Ratings may include incentivized customer reviews.
What Customers Are Saying
The product offers a mix of positive and negative experiences. Many users find it effective at cleaning floors, especially in kitchens and bathrooms, and appreciate its convenience and quiet operation. However, some report issues with short battery life, water leakage, and the need to frequently replace the mop pad. Performance may be limited for larger spaces or heavily soiled floors, and there are reports of the product failing within a year. Overall, it seems suitable for light, routine floor cleaning in smaller areas, but may not meet more intensive cleaning needs.
Customer review summary generated by AI, including incentivized reviews.Where is support hiding
Would Not RecommendWork great for six months then died. Online with product support for two months to no avail. Have done everything that they've asked have done everything they've wanted yet I have a nonworking six month old brava jet.
From store.irobot.com
Hi iRobot Customer, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in ord...
Was good when it worked!
Would Not RecommendIt was great when it worked! Had it about a year and it now goes about a few inches and stops.
From store.irobot.com
Hi Jane, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the o...
Hi Jane, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the o...
Cute iRobot, bad performance, and worst customer service
Would Not RecommendThe great thing about Braava is that it is superb cute. BUT It stopped functioning after a week. The rubber on the wheel dropped off. And then the entire cycle was out of order. It is true Braava is too small for large space like any living room. It worked only 1,5 hour max for the first time. The second time it worked only few minutes and it turned off. Didn't figure why. More issues showed up and it became nightmare. Since December 2021 I am calling every second week the customer service for i...
From store.irobot.com
Dear Zuza, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail in ...
Dear Zuza, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail in ...
I LOVE THIS LITTLE GUY!
Would RecommendI received this as a Christmas gift from my kids last year and was skeptical. I am someone who scrubbed my kitchen floor on my hands and knees because I thought mops just pushed around the dirt and didn't get the floors really clean. Since setting this little robot loose, I've only scrubbed my floors the old way twice within the past year. This little mop is amazing in the quality of mopping it does. I've used it on linoleum, tile and even my hard wood floors. It does an amazing job. I do run it...
From store.irobot.com
Misleading descriptors
Would Not RecommendLooks like it cleans fine; but, before i bought this, i looked all over their site and they specifically said ALL roombas and braavas we're compatible with alexa. Get this home to find out if it's not even wifi. It is nluetooth only and will not work with alexa. They need to fix their propaganda
From store.irobot.com
I do not recommend this product.
Would Not RecommendI got this for my parents who for tiled house, First few days we were in love with the product.. taking videos of how it works without making any noise...It used to take hrs cleaning one room, but we were still happy to own a robo. However the happiness did not last long, the braava does not seem to move at all now, it keeps cleaning just 1 tile. The battery seems to be ok. As recommended by many videos, removed the hair/clogs by tapping etc, however this robo doesnt want to move or clean. I tho...
From store.irobot.com
Hi SG, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opp...
Hi SG, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opp...
Excellent product
Would RecommendI live mine 1700 sq ft. Does not miss any spots . Works for me very well . Absolutely I recommend and will buy again
From store.irobot.com
Wonderful
Would Not RecommendThis is a wonderful product! Turn it on and forget it! I have 3 dogs and 4 cats so imagine the fur!
From store.irobot.com
Works fairly well. Lasts only a few months.
Would Not RecommendWorks well for pet hair and dust. The mopping pads don't work well and just smear whatever was on the ground. The dry mop helps get things that a Roomba cannot and runs quietly in the background. It is very easy to use, HOWEVER, these things do not last and cannot be easily repaired like a Roomba. I've had 2 different issues with the wheels and have been sent replacement machines because I am within warranty. But once out of warranty if and when this happens I'll be left with a useless paperweig...
From store.irobot.com
Hello Ryan! We appreciate your patience, and the troubleshooting you have done with our Customer Care team. We would like to review this experience fu...
Hello Ryan! We appreciate your patience, and the troubleshooting you have done with our Customer Care team. We would like to review this experience fu...
Works well
Would RecommendIt does a great job. A bit slow because of its size, but no reason to care because it needs no help. It maneuvers around obstacles very well. We have laminate and vinyl and it works fine on both. So far I have only used plain water, but have some solution ordered.
Yes
Would RecommendOn all had floors. Works great! Saves my back and energy!
From store.irobot.com
Great for my apartment
Would RecommendUse this to clean with my one bedroom apartment after it's vacuumed. Would recommend upgrading to the higher model if you mop often or with bigger areas, but works great for my lifestyle for the price.
From store.irobot.com
recomended product
Would RecommendI think this product is very useful for small scale use and easy to use
From store.irobot.com
Two dead in less than two years
Would Not RecommendMy replacement mopper robot has died. I originally ordered the first around June 2019. It stopped working and was doing this odd backward spinning action, etc. in October 2019. I had figured out it’s quirks and appreciated it’s small size and ability to get into tight spaces by this time. I contacted iRobot and after a process, received a new replacement for my four month old mopper. Fast forward to December 2020. It starts doing odd things again. Constantly stopping, not moving forward, going...
Would not buy again after two dead in two years
Would Not RecommendMy replacement mopper robot has died. I originally ordered the first around June 2019. It stopped working and was doing this odd backward spinning action, etc. in October 2019. I had figured out it's quirks and appreciated it's small size and ability to get into tight spaces by this time. I contacted iRobot and after a process, received a new replacement for my four month old mopper. Fast forward to December 2020. It starts doing odd things again. Constantly stopping, not moving forward, going i...
From store.irobot.com
Hello Leslie! Thank you for your feedback. This certainly isn't typical of the amazing Braava jet 240! We know that with general care, your robot is g...
Hello Leslie! Thank you for your feedback. This certainly isn't typical of the amazing Braava jet 240! We know that with general care, your robot is g...
I have two now
Would RecommendAfter my room a picks up cat have, etc, Riger washes the floors. They are clean all of the time. I have two Roombas and three washers. Rosie, Roxie, Rita, Ruby and Robbie. We are retired and in our 70's. I'm never cleaning a floor again. Love them all.
From store.irobot.com
I would recommend this product
Would RecommendWe use the Braava Jet to clean our hard surface floors, works well, happy with the unit
From store.irobot.com

Hi iRobot Customer, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in ord...