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Bespoke Counter-Depth Beverage Center 23-cu ft 4 -Door 36-in Wide with Dual Ice Maker and Door within Door ( Fingerprint Resistant Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for Samsung Bespoke Counter-Depth Beverage Center 23-cu ft 4 -Door 36-in Wide with Dual Ice Maker and Door within Door ( Fingerprint Resistant Stainless Steel ) ENERGY STAR Certified

4.5
371
Review
 4.5 out of 5
372 Reviews


87% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator offers great features like a dual ice maker, beverage center, and quiet operation. Many customers are satisfied with its flexibility, storage space, and sleek design. However, some have experienced issues with reliability, including problems with the ice maker, leaks, and other malfunctions. There are also concerns about the quality of customer support when trying to resolve these problems.

Customer review summary generated by AI, including incentivized reviews.
372 Customer Reviews

Excellent Samsung Refrigerator – Quiet, Spacious,

Would Recommend

I’ve been using this Samsung refrigerator for a while now, and I’m very satisfied with it. The cooling performance is excellent, and it keeps food fresh much longer than my previous fridge. The design looks modern and elegant in the kitchen, and the storage space is very well organized. It also runs very quietly, which I really appreciate. The shelves are sturdy, the freezer works perfectly, and the smart features are convenient and easy to use. Overall, this refrigerator offers great quality a...

May 12, 2026
Verified Purchaser
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Attention do not buy

Would Not Recommend

Ice maker went out after 2 years cost over $500 to replace. Would not be covered with warranty, also on the inside of door plastic chipped out. When I reached out they said wear and tear is n not covered. It's just me and my husband at home our kids are grown. The whole refrigerator quit working 4 years after purchase. It's a beautiful refrigerator but don't let the looks deceive you!

April 29, 2026
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Response from Samsung

Hi Terri,

It’s clear there was pride in the design at the start, and the later experience reshaped that view. That kind of honest, full‑ar...

SamsungMay 4, 2026

Samsung

Stay away!

Would Not Recommend

I would not purchase this fridge. My icemakers both went out within a year, and at 3 1/2 years my whole fridge stopped working. I will have to pay for a service tech to come out and they said it might not be covered. Go with a different brand.

April 20, 2026

From Samsung US

Response from Samsung

Hi dontbuy, We hear where you’re coming from, and this has been carefully considered. Moments like this are important as we continue reviewing how ou...

SamsungApril 24, 2026

Moldy water pitcher, temperature and display issu

Would Not Recommend

I've had my Samsung refrigerator professionally installed for over a year now. At first all was fine, then a few months in, the display stopped working for about a month. I then noticed items on the top shelf would freeze- spinach and other items. Within a few days, milk and dairy items went bad way before the expiration date, then the Auto-Fill Water Pitcher in the beverage center started getting moldy. After a few days, it was covered in mold (see picture) even while refrigerated. Condensation...

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Response from Samsung

Hi Bella,

It’s clear you’ve been keeping a close eye on how your Bespoke fridge has been performing. Feedback like yours helps us keep imp...

SamsungApril 22, 2026

Samsung

Ice maker issues along with everyone else

Would Not Recommend

The ice maker stopped working after about 2 years. There are chips and craps in the ice tray and doors. It also dents easily. I have tried finding panels to replace them but they are either out of stock or one available when I need two.

April 15, 2026

From Samsung US

Response from Samsung

Hi KRSG, We’re listening closely to what you shared and giving it thoughtful attention. Experiences over time matter, and this feedback helps guide h...

SamsungApril 27, 2026

Beautiful refridgerator

Would Not Recommend

Love the look of it. However nothing but issues. First the ice maker stopped working. Now issues with water filter. Dealing with Samsung support is nothing but a headache. Last time I ever buy a Samsung product.

April 7, 2026
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Response from Samsung

Hi Nick,

Hearing about your experience helps provide context, especially regarding the ice maker and water filter concerns you mentioned. ...

SamsungApril 10, 2026

Samsung

Good experience

Really like the way Samsung felt with the rebate. We had had the previous refrigerator for 4 1/2 years then two compressors went out in a couple of days. We purchased another Samsung and they refunded the full purchase price of the original refrigerator.

March 27, 2026

From Samsung US

The future is now

Would Recommend

It is clean and quiet and has lots of vool features

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Fridge delivered DOA (dead on arrival)

Would Not Recommend

The Fridge's freezer doesn't work, we told Lowes, they just give us the run-around for days. Lowes tells us that the installers will come back to replace the fridge, but they never came. We called Lowes about the continued issue, Lowes kept giving us the run-around and now they say that they will not fix it because it has been a long time (10 days), but the problem is from delivery. Now I am stuck with a broken fridge and no resolution. I will try to talk to management directly (face-to-face) ...

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Great

Would Recommend

Love the flexibility and storage space. It makes it easy to organize

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Ice maker is i nightmare

Would Not Recommend

Replaced the ice bits ice maker due to a cracked ice tray. Its a shame you cant just buy the tray. The new upgraded model lasted less than a year. Ice is inconsistent. Have had to clear the lines several times due to water under the drawers. The only thing great about this is the water pitcher.

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Response from Samsung

Hello Keri, we acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about the ice m...

SamsungMarch 17, 2026

Samsung

Think twice before buying Samsung appliances.

Would Not Recommend

HORRIBLE fridge. Died after just two years. Do not buy this product. Samsung should not be in the appliance game and their warranty of 12 months sucks.

January 13, 2026

From Samsung US

Response from SEA Care

Christine, we are saddened by the condition of your refrigerator. We seek to engage in a direct dialogue with you to explore your general thoughts on ...

SEA CareJanuary 14, 2026

Lasted just over 1 year!!! ❌📵❌

Would Not Recommend

We purchased the refrigerator from the Salisbury, MD branch of Lowes and expected years of service. Sadly, that is not the case. There was no indication or warning of failure. On 22 December 2025, when I opened the refrigerator door, the light inside the refrigerator was off, and there was no sound of the equipment functioning, as per normal. As you can imagine, it was just before Christmas and the refrigerator was fully stocked. My husband and I moved what we could into an upright freez...

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Response from Samsung

Greetings!

A refrigerator plays an essential role in daily life, and when it fails, the impact is felt immediately and deeply. We would lo...

SamsungJanuary 12, 2026

Samsung

Includes Famous Faulty Samsung Ice Maker

Bought this refrigerator a couple of years ago for the wide selection of swappable colors. Was sad to learn there are no longer unique colors such as yellow and green panels to purchase. In addition, as with all Samsung ice makers, the ice maker is junk. The tray cracked on from normal usage so water leaks and freezes the ice holder solid. You make think no issue, I will just order another tray. Unfortunately, as I am sure Samsung realizes, replacing their ice machines is an additional reven...

December 30, 2025

From Samsung US

Response from Samsung Care

We understand the dismay about the broken ice tray and with the panels, Jbeast. We suggest contacting us via the options below to speak with a live r...

Samsung CareJanuary 2, 2026

Stylishness and practicality

Would Recommend

It’s a beautiful refrigerator with many different styles and door panel options to match your kitchen

November 21, 2025
Verified Purchaser
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You may want to look elsewhere.

Ice cube tray.... Is it the beginning of the end? We spent a lot of money to have water just pouring into the ice cube container, not the tray!

November 17, 2025

From Samsung US

Response from SEA Care

Hi there, This is not the experience we want you to have. We're here to help with your refrigerator. Here is a link to help you with your ice maker ...

SEA CareNovember 19, 2025

No Panels!!!

Would Not Recommend

This refrigerator has been standing in my kitchen for almost 2 years without any panels. I have checked the website over and over looking for availability of the colored panels I was promised when I purchased it. Now I find out all the colors have been discontinued with the exception of a limited few. What a scam. So now I will be forced to choose white or stainless which I could have had in any frig on the market back then. It's unfortunate that Samsung has put so much money into marketing the ...

September 23, 2025

From Samsung US

Response from SEA Care

Hi there, We are saddened that the availability of colors for your fridge's panel is limited. We would like to have a direct conversation with you to ...

SEA CareSeptember 23, 2025

Great Fridge - Problem Risk - Protection Plan +/-

Purchased this fridge back in 2023. Currently getting replaced now with a 2025...breakdown below: Pro's: - Love the beverage center, water pitcher/dispenser set up. The dual ice maker in the freezer is great. Didn't miss having the dispenser on the outside door. - Love the dual zone freezer with the option to go fridge on the bottom right. Comes in handy. - The space and layout worked great for our family of 4. Best of any Fridge we've had. - All of the above are why we are rolling the dice on...

September 2, 2025
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Response from Samsung

Hello Troy,

We understand how you feel about your overall experience with your Samsung appliances.

If you require additional su...

SamsungSeptember 3, 2025

Samsung

Horrible Ice maker

Ice Maker literally broke off in my hand when I went to reset it! Samsung Care only warranties their repairs for 30 days! Ice maker was repaired once and had the same problem maybe 6 months later! Now it’s gonna cost upwards of $500! Cheaper to buy a new fridge of another brand!

September 1, 2025

From Samsung US

Response from SEA Care

We are here to assist you at any time, Mr. Mike. We would like to speak with you directly to offer support, review other available options, and addres...

SEA CareSeptember 4, 2025