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Profile 24.5-cu ft Counter-Depth 42-in Wide Side-by-Side Refrigerator Built-In Smart Compatible with Ice Maker Stainless Steel )

Ratings & Reviews for GE Profile 24.5-cu ft Counter-Depth 42-in Wide Side-by-Side Refrigerator Built-In Smart Compatible with Ice Maker Stainless Steel )

3.8
229
Review
 3.8 out of 5
229 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has a mixed reception, with some customers praising its appearance, spacious interior, and useful features, while others have experienced various issues like frequent breakdowns, ice buildup, loud noises, water leaks, and problems with the ice maker and water dispenser. The reviews suggest the product has desirable qualities, but long-term reliability and durability seem to be concerns for a significant number of customers.

Customer review summary generated by AI, including incentivized reviews.
229 Customer Reviews

2nd generation of the same fridge that I bought.

I bought the same fridge again in hopes of a better result. This one is worse! I would not recommend this to my worst enemy. The noise is awful. Buy anything else if you have a choice.

August 25, 2026

From geappliances.com

Response from GE_Appliances

We want to provide information about the sound level of your refrigerator. Newer refrigerators may sound different than older models as they use updat... Read More

GE_AppliancesAugust 26, 2026

Great refrigerator!

Would Recommend

Great value for the price! Looks beautiful, operates quitely, has good capacity, and has a useful iOS app. Only complaint is that it doesn't make ice very fast

July 17, 2026

From geappliances.com

Response from GE_Appliances

We'd like to offer tips that can help with the slow ice production. We recommend first checking the overall food load in your unit. Very little food o... Read More

GE_AppliancesSeptember 29, 2026

Disappointed

Our water dispenser does not work and they are reordering a new door

June 20, 2026

From geappliances.com

Response from GE_Appliances

We would like to assist. A member of our team will be reaching out to you via email for more information. Please respond back at your earliest conveni... Read More

GE_AppliancesJune 23, 2026

Not Cooling

Would Not Recommend

We bought this product for longevity with our new buid home. We have had the refrigerator for less than 5 years and it just stopped cooling and all of our food was thawing. The ice maker also stopped making ice. It had been making loud noise as others have mentioned.

March 14, 2026

From geappliances.com

Response from GE_Appliances

We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest ... Read More

GE_AppliancesMarch 16, 2026

Nice Fridge!

Would Recommend

We are very happy with our new refrigerator. It is nice and quiet and seems to be doing everything it is designed to do. The removal of the old and install of new went very smooth which was a relief since it is a built in.

March 4, 2026

From geappliances.com

Response from GE_Appliances

We are extremely happy that you are enjoying your beautiful new refrigerator. This refrigerator includes an innovative, yet convenient, Climate Contro... Read More

GE_AppliancesApril 7, 2026

Excellent refrigerator

Would Recommend

It is very attractive as well as practical refrigerator and freezer. Goes well with our cherry wood kitchen cabinets

February 4, 2026

From geappliances.com

Very loud and high pitched compressor

Would Not Recommend

Beautiful fridge but the high pitched noise from the compressor triggered headaches.

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Response from GE Answers

We'd like to share some information about the sound you are noticing. We recommend taking a look at our article titled "Refrigerator - Normal... Read More

GE AnswersDecember 31, 2025

GE_Appliances

No water, ice goes on floor, noisy

Would Recommend

[This review was collected as part of a promotion.] Water does not work. Repairman coming in a week. Makes some noise. Off and on. Ice overshoot onto floor, have to put hand up to catch. All minor things, overall wonderful fridge

December 13, 2025

From geappliances.com

Sweepstakes

Delivered as scheduled.

Would Recommend

Easier access to ice maker.

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Refrigerator Is Great; Not the Delivery

The refrigerator is just what we wanted but needs to be returned because it doesn't fit and the delivery men damaged some of our woodwork because the older one refused to take off the doors until after scraping the hall (and his younger partner could not hear his instructions because they left the truck running outside the open front door). They told us to order a smaller replacement (which we have) and left this one in an awkward location until the replacement could be delivered at least 2.5 w...

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Response from GE Answers

We are sorry to hear that the delivery of your new refrigerator didn't go as expected. We recommend contacting the retailer to provide feedback o... Read More

GE AnswersNovember 4, 2025

GE_Appliances

Faulty Manufacturing DO NOT BUY

Would Not Recommend

I purchased this fridge 3 years ago when we built our house. It has been nothing but issues and hundreds of dollars thrown wasted on spoiled food. This fridge comes with and extended warranty because the compressor and cooling system is faulty. Please save yourself the headache and do not buy this product. I have had 3 service calls and waiting on my 4th as I had to empty my fridge out and have to eat out because my fridge doesn’t cool properly. GE hasn’t been much help. I am looking into legal ...

October 26, 2025
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Response from GE Answers

We would like to get more information and request that you reach out to us via a private message on GE Appliances social media like Facebook or X and... Read More

GE AnswersOctober 27, 2025

GE_Appliances

Meh

We had the GE Monogram 42 inch model from 2010. This GE Profile has a loud motor you can hear when it’s running all of the time. The icemaker is slower and isn’t as big. Weirdly, when ice is dispensed, it also dispenses some inside the freezer and have been finding cubes here and there. I do like the LED lighting. Can you tell me why we are unable to see the displayed temperature of the fridge and freezer? Overall it is fine, but not worth the thousands we paid for it.

October 20, 2025

From geappliances.com

Response from GE_Appliances

We want to help you with the sound level of your refrigerator. We recommend making sure your unit is properly leveled. If needed, you can adjust the l... Read More

GE_AppliancesOctober 21, 2025

Expensive waist of $

Would Not Recommend

This is the largest looking small spaced fridge I have ever seen. We have had it less than 15 months and now the motor is loud and the freezer doesn’t work? Water and ice lines are horrible as well

September 30, 2025

From geappliances.com

Response from GE_Appliances

We advise scheduling service with our Bodewell technicians to get this freezer and motor issue properly addressed. You can schedule an appointment wit... Read More

GE_AppliancesOctober 2, 2025

How the installer put everything together

Would Recommend

Liked everything

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Arrived defective

Would Not Recommend

Incredibly disappointed with the way this refrigerator arrived and even more so with the customer service I've received!! The product arrived with a clear defect on the bottom left of the freezer door. Both Lowes and GE have refused to assist me. I have asked if there is any way to clean, buff, or replace the issue. Would not recommend. This was a large purchase for me and I'm disappointed with the product and customer service.

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Response from GE Answers

We are very sorry for your inconvenience and experience and the fact that refrigerator arrived damaged. We would like to get a few more details and r... Read More

GE AnswersSeptember 11, 2025

GE_Appliances

not the best

the water thru the door leaks, g e came out and i need to replace it

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Response from GE Answers

It is not unusual to see a few drops of water dripping from the dispenser on your refrigerator after dispensing water. This is caused by pressure on ... Read More

GE AnswersAugust 21, 2025

GE_Appliances

To another 20 years.

Would Recommend

Replaced a 20 year old Profile. Very similar but big improvement. I am sure it will be much more energy efficient. Hope this one lasts 20 years.

July 27, 2025

From geappliances.com

Nothing But Problems

My fridge is 4 years old. First, the ice maker is way to high and impossible to reach into bucket to get cubes, unless you're 6'5". In the first year, the ice maker leaked into freezer...a cascade of frozen water everywhere. 2nd year water leaked out of filter connection from the top panel. 4th year the fan located in the freezer side, started making a sound like a lawn mower when the doors are closed. GE claimed that's normal when the freezer and fridge are full of food. How ridiculous!! Strang...

July 7, 2025

From geappliances.com

Response from GE_Appliances

We'd like to assist you with your refrigerator. A member of our team will reach out to you via email to gather more information. Please respond at you... Read More

GE_AppliancesJuly 11, 2025

All you’d expect in a refrigerator

Would Recommend

A replacement for our previous GE refrigerator, this one is more refined as well as perfectly functional.

June 27, 2025

From geappliances.com

This is a very good side by side.

Would Recommend

Replaced an identical appliance, GE Profile, side by side. Purchased the first one 21 years ago from Lowe’s, hope this one las as long.

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Response from GE Answers

Thank you for your review and putting your trust in us again and choosing us for your refrigerator purchase! We have heard great reviews on this one ... Read More

GE AnswersApril 9, 2025

GE_Appliances