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802.11Ac Smart Wireless Router

Ratings & Reviews for Google 802.11Ac Smart Wireless Router

4.0
1020
Review
 4 out of 5
1020 Reviews


69% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the mesh system for exceptional coverage across large homes and multi-story spaces, with most highlighting strong signals in 2,500 to 3,800 square foot areas. Setup is consistently described as simple and intuitive, taking under ten minutes. However, some report intermittent signal drops, reduced speeds on certain bands, and frustration with the app migration to Google Home, which users find less functional. A few experience persistent connectivity issues or hardware failures. Despite these drawbacks, most customers consider it a significant improvement over previous routers and recommend it for whole-home coverage.

Customer review summary generated by AI, including incentivized reviews.
1020 Customer Reviews

Great Service

Would Recommend

Google fiber has been one of the best decisions I made in recently. They have a great customer service as well as reliable streaming. I have yet to have any interruptions in my day-to-day usage. I currently work from home and have to use the internet to connect to my company. There has been no problems whatsoever. I hope this stays the same and keeps up the great work.

February 18, 2022

From Google LLC

wifi thoughts

Would Recommend

the wifi works great anywhere in the house, it will work in the front yard but not in the back yard. that is ok cause when I am in the back I don't have anything with me that uses wifi

February 10, 2022

From Google LLC

So-so internet connection

Would Not Recommend

We have Ring cameras located on our 2nd story as well as a 2nd story bedroom with a TV. We still receive weak signal/no signal messages even with the new Google Fiber connections. We attempted to put our second google “box” in a 1st floor room that would be closer to the upstairs TV

February 9, 2022

From Google LLC

Response from Google Customer Care

Hi Ann Ron I., thanks for sharing your feedback. We're sorry to hear you're having trouble with your Google Wifi having weak/no signal messages. This ... Read More

Google Customer CareFebruary 10, 2022

best ive ever had

Would Recommend

this wifi is the best. It is the fastest and the most connectable. I have had many issues in this house because of its construction. I have fiber optic system and it connects to the google units great and the speeds are unheard of. the phone companies

February 9, 2022

From Google LLC

Hate Google home - loved Google wifi app

Would Not Recommend

I have used the Google Wifi app for several years and had absolutely no problems setting up or maintaining my mesh. But since they switched everything to the Google Home app it's a mess. Very difficult to find what I am looking for, can not control my mesh without searching for a long time. Please give us back Google Wifi?

February 7, 2022

From Google LLC

Response from Google Customer Care

Hi K_Park, thanks for sharing your insights with us. We´re sorry to hear about your disappointment with the move to the Google Home app for Google Wif... Read More

Google Customer CareFebruary 8, 2022

Great Wi-Fi

Would Recommend

Easy to setup And never a lost connection even outside

February 7, 2022

From Google LLC

Poor signal

Would Not Recommend

Set up was easy but signal is very poor in some areas of the house.

February 5, 2022

From Google LLC

Google nest wifi

Would Recommend

Works great. Coverage is great and easy to setup. Much better that the generation 1 wifi.

February 5, 2022

From Google LLC

Switch to you tube

Would Not Recommend

I hate this. I liked google tv just fine even if it was more expensive. This new streaming is so hard to navigate. I’m thinking of switching to spectrum.

February 5, 2022

From Google LLC

Response from Google Customer Care

Hi Dah1, thanks for sharing your feedback. We´re sorry to hear about the frustrating experience with Google Wifi. If you´re willing to try, our suppor... Read More

Google Customer CareFebruary 6, 2022

New nest

Would Recommend

I already owned the google wifi cones but wanted better coverage to my shop 100 ft away from my house. The install was relatively easy and straight forward. I did try to incorporate my old wifi with the new nest but in my situation the nest worked better without the old wifi cones so I took them out of the network. So far the nest works well, I have better coverage. I like using the Google assistant and the signal although weak works in my shop. I have not used other brands of wifi but I am...

February 5, 2022

From Google LLC

not up to snuff...just like my pixel phone

Would Not Recommend

it was NOT EASY to set up and so so improvement from two regular TPLink routers

February 4, 2022

From Google LLC

Response from Google Customer Care

Hi Scott, thanks for sharing your experience with us. We're sorry to hear you had difficulty in setting up your Google Wifi. Your feedback matters a l... Read More

Google Customer CareFebruary 6, 2022

SPEEDS

Would Recommend

EVEN THOUGH I GET 600 MBPS AT THE ROUTER, CAN ONLY GET 240MBPS WHERE 1ST MESF ID, AND ABOUT THE SAME USING ETHERNET

February 3, 2022

From Google LLC

Response from Google Customer Care

Hi Hector1225, thank you for sending in your review. We're sorry to hear that you're experiencing slow speeds when using your Google Wifi. We'd like t... Read More

Google Customer CareFebruary 4, 2022

Easy setup

Would Not Recommend

Easy Setup but with a neighbor that has powerful router and uses static channels on his equipment; I have issues with my Google Wi Fi. Wish I could customize some to work around issues like this. My equipment searches for an available channel but he uses them all causing me wi fi signal loss. Have other google equipment and would like to maintain one product. Until this addition, I didn’t have issues with the system.

February 2, 2022

From Google LLC

Response from Google Customer Care

Hi Lisa90540, thanks for taking the time to share your feedback. We’re sorry to hear that you're experiencing Wifi loss using your Google Wifi. If yo... Read More

Google Customer CareFebruary 3, 2022

Eithernet Ports on devices stopped working.

Would Not Recommend

I had the Google Mesh system installed for about a year. I recently upgraded my NAS backup device to a Western Digital My Cloud. It wasn’t working properly, then over night it stopped working. It turned out the Eithernet connection failed. I tried swapping Mesh devices to make one of the other devices the router, that worked only briefly as the Eithernet port failed on it too. Also, trying to reconfigure the devices to act as a mesh system was impossible. I finally replaced the Google mesh ...

February 2, 2022

From Google LLC

Response from Google Customer Care

Hi Bill, thanks for posting your feedback. We’re sorry to hear that you're having connection issues with your Google Wifi and had to replace it. Your... Read More

Google Customer CareFebruary 3, 2022

Best wifi ever

Would Recommend

Super easy to set up, everyone at google fiber was so nice and explained everything until I fully understood how to set it up, pay my bill, etc. 10/10 wouldn’t use any other internet service.

February 2, 2022

From Google LLC

boss

Would Not Recommend

wow easy to install!!!! worked first tome, No more struggling

February 1, 2022

From Google LLC

Google Wifi review

Would Recommend

Bought multiple access points and use it via ethernet to connect to devices like desktop PCs, rigs, etc. Very useful in that regard. Wireless works great with phones, tablets, laptops, etc. My ratio is 1 access point between 2-3 rooms and 1 access point for large living areas.

February 1, 2022

From Google LLC

Google Wifi

Would Recommend

I love the mesh technology. It's easy to transition throughout my house with little to no connectivity loss traversing from AP to AP.

February 1, 2022

From Google LLC

Nice parental control, bad Wifi

Would Not Recommend

I purchased it because it has nice parental control. You can manage the WiFi to different devices, set up sleep time, study time, etc.But, the WiFi connection is bad. It keeps dropping all the time. Especially with iPads and while using Facetime.I'm returning it to Google and keep using the router which I received from Spectrum.

February 1, 2022

From Google LLC

Response from Google Customer Care

Hi YosE, thanks for sharing your feedback to let us know of your experience with using the Google Wifi, and we’re sorry to hear that it keeps on dropp... Read More

Google Customer CareFebruary 2, 2022