Ratings & Reviews for Hisense 35 pt. Dehumidifier ENERGY STAR Certified, in White

2 units - both died within 2 years both junk

I originally purchased the 35 pint unit 4/16/18; it failed with an E-9 error which seems to be a common problem with this unit. It was replaced under the manufacturer warranty 9/11/19 with a 50 pint unit. This week 2022, that unit failed with an E-9 error. I thought when I bought a Lowes 2 year replacement warranty that it started when the manufacturer warranty ended. The Manufacturer warranty was for 2 years from the original purchase, so I thought Lowes coverage should still be in force. ...

Crap machine and brand

Bought a 35 point dehumidifier 2 years ago (May 5,2018 - DH35K1W). Last 3-4 months been getting E9 error. Google's to see what to do, kept trying didn't work. Did a chat session with Hisense and person told me to do same thing that I googled. Do a hard reset. Last a day and same error again. Did another chat session. They sent me a form to fill out. Said to take picture of form, receipt of purchase and cut piece of the cord and email it. Did that and got a call would not replace cause it was out...

Good While It Worked, BUT...

Same problem as so many others. Only good for 1.5 yrs, then E-9 code. Didn't buy the warranty & can't find the sales receipt so I'm forced to buy a new dehumidifier. I won't recommend or buy any Hisense products.

Runs like a horse

Have only had unit 1.9 years, but I run it 24/7 and it fills up roughly 4 times every 24 hours; coastal SC very humid. I expected it to shut down months ago. Purchased for 89$ at Lowe’s then. Now the cost is higher- must be in higher demand.

Works great

Had this for over a year and use in my finished basement near the laundry. Before getting it there was visible moisture on the tile floor. After getting this there is none. During humid times of the year I have to empty the bucket every other day so I am glad I got this size. It is also not that loud and runs smoothly.

Died in less than 1 year

Lasted less than a year. Keeps freezing up, now getting error message and it won't pull moisture. Go with another brand.

Buy Maintenance Plan

Bought this unit May 2018 and it worked great last year. Began to use it this year and it worked great, but the unit has begun to leak water onto the floor and does not maintain the humidity level I select. Guess I should have bought the maintenance plan with the unit. I really thought I would get more than one season of use out of this unit.

DO NOT BUY THIS, SPEND THE MONEY ON ANOTHER BRAND

This Dehumidifier does EXACTLY what ever other reviewer is claiming. After a year it quits and will start reading an E9 error. In order to receive a new machine with the manufacture warranty Hisense requires you to cut the cord of your old machine and mail in the piece of the electric cord or send them photos via email. This is so ridiculous, what a waste of time. I am so disappointed in this product and this company. I have never left a negative review before, but I had to in order to, hopefull...

Trash

Bought one that died in weeks. Warranty replacement also died in a few days. Don't waste your money. Google highly rated dehumidifiers for alternatives.

JUNK

I will never buy another Hisense product. This thing lasted only a year, quit and could not be repaired. Don't waste your money.

Hisense in Nonsense

Purchased last year worked well enough for the first three months. Brought it out this spring; the motor ran but was not removing moisture from the air. After several days of running there was not one drop of water in the bucket. (Humidity level measured separately was 58%). Called customer service. We did a hard reboot, still not removing moisture. Submitted warranty info (which included a copy of the receipt). A week later received a refurbished unit (I assumed that it was refurbished a...

Lasted less than a year

Had less than a year and started icing up. Don't waste your money.

Don't Waste Your Money!

Purchased this for use in a finished basement. After less than six months of use it stopped running and displayed an error code. Had to call customer service for help. Followed instructions with no luck. Still an error code and still won't run. Don't waste your money on this junk.

Not built to last

This dehumidifier froze up and then leaked over basement rug. Purchased my unit on May 15, 2018 - Exactly 1 year. Not built to last!

Poor

Bought it in '17. Iced up in '18 and got a warranty replacement. Lasted a year and iced up. Like any appliance, I like to plug it in, do routine maintenance and get years of service from it. Didn't happen. Going to try a Whirlpool now.

started to leak after 1 year

This unit started leaking from the back and bottom after 1 year. Hisense is supposed to send me instructions to replace it, but I have not received anything yet. I would not recommend this.

Warranty is crap

We had this unit for 7 months and it stopped working. It froze up and flashed an E9 error code. I contacted the company. All they will do is replace the unit. Once they do that your two year warranty DOES NOT start again. Also they can send you a refurbished unit. They will not give a refund. So you are stuck with their crap product until your initial warranty runs out and then you get nothing. DON'T BUY IT!!!!

The darn thing works!

We’ve been in our house 34 years. Finally decided we gad to have a dehumidifier for our basement. This one came with good reviews and ratings so we were off to Lowes. We’ve had it running for two weeks or so. Humidity is set at 35% - so far it is hanging at about 38% but that’s fine. Easy to use. I empty it twice a day. Perfectly satisfied. Buy one, you’ll like it.