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PGD628WMB Secure Pro Latch Matte Black Smart Wi-Fi and Bluetooth Touchscreen Keypad Electronic Handle Lock

Ratings & Reviews for Lockly PGD628WMB Secure Pro Latch Matte Black Smart Wi-Fi and Bluetooth Touchscreen Keypad Electronic Handle Lock

4.8
863
Review
 4.8 out of 5
863 Reviews


98% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product offers a range of convenient and secure features, including a fast and reliable fingerprint scanner, the ability to assign temporary access codes, and multiple entry options such as Bluetooth and voice control. Customers praise the lock's sleek design, sturdy construction, and seamless integration with their home's aesthetics. While a few experienced minor connectivity issues or found the setup slightly complex, the overall sentiment is overwhelmingly positive, with customers consistently recommending the product as a top-of-the-line smart lock that significantly improves the convenience and security of their homes.

Customer review summary generated by AI, including incentivized reviews.
863 Customer Reviews

Easy installation, worked first try.

Would Recommend

I thought the installation document was extremely detailed and helpful, and I had no issues installing it. The lock worked immediately and the app setup was easy. I love that it works with latch doors. This was the only latch lock I could find that I liked. I wish I was able to have multiple users with their own usernames for my wife and me. The app assumes one user. I would also like it to work with Ring but I understand that’s not necessarily easy.

Was this Review Helpful ?

Amazing!

Would Recommend

It solved all my problems. Amazing!! Works so seemingly well!

March 16, 2026

From lockly.com

Response from Lockly Customer Service

We're thrilled to hear that it solved all your problems! It's great to know it’s working so smoothly for you. Thank you for sharing your enthusiasm!

Lockly Customer ServiceMarch 16, 2026

Great lock & well worth the purchase!

Would Recommend

I've had this lock for a few months now and it has been working perfectly. I haven't had any issues with it, it was easy to install, looks nice and has some great features. I love that you are able to choose between Bluetooth and wifi connectivity. The wifi connectivity has been a great feature allowing me to open the door remotely. The the touch based pin pad seems sturdy, the entire lock looks and feels sturdy. I love the option to have the digits change every time a number is selected; it's a...

January 12, 2026

From lockly.com

Response from Lockly Customer Service

Thank you so much for your detailed feedback! We’re thrilled to hear that your Lockly lock has been working perfectly and that you’re enjoying feature...

Lockly Customer ServiceJanuary 12, 2026

Lockly

Since my husband passed, this lock was a gift from my son and family.

November 18, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for sharing that with us. We’re truly sorry for your loss, and we’re grateful that your family chose Lockly to help bring you a sense of sec...

Lockly Customer ServiceNovember 18, 2025

Best money spent

Would Recommend

Hate keys, with this device i use my finger and can open the door from where i am. Love it

November 14, 2025

From lockly.com

Response from Lockly Customer Service

We’re so glad to hear you’re loving the keyless experience! Being able to use your fingerprint and unlock the door from anywhere is exactly the conven...

Lockly Customer ServiceNovember 14, 2025

Great if you are away from home

Really cool how you can access with keypad and fingerprint- Best part is being able to give someone access remotely. Really like lock operates both with WiFi and Bluetooth.

September 14, 2025

From lockly.com

Great lock. Easy to use.

Would Recommend

Nice to have options. Fingerprints is amazing security feature. Also fact that code numbers change positions makes it impossible for someone to look over your shoulder if they’re hoping to mimic spots where you touched pad. Where you touch pad will always be different every time you use because number sequences are different and change.

September 8, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for your thoughtful feedback! We're glad you’re enjoying the fingerprint feature and the dynamic keypad design—it’s great to hear that the a...

Lockly Customer ServiceSeptember 9, 2025

Great features

Xian was very professional, they helped me with the problems I was facing they were calm and very patient with me. Lock looks amazing I highly recommend this assistance 5 star!

August 28, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for sharing your experience! We’re thrilled to hear that Xian provided professional, patient, and helpful support. We’re glad you’re enjoyin...

Lockly Customer ServiceSeptember 2, 2025

Great features

Would Recommend

I bought this lock one year ago and began experiencing issues. Since I’ve had the lock I’ve had no issues until now. I contacted Lockly and they have sent me a replacement. I’m not sure why it’s not working properly but after troubleshooting didn’t work, they sent me a new one. The camera is great quality and I can lock and unlock remotely. It also keeps a video log of when the lock is accessed.

August 27, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for sharing your experience! We’re glad our team was able to assist with a replacement and that you’re enjoying the camera quality and remot...

Lockly Customer ServiceSeptember 2, 2025

Recently had an issue but wonderful service

I recently had an issue with my Lockly and the service I got was exceptional. The issue was resolved quickly and professionnally. They went over and above my expectations. I highly recommend Lockly. The lock is excellent quality and the service is fantastic. Thank you Rica for your wondeful service...

August 21, 2025

From lockly.com

Response from Lockly Customer Service

Thank you so much for your kind words! We're thrilled to hear that your issue was resolved quickly and professionally, and that Rica was able to go ab...

Lockly Customer ServiceAugust 21, 2025

Easy to Use, Great Warranty

I bought this a year ago and it was very simple to use via the app. The warranty is very good. We had a crack in the screen and Lockly is replacing the lock.

August 13, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for sharing your experience! We’re glad the app has been easy to use and that our warranty gave you peace of mind. We’re here to support you...

Lockly Customer ServiceAugust 15, 2025

Awesome lock and features

Would Recommend

I bought the Secure Pro deadbolt 2 years ago!! Been loving it ever since!! I bought 2 more locks for other homes I have. Really love the fingerprint feature!! Definitely recommend you go and buy one!

August 4, 2025

From lockly.com

Response from Lockly Customer Service

Wow — thank you for your fantastic feedback! We’re thrilled to hear you’ve loved your Secure Pro Deadbolt and that you’ve chosen to get two more for y...

Lockly Customer ServiceAugust 4, 2025

Great LOCK!

Would Recommend

I bought this lock 2 years ago and have really enjoyed its use and functionality. Really love using the fingerprint as a key.

July 31, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for your feedback! We're so glad to hear you've been enjoying your lock over the past two years and that the fingerprint feature has been a ...

Lockly Customer ServiceAugust 1, 2025

Excellent support if you need it

Would Recommend

Bought it in 2021 and have been happy customer. Lost the box after some time but they helped out very quickly even on a weekend.

July 27, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for being a valued Lockly customer since 2021! We're so glad our team could assist you quickly — even over the weekend. Your continued suppo...

Lockly Customer ServiceJuly 28, 2025

well built and easy

I have had this for over 2 years, and it is keyless and well built

July 24, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for being a loyal Lockly customer! We're glad to hear your lock has been reliable, keyless, and well-built over the past two years. 🔐 If y...

Lockly Customer ServiceJuly 25, 2025

Great lovk

Would Recommend

We have had this for a couple of months and it has been working great. Love that multi codes can be set

July 19, 2025

From lockly.com

Response from Lockly Customer Service

Thanks so much for your positive feedback! We’re glad to hear the lock is working great and that you’re enjoying the multi-code feature. If you ever ...

Lockly Customer ServiceJuly 21, 2025

Love my lock and the service provided

Would Recommend

I've had my lock for approximately 3-4 years and I absolutely love the flexibility and convenience it provides me.

July 19, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for being a loyal Lockly user for 3–4 years! We’re so happy to hear the lock continues to bring you convenience and flexibility. If you eve...

Lockly Customer ServiceJuly 21, 2025

“Smart, Safe, and Super Easy to Use”

Loving my Lockly lock! I’m super happy with this smart lock. You can tell it’s high quality and very secure. Installation was easier than I expected, and the app works perfectly. My favorite part is being able to unlock it with my fingerprint or from my phone — it’s so convenient! I also think the keypad with the numbers that change positions is a brilliant idea for extra security. Totally recommend Lockly. It’s modern, secure, and makes life a whole lot easier. Thanks to the Lockly team for ...

July 18, 2025

From lockly.com

Response from Lockly Customer Service

Thank you so much for the amazing feedback! We're thrilled to hear you're enjoying your Lockly lock and all the features that make it secure and conve...

Lockly Customer ServiceJuly 21, 2025

Lightning Fast Unlocking!

Would Recommend

I’ve been using the Lockly SecurePro on my front door for the past two months and it has completely transformed how I enter and secure my home. The unboxing experience was premium and the step-by-step installation guide made mounting the lock and connecting it to my Wi-Fi network a breeze. With its responsive touchscreen keypad and lightning-fast fingerprint sensor, I never fumble for keys again—even when my hands are full. The mobile app makes granting temporary access to house sitters or dog ...

July 8, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for the amazing detailed review! We’re thrilled to hear how much you trust and enjoy your Lockly SecurePro. Your support means a lot to us! ...

Lockly Customer ServiceJuly 9, 2025

Best features and long battery life

Would Recommend

After more than two years of use, this lock has proven to be an excellent investment. Early on, I encountered occasional Bluetooth connectivity issues between the lock and hub, but the support team was fantastic—they sent me an adapter/extender that resolved the problem. Daily performance has been outstanding. Whether using fingerprint recognition or the numeric keypad, the lock responds reliably every time. I'm particularly impressed with the battery longevity, which consistently delivers abou...

July 1, 2025

From lockly.com

Response from Lockly Customer Service

Thank you for sharing your long-term experience! We're glad the lock has been a reliable investment and that our support team could help along the way...

Lockly Customer ServiceJuly 2, 2025