating that this is a generally well-received product.

Customer review summary generated by AI, including incentivized reviews.
109 Customer Reviews

Long wait, damaged

Would Not Recommend

I hate lowes so much for this. I waited 3 weeks without a fridge and got this one damaged..like badly. I sent it back but my refund will take weeks now because I paid in cash.

September 4, 2026
Verified Purchaser
Was this Review Helpful ?

Don’t buy!

Piece of junk. Ice maker stopped working, plastic tab on filter door broke off. now filter door is hanging, cannot close. Freezer is too warm on highest setting and refrigerator freezes everything. We’ve only had it for 2 years. Don’t waste your money.

August 9, 2026
Was this Review Helpful ?
Response from Kenmore customer service

Thank you for purchasing Kenmore. Your experience is not what we strive for and we would love the opportunity to better your Kenmore experience. Due ... Read More

Kenmore customer serviceSeptember 2, 2026

KenmoreAppliances

Looks so sleek , perfect size

Would Recommend

Love the stainless steel design

January 25, 2026
Verified Purchaser
Was this Review Helpful ?
Response from Kenmore customer service

Thank you for purchasing Kenmore and for your 5 star review! We are thrilled to hear you love your Kenmore refrigerator and hope that you will consid... Read More

Kenmore customer serviceFebruary 6, 2026

KenmoreAppliances

So many things 'wrong' with this refrigerator

Would Not Recommend

My previous refrigerator was a similar Kenmore model from 13 years ago. It was a much better engineered and detailed refrigerator. Regarding the newer model: On the door display, the buttons for cubed, crushed, water are gray print on a black backgroun, wh no back-lighting. It is bet difficult to read,. The drawings on the specs are not accurate. Be aware that they have added multiple plastic housings to the top of the refrigerator; not shown in the images. (Adding to the height) The conne...

January 2, 2026
Was this Review Helpful ?
Response from Kenmore customer service

Thank you for purchasing Kenmore. We are sorry your refrigerator has not met your expectations and would like the opportunity to discuss the issues ... Read More

Kenmore customer serviceJanuary 8, 2026

KenmoreAppliances

mine is 31 years old!

Would Recommend

Mine is 31 years old, but he just gave up the fight today. has always been very reliable, ice maker quit about 5 years ago and I did not repair. Otherwise has been great until this week when I noticed the freezer wasn't doing so good, and this morning I can tell the whole thing isnt' really cooling anymore. This one here is the closest model to the one I have, wish it didn't have all the digital, something else to break! It doesn't need to last 31 years though, Im sure Ill be gone by then!!

July 22, 2025
Was this Review Helpful ?
Response from Kenmore customer service

Thank you for purchasing Kenmore and for your 5 star review! We are thrilled to hear you love your Kenmore refrigerator and hope that you will consi... Read More

Kenmore customer serviceJuly 30, 2025

KenmoreAppliances

Nice item

Like the size and look. Wish Lowe's installation had been better. Ice and water not working.

May 27, 2025
Verified Purchaser
Was this Review Helpful ?
Response from Kenmore customer service

Thank you for purchasing Kenmore! We hope you are enjoying your Kenmore refrigerator and would love to hear how we could better your Kenmore experien... Read More

Kenmore customer serviceMay 28, 2025

KenmoreAppliances

I NEED PARTS FOR REFRIGERATOR MODEL 50023

Would Recommend

We have Model 50023 and the shelves are breaking as well along of it has broken pieces so we put it as the outside fridge but shelves are cracked both the inside shelves and the shelves in door I would like to know how to replace them and light bulb in fridge please anyone as refrigerator freezer are still running

January 21, 2025

From Kenmore

Beware Of Height

Would Recommend

Neither the Kenmore nor the Lowe's site account for the electrical connection being ON TOP of the unit. The height is actually 1 1/2" to 2" more than the 70 " listed on the sites. Lowe's installer could not figure out the water connection. Turns out it is a simple push-in "barb" tube fitting on the fridge, and the same on the water valve via a plastic fitting (supplied). Plastic tubing is also supplied - no SS hose required. Otherwise, the unit is a dream - whisper quiet, attractive, large freez...

January 4, 2025
Was this Review Helpful ?
Response from Kenmore customer service

Thank you for purchasing Kenmore and for your 5 star review! We are thrilled to hear you love your Kenmore refrigerator and hope that you will consid... Read More

Kenmore customer serviceJanuary 6, 2025

KenmoreAppliances

Quality basic fridge

Would Recommend

I was tired of my old fancy fridge that broke quickly and had black mold growing in it. This side by side fridge is very simple. It has filtered water and ice and an easy to adjust touch screen temperature setting. It is spacious enough for our family of 4 (we do have a small fridge in the garage for drinks). It’s very quiet unless the ice drops into the bucket. I would recommend.

December 31, 2024
Verified Purchaser
Was this Review Helpful ?
Response from Kenmore customer service

Thank you for purchasing Kenmore and for your 5 star review! We are thrilled to hear you love your Kenmore refrigerator and hope that you will consid... Read More

Kenmore customer serviceJanuary 2, 2025

KenmoreAppliances

No Ice Maker

Would Not Recommend

Brand new Fridge delivered, only to find that the icemaker connection is not installed. No ice and no contact from Lowes Customer Service. I've spent 10s of thousands of dollars at Lowes and have never been satisfied with their online support. Do better. -Disappointed Veteran.

August 10, 2024
Was this Review Helpful ?

I got 10-20 % less small cubes of ice in 24 hrs.

Would Not Recommend

I had to check the item # and model # of my refrigerator to make sure I bought the same refrigerator that other reviewers talk about. Right from delivery I got sparingly ice cubes, no airflow like the book says, refrigerator temperature in the danger zone and spoiled food. I was floored with the warranty service report. He stated there would no more ice because the tray was too small. I saw a small ice tray, but it never released ice into the bin and make more. Other reviews stated ice and wate...

July 16, 2024
Was this Review Helpful ?
Response from Kenmore customer service

Thank you for purchasing Kenmore. Your experience is not what we strive for and we would love the opportunity to better your Kenmore experience. Du... Read More

Kenmore customer serviceJuly 16, 2024

KenmoreAppliances

Good Fridge

Would Recommend

[This review was collected as part of a promotion.] I like that fingerprints don't show. I like the ice and water dispenser in the door. I don't really care for side by sides.

May 1, 2024

From Kenmore

Adequate Product

Would Not Recommend

Not impressed with side by side - not much room in freezer - impossible to store a slab of ribs. Do like the Water and Ice Dispenser and Fingerprint resistance

May 1, 2024

From Kenmore

nice fridge

Would Not Recommend

I love that the fingerprints are resistant on the surface. Fridge side is decent sized, can fit a good amount of items in there. The freezer side is again, in my opinion, too small to hold much food.

May 1, 2024

From Kenmore

reasonable

Would Recommend

[This review was collected as part of a promotion.] While this product won't work well with bigger family this is a perfect product for couples to smaller families. Deep bins on the door help for additional space. Adjustable shelves also help create more space. Ice maker always a plus to have, drawers in both fridge and freezer are very spacious. Over all wonderful product with great space capacity.

May 1, 2024

From Kenmore