Ratings & Reviews for Jackery Explorer 3000 Pro (3024Wh) with Transfer Switch 3000 -Watts Portable Power Station (2 Solar Panels Included) (Battery Included and Charger Not Included)

Marked as Delivered 10/17 but no generator

I only received the transfer switch. The order has been marked as delivered yet never received the solar panels or the solar generator. I called Lowes and got told it was sent directly from the manufacturer and I need to follow up with FedEx. It seems when you make a $2500 purchase you would get a little more help. This may be a great generator but you will never no because you wont get it and they will mark the order as delivered and wash their hands of any responsibility.

lack of multiple tracking numbers was an issue

Only one tracking number for four different boxes, first tracking number indicated the entire delivery was complete. The transfer switch is all that came and no notes about different numbers or anything. There were four separate items sent, last one came about 6 days after the first.

love my explorer 1500

Performed beyond my expectations, so I bought a second one. For quicker charging I purchased additional solar panels. Got me through hurricane Helene so well I forgot the electric was out, lol. Powered my lights, microwave, countertop ice maker, television, Keurig, toaster oven, room air conditioner all without a serious depletion of the generator. Due to the additional panels, sold separately, recharge was quick and easy even on cloudy days. Pass through charging capabilities was nice too....

I hate my Jackery Explorer 300 Generator

Hurricane Helene hit our small town early one morning on 27 September 24 and it left us in the dark for several weeks. During that time I needed a generator to power our fans and recharge our cell phones. I called customer service and she said the Jackery 300 Generator was excellent. I ordered it and it was garbage. It’s used for a small laptop. I just returned it and never used it.

Did not come with solar panel

Do not buy jackery. Not worth the money and it’s not the first time they leave stuff off your order.

SCAM COMPANY!

I ordered a compete set with a generator, 2 solar panels and a transfer switch. I only received the transfer switch and my order was stating that everything was delivered. I called the compay but of course they were closed. I called lowes and was told to go in person to a store. I went to the store and they were able to assist me in a refund. I read comments that other people did not receive their complete order. I am 78 years old and it's a shame that you have to deal with crap like this!

Power Box

Great product, unfortunately I received a 3000Pro with cooling fan issues. About 50/50 of the time when charging it would make a loud grinding noise, but sometimes it would not. And would make the same noise when powering something up. But it gave no fault codes and performed as intended. Returned due to this one having issues with grinding noise I believe from the cooling fans. But will consider buying the same unit again.

Shipment not complete.

Received only 2 items (Expansion Battery & Solar Panels). Main part (Explorer 2000 Plus) not received. Cannot review the product without the ability to test it!

Didn't receive solar panel

The battery arrived yesterday. No solar panel. I talked to the FedEx driver. His computer only showed one item. Will the solar panel Coe in a separate shipment? Where is my solar panel?

very good

The Great Customer Service 😃

Good Product,Got Everything in My Pickup Order Earlier 🤓😊 ! Haven’t Used the Solar Generator Yet,I’m Real Happy with it for Now! Looking Forward to Using it for Home Backup when I Need It!! Thank You Jackery! 😇🙃

Great customer service

Awesome

well made. not sure about the solar charger

very well made. I like that I can pug in to a 110 volt socket as well as USB ports. Nice panel that tells you what the draw is on the charger. I tried using the solar panel but even in direct sun there seemed to be very little input to charge the unit. Does have the ability to charge from 110 or from the car 12 volt cigarette lighter socket