Ratings & Reviews for Whirlpool 31000 -Grain Pro Series Hybrid Water Softener and Whole House Filtration System

Item Delivered in Damage

The issue I suspected happened. The water softener was delivered halfway up the driveway and left on its side. Today, when the plumber came to install it, we opened the box at the final stage and found it was damaged. Unfortunately, I now have to call the plumber back and pay additional labor costs. Very disappointed with the delivery handling.

See "feedback"- overall, not a positive experience

Please refer to my "feedback" submitted today, 2/7/26

Does not last.

We have had the system installed for less then 6 months. it stopped filtering the water about a month ago. cleaned it out, etc. no change. it stopped softening the water now as well. do not recommend and impossible to get help or file through the warranty. Lowes customer service will not help either

Dual Purpose Filter and Soft Water

This is the second one. The first one lasted about 6 years. The failure was severe enough to make the cost of repair too high. The new model has improvements to help keep that kind of failure from happening.They work very well.

Some Improvement over version -4

This is the second unit we bought. The last one in 2020 failed with catastrophic damage to the cycling valve (no longer available) due to a broken motor gear. Improvements have been made in this model, some good some not. The valve motor and cam now have steel gearing, but the new cover makes the brine well difficult to access and the salt bin cover doesn't come off easily. Also no documentation comes with this one. There is a sheet with a QR code leading to a site where installation instruction...

Product arrived very damaged

Water softener arrived damaged like it had been dropped off the truck

Received Broken

I was so excited to try this unit. I had all my plumbing done and waiting on the unit. It arrived via FedEx at 8 pm after I had to leave. Opened the next morning to find the unit broken. I can't believe you would send something like this through FedEx! Now I'm scared to order another one.

Not a long term solution.

Purchased this to replace our 3 year old same model. The hybrid is the only one that takes chlorine taste out of the water. It was also the only model that I could change out without additional plumbing. The by-pass valve is a direct fit and is attached to the softener with clips. The failure on my last 2 units was the resin tank. It cracks at the top threads where the motorized mixing head attaches.

Product might be great but no real costumer servic

I bought this water softener in August, it keeps over filling and floods my basement. Costumer service has predetermined steps for you to diagnose the problem. I followed them, once we couldn't identify the problem, they just made me repeat the steps. So now I have a water softener that does not work. And they cannot send anyone to take a look at it.

Good value for good product

Works well, not hard to install if you already have to hookup - would recommend

Arrived broken, tech won't do a warranty call

It arrived broken, was installed with nail gauges int he buttons, and the installing tech won't help. Submitted a replacement claim to Lowes and still waiting. Wasted 3 LARGE bags of salt in it as well.

I was sent a broken unit. The box appeared to have been opened previously. When I opened the box, the lid was cracked and the resin tank had tipped over. The salt bin was also cracked. I basically was sent a piece of garbage. Fortunately, I am getting a second unit sent to me and hopefully it is not a broken.

Poor customer service.

Water softener arrived damage. When the installer opened box he showed me the damage and the softener appeared to have been dropped. Clearly a transport issue. Lowe’s said I had to return the softener to nearest Lowe’s. I asked for someone to pick it up for me and they refused. I only live 4 miles from the store. She also told me to take it to FedEx and I had to transport it there and pay for the return. I just had back surgery and cannot lift over 10 pounds and explained that to them and I ...

Nice unit

I was replacing the same model, just an earlier version which lasted 5 years to the day. This type of unit works best for city water with a lot of chemicals in it. Install was very easy due to plumbing already in place..

Excellent water softener. Easy to install. Great features