
Ratings & Reviews for ecobee Premium Black Smart Compatible Thermostat and room sensor with Wi-Fi Compatibility
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the smart thermostat for its intuitive design and seamless functionality. Most highlight effortless installation with app-guided setup, responsive smartphone control, and room sensors that balance temperatures throughout the home. Many express enthusiasm about built-in air quality monitoring and real-time weather data, while others note improved energy efficiency and lower utility bills through scheduling and adaptive learning. The sleek, modern design receives frequent compliments. A few report sensor reliability issues or temperature display discrepancies, though these represent a small fraction of feedback. Overall, reviewers strongly recommend the device for its user-friendly experience and smart features.
Customer review summary generated by AI, including incentivized reviews.Ecobee adjusts automatically
I have had this thermostat for a couple of weeks and love how it knows when I am home. I had to take a sick day and I did not have to worry about adjusting my thermastate schedule. Ecobee did for me!
From Ecobee
Easy to use
I have not needed to use as the temps are not cold enough. I did put the heat on once and I found this simple to use.
From Ecobee
Confusing interface
Ecobee seems to have its own mind. It sent me email scolding me for using heat when it's 50 deg F outside !
From Ecobee
Easy to use
I've had this product for 3 weeks now. It is easy to set up, the display is very nice to look at, and it is easy to read. Works well when APS is pulling power from my solar as well.
From Ecobee
Excellent thermostat
We have had the ecobee thermostat for approximately 1 month. It was easy to set up, and has maintained temperature accurately. I am glad we purchased the extra sensor for our second level. The temperature difference has historically been up to 10 degrees. Now it is the same as the first level.
From Ecobee
Upgrade from smart to premium smart
Replaced a smart wifi thermostat that came with a new hvac package, that I absolutely loved with the Premium. Works very well. Perhaps a more comprehensive user manual would be handy. The contractor didn't have a full working knowledge of the features.
From Ecobee
Ecobee
Would RecommendGreat smart thermostat, but a little on the pricey side. Lots of folks recommended it, so we’re trying it out for a couple weeks. So far I need to upgrade the transformer so it’ll stop rebooting.
Verified Purchaser
Great features
Amazing product,it is very safe and very easy to understand
From Ecobee
Very happy
Ive had this thermostat for 3 weeks. I find it a huge upgrade over my old one. On the initial setup. I set it at what I had the old one set. After about a week. I was able to lower the setting on the thermostat. I also enjoy the sleep mode, so I can lower the temp, when going to bed at night. The only thing that has me puzzled, is the remote sensor, that I put in the bedroom. Not sure what purpose it serves or what it actually does.
From Ecobee
Love Ability to Control When Away
After having the thermostat for a couple weeks, we were going to be out of town, so I set the thermostat for away and then to resume a few hours before we would return to the house. It worked perfectly. Being able to check the current status while away was a plus and reassuring, since it was my first attempt at programming for away.
From Ecobee
not smart at all
Would Not RecommendI've had this thermo for over a year, it hasn't suggested 1 schedule change - not because I follow my schedule 100% of the time (I don't), but because it's not smart. I miss my nest thermo dearly - it wasn't perfect, but it would (usually) set itself to away mode when I left the house. If I'm going on vacation, ecobee just continues to run my normal schedule unless I go through the (many, many) menus and find/enable vacation mode. Wish I could return it - nest isn't perfect, but the ecobee sm...
With the rebate, the Premium is worth it
Would RecommendI bought the Premium Smart Thermostat after an electrical storm fried my previous ~10 year old ecobee 3 lite. I loved my ecobee so I immediately looked at the models they have available. While I originally wasn't going to go with the Premium because of the cost difference (it didn't seem worth it for the additional features and my personal use), the rebate from my utility provider made it a more reasonable and approachable number. I love the ease of use and autonomy that it continues to deliver ...
From Ecobee
We recently purchased two Ecobee Smart Thermostat Premium units, and both have significant temperature accuracy issues. One consistently reads about 3 degrees hotter than both an Ecobee SmartSensor and a separate ambient thermometer placed directly next to it. The other reads approximately 4-5 degrees cooler than both devices under the same conditions. We contacted Ecobee support and spent over 2.5 hours troubleshooting. Support acknowledged a recently identified bug affecting some Smart Therm...
We’re sorry this has been your experience, especially after the time you spent troubleshooting both thermostats with our Support team. We understand ... Read More

Can't accurately read the room temperature
Would Not RecommendWe recently purchased two Ecobee Smart Thermostat Premium units, and both have significant temperature accuracy issues. One consistently reads about 3 degrees hotter than both an Ecobee SmartSensor and a separate ambient thermometer placed directly next to it. The other reads approximately 4-5 degrees cooler than both devices under the same conditions. We contacted Ecobee support and spent over two and a half hours troubleshooting. Support acknowledged a recently identified bug affecting some ...
From Ecobee
The SMARTEST choice is the Smart Ecobee Thermostat
One of the best decisions I made after moving into my home was contacting Palmetto Electric to join their thermostat program. I upgraded to the Ecobee Premium thermostat and love its features, especially the mobile app that lets me control my home’s temperature from anywhere. I’m excited to save money thanks to the smart features while still keeping my home comfortable.
From Ecobee
Great Thermostat
I have had this for 3-4 weeks now. I came off a Gen 2 Nest, which I loved, until they sold out to Google, then Google sold me out to the electric company which started adjusting my thermostat during the day. I work from home. Long story short, they no longer support Gen 2 and killed the app. Ecobee came highly recommended, and it hasn't disappointed. Simple to install. Simple to setup. The only gotcha was, you need to install the app on your phone before you try to install the thermostat. It wor...
From Ecobee
Easy to use and works with dual zone furnace
Would RecommendVery easy to install and setup. The temperature and humidity seem to be very accurate. Worked with a dual zone system without any issues. Easy to use is quick to respond to either commands via the app or thermostat itself. Interface is easy to use and seems to save money making things more efficient.
From Ecobee
We’re sorry to hear the experience hasn’t met your expectations. Smart Home & Away can automatically adjust your thermostat based on occupancy, w... Read More