Ratings & Reviews for iRobot Roomba 960 Auto Charging Pet Robotic Vacuum Cleaner

Works

The product is doing as expected which is nice. Works well. Easy to follow app prompts and to operate a song the apps to adjust the times/days to work the floors. Very happy with the product.

No

My robot will not charge when it is returned to the charging station. It worked great the first little while and after a few months it will not charge correctly.

Stopped returning to charger.

I love this Roomba, and don't want to be without one, but after using it for several months, I agree with a lot of the other reviews. It just won't return to the Home base Charger correctly. It takes me a while of trying to line it up to charge, which is very frustrating. I have cleaned the the metal contacts on the charger itself as well as the on the Roomba and it still has a hard time getting back there. I'm not sure if another model would do better, or a different brand of robot vacuum. But ...

My back loves it.

Roomba has pretty much put the vacuum in the closet. Tested it after using our Dyson and it picked up a considerable amount of dust. Runs about 45 minutes between charges. Will not return to its home if you had picked it up to change rooms.

THE CHARHING IS A NIGHTMARE! SUDDENLY STOPPED WORKING!

The first couple of months the vacuum worked well, and then like 6 months after I bought this vacuum it started malfunctioning when it was time to charge. It does not return properly to the charging base, so it does not charge. Everytime I try yo use the vacuum it's so frustrating because the vacuum is not charged, so I have to move and move the roomba around the charging dock until it finally starts charging. The battery is always dead when I try to turn it on. I contacted iRobot and cleaned th...

Thought it was too good to be true - I was dead wrong!

I assumed that a small vacuum would lack the ability to produce enough suction to actually make a difference. I was wrong. I am absolutely astonished each time I clean the bin of this vacuum. It just works. Alone. I don't even have to watch. Utterly amazing. I can only imagine that many of the negative reviews are either due to misuse, abuse or user error. It's just so simple to use and the machine is very good quality. I bought three of them. If you have been skeptical, hesitant or doubt this p...

Charging/battery defective - no help from customer service

The robot cleans well when it's charged enough to, but it NEVER returns to the charging base properly. It pretends to but isn't actually charging, meaning the battery is dead literally every time you go to use it. I spoke to customer support and they told me the contacts were dirty, so I cleaned them and it helped for one clean. So you essentially have to clean the contacts every single time if you want it to work properly. Frustrating product, quicker to vacuum yourself. the second time leaving...

Cleans well but charging is a disaster - always dead

The robot cleans well when it's charged enough to, but it NEVER returns to the charging base properly. It pretends to but isn't actually charging, meaning the battery is dead literally every time you go to use it. I spoke to customer support and they told me the contacts were dirty, so I cleaned them and it helped for one clean. So you essentially have to clean the contacts every single time if you want it to work properly. Frustrating product, quicker to vacuum yourself.

Great Product!

Love it!!

Roomba is part of the family now...

A "Find Me!" command - like ringing a lost cell phone would be ***WONDERFUL*** We spend too much time searching for Roomba....

Better than my old 550.

I like this Roomba but it keeps getting stuck trying to go under my sofa and loveseat. Picks up dirt great.

Works great!

Does what it’s supposed to. No issues to date (used about 4 time at time of review. Easy to clean dust bin.

Great Cleaning Help!

The iRobot we bought does an excellent job of cleaning. We run it Monday, Wednesday and Saturday and are amazed at the dust that is collected. It's fun to watch it do its routine run around furniture legs, etc. We have moved a few things out of its way on those days.

Broke in less than four months

Not happy with Roomba or customer service. Had to have it repaired after only 3-1/2 months when the bin had to be replaced -- then only a few days after receiving the new bin it gives a code 6 of "move Roomba to a new location" and will not work at all. After speaking with customer service and them having me reboot the system but it still would not clear the error, they said I would have to send it in for repairs and they would charge me $139 to have it repaired. I've only had this less than fou...

Does not go in every room, takes too long because it goes over the same spots over and over again. Very loud. I wanted too like it.

Never try this

The hardware is not bad. But the software is getting worse and worse and worse. It makes the product useless! A very big disappointment