Ratings may include incentivized customer reviews.
What Customers Are Saying
The robot mop effectively cleans various hard floor surfaces, including hardwood, tile, and laminate. Many customers appreciate its convenience and quiet operation. However, some users have experienced issues with the battery, water reservoir, and wear of the wheels or treads. The mop may not perform as well on certain floor types. Overall, the product works well for many customers, but there are also a substantial number of users who have had disappointing experiences with its durability and performance.
Customer review summary generated by AI, including incentivized reviews.it's has been a hassle and a pain
Would Not RecommendI love absolutely love iRobot I got this for my Christmas present and I was like this is so amazing it worked for 5-8 weeks and then it didn't hold a charge I have 5 robots from you all good except this one it's been mopping for like 2-4 minutes and then it stops and spins in circles for 10 minutes and then starts mops 1 inch and spins and says battery low battery low but it's been on the charger for 3 days I'm really disappointed i go to school five days a week and it would be a game changer bu...
From store.irobot.com
Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd...
about 3 months used and doesn't work at all
Would Not RecommendI got this Braava 380 as a housewarming gift from my friend in June 2022. I have been enjoying this a lot until this device stopped working. I can't even use this device at all. When I put the mop on(of course it is fully charged), the blue light turns to red. I emailed to the customer service with this issue, but they never come back to me.
From store.irobot.com
Hi iRobot Customer, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in ord...
Hi iRobot Customer, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in ord...
Great when it works. But it rarely does.
Would Not RecommendBought my first iRobot Braava in 2016 and initially was extremely happy with it. The unfortunate thing was that it didn't last over two years. Thinking I just had bad luck with my device, I decided to give it another try so I bought the 380t on the very last day of 2022. We're only a little over 9 months later and I've had nothing but problems. Had to replace the wheels and the battery and now, it cleans for 1 minute and then goes backwards and goes in a circle.
From store.irobot.com
Hi Koen, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help ...
Hi Koen, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help ...
Used 2 months now battery only works 2 mins
Would Not RecommendWorked good first few times but now it dies right after starting. Will not hold a charge king enough to clean 10 feet. Got this as a bundle with a roomba. Roomba works great this not so much.
From store.irobot.com
Hi Wally, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help...
Hi Wally, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help...
Won't last long
Would Not RecommendAs others have said, will not hold a charge with minimal usage. Paid good money for something that should last at least a year. Unfortunately, this is not the case for this model. Hopefully, iRobot will solve this problem with newer models but I'm done spending my hard earned money for defective merchandise.
From store.irobot.com
Hi Trinomite, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love ...
Hi Trinomite, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love ...
Works as you would expect
Would RecommendUse it as a robotic swiffer. Does exactly what it says.
From store.irobot.com
Not a good product
Would Not RecommendLike many people have mentioned ithe 380t iRobot Braava floor mopping robot does not hold the charge. In New Zealand I paid $649.00 NZ$ so I am very disappointed with this product.
From store.irobot.com
Hi Sad, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the op...
Hi Sad, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the op...
Battery will not hold charge. Not a good product
Would Not RecommendThis worked fine for about a year maybe. Then stopped charging. Been sitting on the shelf for awhile waiting to throw it out!
From store.irobot.com
Hello there, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail i...
Hello there, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail i...
its not fast but its thorough
Would Recommendrobot works as intended, extremely quiet,could use more cubes for mapping
Verified Purchaser
Terrible product do not waste your money.
Would Not RecommendI would give this zero Stars if I could. It doesn't work out of the box. It doesn't connect to the irobot app. It requires a battery operated navigation system that doesn't connect to the mop. When I finally got everything set up it only would move backwards. And it doesn't charge itself. I bought this to work alongside my Roomba to mop my hardwood floors while I'm asleep, but it's more work to set this up and make it run then it would be to actually just mop my floor by hand. I can't believe th...
From store.irobot.com
Dear Shane, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail in...
Dear Shane, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail in...
Hesitating Purchasing This
I own an iRoomba vacuum and like it so much, that I am ready for the mop. However, after reading all the reviews, I'm not sure if I want to spend my savings on it. Has anyone owned this one and also tried the Shark?
From store.irobot.com
Battery doesn't last
Would Not RecommendIve used my braava less than 30 times and the battery will no longer hold a charge. Company will not help me replace the battery either. I would definitely not buy again.
From store.irobot.com
Hi Hannah, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the...
Hi Hannah, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the...
no the Akku is after 14 month dead..
Would Not RecommendThis is not Ok when the Akku lasts only for 14 month and the warranty is only for 12 month. this is a blame for all irobot customers...
From store.irobot.com
Hi Peter, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the ...
Hi Peter, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the ...
Love my Braava!
Would RecommendWe use the Braava 300 in our master bedroom and bath. It's so easy to use and works great. We use the iRobot Roomba and Braava spray programmable bots in the rest of the house.
From store.irobot.com
model 380 not very good
Would Not RecommendOur 380 cleans our large tile kitchen floor and at 2 years, two battary replacements and 2 wheel replacements latter. it has failed again. I notice the model selling now is 380T. is it any different than the 380 we have? we need a new one, but don't want to have the same problems we've experienced with our old unit. Even at $200.00, with a two year life, that isn't very cost effective.
From store.irobot.com
Hello Dona! We certainly understand the expectations you had for your robot. While the Braava 380T is a great upgrade to your current 380, we do provi...
Hello Dona! We certainly understand the expectations you had for your robot. While the Braava 380T is a great upgrade to your current 380, we do provi...
Used less than 50 times and the battery is dead
Would Not RecommendI came to the site to purchase another vacuum mop combo since mine are no longer operating correctly. I thought the mop was due to one of the gps boxes breaking but after reading all the reviews, I realize now I am experiencing a dead battery. I'm shocked because I always kept it in a room temp environment and used it less than 50 times, maybe even 25. Also I have used a 980 for years and love it, when I upgraded to the i7 with the base, it is not nearly as good and ended up giving it to a famil...
From store.irobot.com
Hello, Allison! We're very sorry to hear that you've been experiencing issues with your Braava and it's battery, but we'd love to help! A battery dyin...
Hello, Allison! We're very sorry to hear that you've been experiencing issues with your Braava and it's battery, but we'd love to help! A battery dyin...
Stopped working after two months.
Would Not RecommendWorthless piece of junk. Red lights comes on. Batterly low, even the battery is fully charged. Battery replaced, same problem. Lasted a month or so.
From store.irobot.com
Hello! Thank you for your review. We are surprised to see that your battery would require replacement so soon! Our batteries are guaranteed to perform...
Hello! Thank you for your review. We are surprised to see that your battery would require replacement so soon! Our batteries are guaranteed to perform...
Don't buy
Would Not RecommendThis is a joke! I had the brava jet 240 and loved it for years. Wanted a larger model to clean larger areas so bought this dud. It doesn't spray the floor. I filled the resivoir but the cloth never got wet enough to actually mop the floor. Then the battery died. It is just awful. I purchased today and returning it tomorrow..
From store.irobot.com
Hello! Thank you for your review. We have designed various models to meet the different needs of our iRobot Family. While we see that the Braava 380 d...
Hello! Thank you for your review. We have designed various models to meet the different needs of our iRobot Family. While we see that the Braava 380 d...
I wish it would clean better
Would Not RecommendI wish it would clean better the floors. I have tile flooring and this robot is good for keeping it clean after I truly clean it. It barely dusts the floor by itself, and that is it. My 7yo with a swiffer does a better job. It is very silent, but way too gentle to actually clean anything. Please bring SCOOBA back! With 2 kids and a dog, I could really use help with a robot that ACTUALLY cleans the floors! Please consider all the reviewers asking for it, either bring SCOOBA back or give us a new ...
From store.irobot.com
Hello! Thank you for your feedback! It is our hope that our new Braava products meet your cleaning needs. This model was designed to maintain a clean ...
Hello! Thank you for your feedback! It is our hope that our new Braava products meet your cleaning needs. This model was designed to maintain a clean ...
I would not buy this.
Would Not RecommendDoesn't charge after 4 months.
From store.irobot.com
Hello! Thank you for your feedback. We guarantee our Roomba's with our Manufacturer Warranty that covers exchanges and repair during the first year of...
Hello! Thank you for your feedback. We guarantee our Roomba's with our Manufacturer Warranty that covers exchanges and repair during the first year of...

Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd...