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Profile Opal 38-lb Ice Per day Portable/Countertop Nugget Ice Maker ( Stainless Steel )

Ratings & Reviews for GE Profile Opal 38-lb Ice Per day Portable/Countertop Nugget Ice Maker ( Stainless Steel )

4.0
464
Review
 4 out of 5
464 Reviews


71% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the nugget-style ice quality, fast production speed, and convenient design features. Many highlight quiet operation, easy setup, the side water tank, and app integration for scheduling maintenance. However, a significant portion report persistent mechanical failures including screeching noises and premature breakdowns, often within months. Several describe frequent maintenance demands as burdensome, with some experiencing unresponsive support. Despite these drawbacks, most customers consider the ice quality and production speed worthwhile for home entertaining and daily use.

Customer review summary generated by AI, including incentivized reviews.
464 Customer Reviews

Bought a week ago. So far much better than the other brand I bought.

September 22, 2026
Verified Purchaser
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Nugget ice!

Would Recommend

This is my third GE Profile nugget ice maker over 6 years. Nothing really lasts forever but my first lasted almost 4 years and my second lasted 2 years. Well worth the purchase price in my opinion but for the price I’d think it’d last a bit longer or it would come with a longer manufacture warranty. This machine takes up space but it is the only appliance I use more than any other appliance. It does make some noise but it has never disrupted my home. When it starts to sound like a jet engine you...

September 16, 2026

From geappliances.com

Cleaning and Descaling for RO Water

Would Not Recommend

We have had the Opal Model XPIO13SW4SS for about 4 months and love the ice it makes, but we use RO water only for filling the tank and have been cleaning it when the CLEAN and DESCALE Lights come on, cleaning weekly and descaling bi-weekly. It seems to be very high maintenance for a residential use product. I see that there are other products on the market that are less expensive and have an automatic cleaning cycle so we may want to return this one.

September 14, 2026

From geappliances.com

Making loud noises!

Would Not Recommend

ice maker sounds like its jamming inside! bought it 3 weeks ago and already gave out! waist of $500!

September 12, 2026
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Strange sound

[This review was collected as part of a promotion.] I love my opal ice machine, but it keeps making a screeching noise. I have spoken to the help desk twice. The first call wasn’t helpful. Second call was more helpful, but it still occasionally makes that sound. It is less than 4 months old.I wouldn’t expect to have this issue with a brand new machine.

September 3, 2026

From geappliances.com

Response from GE Appliances

We'd like to help you improve your experience with your Opal. We recommend only using distilled water in your Opal to help reduce the potential for mi...

GE AppliancesSeptember 4, 2026

Pellet ice machine

Would Recommend

We’ve had the machine for a few weeks and we love it.I am a retired Union Pipefitter so I hooked it up directly to a filtered water supply so we thoroughly enjoy it every day!

August 31, 2026

From geappliances.com

Great but makes horrible noise

Would Not Recommend

Brand new machine and it makes a horrible grinding/squealing noise. It started the sameday we opened the box.

August 31, 2026

From geappliances.com

Response from GE Appliances

We'd like to help you improve your experience with your Opal. We recommend only using distilled water in your Opal to help reduce the potential for mi...

GE AppliancesSeptember 2, 2026

Would Not Recommend

Do not buy this. Quit working after a few months.

August 31, 2026
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A wonderful machine but doesn’t last very long!

I have owned a GE Opal ice maker for two years and have loved everything about it. After running the last cleaning cycle this past June (as per directions with the descaling solution) the machine would no longer make ice. I then purchased a new GE Opal Ultra ice maker. The machine performed beautifully for two months and after running a cleaning cycle, the machine no longer makes ice. I have contacted the company and am in the process filing a warranty claim. I love the machine and would give it...

August 30, 2026

From geappliances.com

Response from GE_Appliances

We're sorry to hear you've had issues with multiple Opals, and we'd like to assist with your situation. After reviewing our system, we see you have ...

GE_AppliancesSeptember 2, 2026

We will see

Would Recommend

Second purchase first only lasted 3 years not repairable. New purchased less than a month and failed had to return for replacement. We will see. Alot of money not great lifespan.

August 30, 2026

From geappliances.com

Response from GE_Appliances

We understand that you have already returned the product and we’re happy that the retailer was able to assist you. We always recommend reaching out to...

GE_AppliancesSeptember 1, 2026

Love having ice ready all the time

Would Recommend

I love it… I just can’t figure out how to clear the “sanitize light” no matter how much I try to reset, unplug… tried everything

August 28, 2026

From geappliances.com

Love my opal

Love my opal. This is one of many I have purchased

August 26, 2026

From geappliances.com

Great when it works

Would Not Recommend

We love the ice when it works. You need to use distilled water for it to last longer than 2 years. We used filtered water and did regular cleaning and descaling the calcium deposits. Ultimately the float sensor broke randomly. The machine just keeps on saying add water. Did everything I could to troubleshoot it. Seems like a major issue as a lot of people have the same problem.

August 20, 2026

From geappliances.com

Response from GE_Appliances

We'd like to help out with your Opal not producing ice. We recommend only using distilled water in your Opal to help reduce the potential for mineral ...

GE_AppliancesAugust 21, 2026

Opal 2.0 Nugget Ice Maker

Would Recommend

This is the second ice maker that we have owned and this Opal 2.0 Nugget Ice maker is far better than all of my original expectations! It makes ice very fast, makes the perfect size nuggets that I like to put in my bottle drinks, and it is very well made. It also is a great looking appliance that doesn’t look odd sitting on the counter. Highly recommend!!

August 15, 2026

From geappliances.com

Very Fast

Would Recommend

Needs more ice and capacity, also dripping is a problem to clean up constantly.

August 12, 2026

From geappliances.com

Gives us trouble

Would Not Recommend
August 10, 2026

From geappliances.com

Response from GE_Appliances

We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructi...

GE_AppliancesAugust 13, 2026

Opal nugget ice maker

Would Recommend

Had the same one for about four years, stopped working. Loved it. Cleaned it when it needed it, last time just quit.

August 5, 2026

From geappliances.com

Frustrated with FIVE DAY delayed delivery

Would Not Recommend

I’m hopeful I’ll love the icemaker, it this delivery was ridiculous!! When I ordered the ice maker on July 29; it was scheduled to be delivered Friday. Then, delivery was rescheduled for 2:30 Saturday and postponed until 6:30 Saturday. Still no ice maker was delivered. The delivery was re-rescheduled for Monday by 2:30 and delayed until 6:30. The package was finally dropped off Tuesday afternoon. I was unavailable to be there at that time, so I contacted a friend to retrieve the package until ...

August 4, 2026
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