Ratings may include incentivized customer reviews.
What Customers Are Saying
The saw has a lightweight design and is generally easy to use, with reliable performance when cutting smaller trees and branches. However, some users report issues with the chain coming loose, the oil system leaking, and the saw struggling with larger or tougher wood. Proper maintenance and using the recommended fuel and oil mix are important for optimal performance.
Customer review summary generated by AI, including incentivized reviews.Great product
Excellent product
Nice saw
Would RecommendGoing on four years cut several cords of wood. Drop trees 20 inches without issue. Always starts, but I make sure to spray it out every day and drain the bar oil because it will leak in my case. Have not modified the carb or muffler.
Quality I would expect.
Would RecommendStarted easily, and cut like a hot knife through butter. The perfect saw for a homeowner. For those who tried using it professionally, this is not what this saw is meant for. It is, however, perfect for cleaning fallen trees or limbs in your own yard, or clearing trees for a spot to build a shed or gazebo.
chain sucks!!!
Would RecommendThe chain wil not stand up to cutting up a Crape myrtle tree
Good
Good
Start
Would Not RecommendNot as easy to start as advertised
Garbage
Would Not RecommendLasted 2 years, then the bar and chain oil tank started leaking. Then the engine wouldn't run. Tossed it in the trash. Will go back to Echo.
Hello Henry Deltoid. We’re sorry to hear you haven’t been satisfied with your Craftsman equipment. We do take our customers’ opinions very seriously ... Read More
Craftsman chainsaw
Would Not RecommendDidn't get a chance to use this purchase from lowes.com because I didn't get a chainsaw I got metal bars.. and a promise from customer service to send a chainsaw...I'm still waiting
Hello Mhaynes and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with CMXGSAMY421S CRAFTSMAN 1... Read More
Powerful
Would RecommendI just got this to replace my corded electric chain saw. Man, I am not disappointed. Make sure to follow the directions and it'll start right up. I let it run a few times to warm up then cool down to break it in before cutting wood. Cut through my 8 inch limbs like butter. It's a bit on the heavy side, but I'm a 40 year-old man with plenty of strength so that's not an issue for me. It comes with oil to mix with the gasoline (40:1 ratio), but I recommend buying the premixed fuel. A can of 40:1 ...
Nice for the price
Would RecommendHandles well but only used once
Only purchase if you have minor jobs such as limbs
Would Not RecommendHad to return it less than two weeks from purchase! Only used it 3 times on small trees and it wouldn’t work anymore.
Hi Ethan, great question. The manual ratchet is designed to be used by human strength. The average would be 100N force and that equals to 22.48 Pound... Read More
Oil Leak
Would Not RecommendI used this one time. The second time I was going to use it there was oil all in the bottom of the vase from leaking out of the chain saw
Hello Randy and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with CMXGSAMY421S CRAFTSMAN 18-... Read More
Hello Papa. Thank you so much for sharing your experience with us! Our goal is 100% customer satisfaction and we want every experience to be “five st... Read More