
Ratings & Reviews for Bruce Frisco Country Natural Hickory 3/4-in T x 2-1/4-in W Smooth/Traditional Solid Hardwood Flooring ( 20-sq ft / Carton )
Ratings may include incentivized customer reviews.
What Customers Are Saying
The reviews present a mixed sentiment towards the hardwood flooring product. While many customers praised the attractive appearance and character of the hardwood, a majority reported significant quality control issues, with a high percentage of damaged, defective, or unusable boards. The installation process was described as relatively easy by some, but the poor quality resulted in substantial waste and frustration, leading several customers to advise against purchasing this product.
Customer review summary generated by AI, including incentivized reviews.Boxes are heavy but the flooring is beautiful
Would RecommendJust purchased for my home
Verified Purchaser
Highly recommend
Would RecommendAwesome product, very nice looking and durable. A few of the pieces had the tongue broken in places but since its glued down it didn't impact install much. I used it to inlay into carpet to keep my pool table from settling ultimately becoming an uneven playing surface.
Verified Purchaser
Not much color variety in the flooring
Would RecommendA lot of white boards not many colored out of the 24 boxes we received. The longer boards were warped and the edges on some were unused able. Some board had burn marks where the plainer got stuck. The price was reasonable
Verified Purchaser
Beware of display colors not what I was buying
Would Not RecommendNot happy at all. Not what is displayed at Lowe’s totality different flooring color I’m going to loose further work from my client. I went and talked to Lowe’s no help whatsoever. Very very upset
Verified Purchaser
Splatter-stained planks throughout
Would Not RecommendAfter 2 years of staggering the hardwood installation in our home using country hickory natural we purchased the final 26 boxes from Lowe’s for our living room. We had been noticing each subsequent order had an increasing number of planks that had a ‘splattered’ staining appearance but this order has so many we have complied 2 whole boxes of planks so badly splattered we cannot see them fit to use in our home. Our local store said we could only return whole boxes of the splattered-stained planks...
Verified Purchaser
Hello,
Thank you for taking the time to leave a review. We take the quality of our products very seriously. If you have any concerns abou... Read More

Garbage Defective Bruce Hardwood! Do not buy!
Would Not RecommendThis product is garbage! At least 25-30% sometimes 50% Of each box is damaged defective in many ways. It’s shocking. Shocking that Bruce Flooring would sell this quality of product basically trash. We had to re-order five boxes in order to find enough boards that were satisfactory, and only satisfactory not excellent. Terrible customer service as a result of the Lowe’s policy. My installer was trying to put this flooring down and had already started, and with each box opened there were more an...
Verified Purchaser
Hi Angie,
Thank you for taking the time to tell us about your experience. We take your feedback seriously. Lowe's flooring team can a... Read More

How beautiful it is in person.
Would RecommendI love the quality and the shine.
Verified Purchaser
Solid wood is the easiest to lay
Would RecommendDelivered on time. Like the wood.
Verified Purchaser
Excellent Product, highly recommended.
Would RecommendThis is a beautiful product, which was very easily installed.
Verified Purchaser
Pretty! Not the best QC.
Not the easiest to install. A good number of boards had curves to them that had to be worked out manually - not something I'd expect from expensive hardwood flooring. One long board's tongue was completely cut in half by a machine.
Verified Purchaser
So many bad boards!!!!
Would Not RecommendThis is some of the worst flooring I have ever bought!! There is zero quality control with this stuff. So many gray pieces, worm holes, cracked boards, short boards, chipped finish, poly over black ink.....It goes on & on. I overordered to make sure I had enough, but there were so many bad boards I could not put down, I had to buy another box. I was able to use about 35% of the new box. I thought Bruce was a good name in hardwood, but I was wrong. IF I could give zero starts, I would. Suc...
Verified Purchaser
Hi there!
Thank you for taking the time to tell us about your experience.
We strive to provide you with the best possible pr... Read More

Shorted
There’s only about 15 square feet in a box, so plan on 20% more.
Verified Purchaser
Hi there,
Thank you for taking the time to post a review.
The Frisco collection is part of Bruce’s Natural Grade category whic... Read More

Poor quality control.
Would Not RecommendThe product was unique but with many imperfections. Chips, gouges, rough spots etc. 15-20% of the product was damaged or poor quality. I have gotten splinters from walking in it. Would not recommend. Very disappointed.
Verified Purchaser
Hi Sherry,
Thank you for taking the time to post a review. We strive to provide you with the best possible service and when you feel that... Read More

quality control issues
Would Not Recommendpurchase 22 boxes for 2 rooms. bruce has terrible quality control issues. following is what we experienced. tongues missing on many pieces, grooves not cut or too shallow on many, chips on many corners, wrong width on several pieces, planner gouges on many boards, broken pieces. upon emailing bruce they said to go back to retailer for inspection. I will not be doing that. we returned 8 boxes for the second room and will be either using a different brand or will ceramic tile. the room we put the ...
Hi Rob!
Thank you for taking the time to contact us with your question.
Wood is a natural material cont... Read More

Avoid Lowe's Flooring
Would Not RecommendBought a lot of this - several boxes were complete garbage. Was not given a refund
Verified Purchaser
Hello Paul,
Thank you for reaching out to us with your comments. We hold ourselves to high standards and want to make sure we meet expect... Read More

Hi there!
Thank you for taking the time to post a review. We strive to provide you with the best possible service and when we fail to mee... Read More