Ratings & Reviews for Shark Matrix for Carpets and Hardwood Auto Charging Self Emptying Pet Robotic Vacuum Cleaner

We Love it, covers every inch!! And so fun to watch🤣

Doesn't work at all

Never worked out the box it just kept flashing two outer red light and 1 white center light i tried everything idk what to do not but return it for a full refund

Awesome. It picks up dog hair very well.

I replaced an earlier version. It was 5 or 6 years old. I love the changes. Much better suction. It now learns the house faster. It moves faster. It is better at getting out of trouble in tight spaces. I now runs a couple of times and if not done with the house, it will return to the station and recharge and then go out and finish the house.

Auto floor cleaner

Easy to Install, works well

Matrix is great

This is the 2nd replacement and it works great!!. We have 2 dogs and 3 cats and daily vacuuming is a must

SHARK MATRIX ROBOT VACUUM

It saves a lot of work. Haven't had any problems with it. Definitely would recommend.

Wonderful product for a husky household

Love it!! I am a former Irobot owner. I had a top of the line vacuum. It was buggy and seemed to get lost a lot. It was loud and took forever to clean a room. Rather than spend a fortune on another Roomba, I went with a Shark. I own 5 other SharkNinja products. Not one of them has let me down. This vacuum is quiet, fast and keeps my floors clean. I wasn't crazy about the roller brush, it seemed a bit weak for dog hair (I own two huskies). But I just ordered a new, stronger roller brush....

Crap

This thing stops working in less than a year. the portal says there is warranty and the support offers 30% for a new model, totally unacceptable. Never buying again.

Piece of crap

This thing has more problems its a waste of money. I get alerts on the app saying its brush roller is stuck, the side roller is stuck, something is jammed so i have to hunt this thing down to check. NOTHING is jammed, just a few pieces of hair is in the brush roller. It cant ever empty the dust bin it is always trapping something in it. When i check the dust bin its EMPTY!! why is it saying it cant empty the dust bin if its already empty? i get a workout walking my house just to find where it st...

Matrix is Amazing!

This robot has been absolutely wonderful! I set it to clean when I go to sleep and it does an amazing job. Great value for the cost!

Too many error codes so it doesn't run overnight.

I love the vacuum when it works but it's always giving us errors. The lidar is always dirty. It's given me so many error messages it now says to take it in for service. There's no service areas near us. I originally ordered the mop and vacuum system but the fluid containers were too small for decent cleaning so we purchased this one because it was only a vacuum. We purchased it in 2024 and it doesn't work now.

For the money a reasonable deal. Would recommend.

This thing sucks. It is a vacuum cleaner after all... The robot is fine. Bought on sale. Setup was pretty easy. Mapping the house was straightforward. Doesn't pull pet fur (cat hair) clumps from the carpet very well but over the hard floors it does a good job of keeping things cleaner between real vacuuming and even does a fair job on the carpets other than the fur. Runs surprisingly quiet. The excavation process is the noisy part. If you need a no frills vacuum without a mop component, seems so...

We love our shark matrix, it gets all the floors very clean. It makes life so much easier!

Horrible reliability

If you want a vacuum that might last a year before it dies this is the brand for you. On my 3rd Shark 1st one lasted about a year 2nd less then, got it replaced at NC now 8 months later dead again, now out of the original warranty, never buy another Shark

Nice LIDAR capabilities, but lost suction power

We've owned the Matrix for about 3 years. It worked great for the first couple, and it still does a nice job of covering all the computerized map regions of the house. But it seems to have lost suction, and no longer even picks up all the obvious dust, dirt, and debris off the wood floor or carpet. We've cleaned everything we can on the machine but it hasn't helped. To really clean we have to use the full size Shark vacuum.

It does what it says it will do

We have only used Matilda 3 times but each time we have been very pleased.

Shark robot

I’m very happy about the way it cleans i have 2 cats. When it empties there is no dust.

Overall a great unit

I was very apprehensive about going to another Shark given the problems I had with my old one. But I am happy to report that this unit goes where the other unit would easily get hung up. If I had any complaint at all, it would be the house mapping. The map it shows is nothing like our house. Similar in ways, but it makes it very difficult to name rooms as they don’t have shapes of our actual house.